IFC’s appraisal considered the environmental and social management planning process and documentation for the Project and gaps, if any, between these and IFC’s requirements. Where necessary, corrective measures, intended to close these gaps within a reasonable period of time, are summarized in the paragraphs that follow and (if applicable) in an agreed Environmental and Social Action Plan (ESAP). Through implementation of these measures, the Project is expected to be designed and operated in accordance with Performance Standards objectives.
Performance Standard 1: Assessment and Management of Environmental and Social Risks and Impacts
Tegeta Holding has established an Environmental and Social Management System (ESMS) to identify, assess, and manage environmental, social, health, and safety (EHS) risks across all operations. The ESMS is based on ISO?14001 principles and currently covers all major functional areas of the company, including procurement, supply chain management, facility operations, and new business development such as electric and hybrid vehicle infrastructure. The ESMS comprises documented processes for risk assessment and management planning, including pollution prevention, resource efficiency, waste management, and occupational health and safety (OHS).
Tegeta operates under an Environmental and Occupational Safety Policy approved by senior management, which commits the company to full compliance with applicable national and local EHS laws and regulations. Implementation of the ESMS is managed by dedicated EHS teams, who’s competencies are assured through capacity-building training programs.
The ESMS is periodically reviewed and updated to reflect changes in operations, regulatory requirements, and stakeholder feedback. As part of ongoing enhancements, Tegeta has committed to align its ESMS procedures and plans with IFC Performance Standards and the World Bank Group’s (WBG) Environmental, Health, and Safety (EHS) General Guidelines. In particular, under Environmental and Social Action Plan (ESAP) action item #1, Tegeta will update its Pollution Prevention Management Plan (PPMP) and relevant Standard Operating Procedures (SOPs) in accordance with IFC requirements. The PPMP will address all pollutant sources, including wastewater management and hazardous materials handling.
As outlined in the ESAP action item #4, the company will update its Environmental and Social Monitoring Plan accordingly to systematically track and evaluate all E&S aspects relevant to Tegeta’s operations in relation to the project.
Emergency Preparedness and Response
Tegeta’s Emergency Preparedness and Response Plan applies to all subsidiaries. It defines roles and responsibilities, outlines potential emergency scenarios, and specifies actions to be taken in each case, for the appropriate preparation and effective response across the organization.
Performance Standard 2: Labor and Working Conditions
Tegeta Holding employs approximately 3,000 staff across 28 branches and 30 subsidiary companies. The company applies formal, comprehensive Human Resources (HR) policies aligned with both national legislation and the core labor standards of the International Labour Organization. These policies address all key aspects of employment, including recruitment, termination, equal opportunity, freedom of association, non-discrimination, gender equality, prevention of sexual harassment, respect for human rights, employee welfare, and grievance handling. All employees are hired directly as permanent staff. Labor and working condition matters are centrally managed by the Human Capital Administration Unit.
Tegeta has adopted both a Gender Equality Policy and a Sexual Harassment Prevention Policy, supported by a confidential and dedicated Grievance Redress Mechanism (GRM). The GRM features a well-defined, complainer-centered approach, guiding individuals through clear pathways for submitting and resolving complaints. Employees have the option to submit complaints informally to senior management or formally through a grievance redress committee. The mechanism includes a defined response time, ranging from 5 to 14 days, depending on the complexity of the case, to ensure timely resolution. In addition, sexual harassment prevention training programs are in place, for instance in 2024, over 400 employees completed a training, delivered in collaboration with UN Women and the Public Defender’s Office.
Occupational Health and Safety (OHS)
Tegeta maintains an OHS management system based on local regulatory requirements and ISO?45001 principles, implemented across all branches. The system includes documented procedures and regular internal audits which aim to enforce ongoing compliance and performance monitoring consistent with ISO?45001 standards.
Staff receive regular training on safety and operational procedures to support awareness and understanding of their responsibilities. Lost Time Incident Frequency Rate (LTIFR) remains below international industry benchmarks.
Following ESAP action item #2, Tegeta will further enhance OHS management by updating procedures for recording and reporting incidents without lost time, such as minor injuries, first-aid cases, and near misses. A centralized electronic database will standardize records and enable timely trend analysis. Key OHS indicators, including near-miss rates, will be set for Service Masters to encourage proactive safety, hazard identification, and ongoing improvement.
Supply chain management
In accordance with IFC Performance Standard 2 (Labor and Working Conditions), Tegeta Holding will strengthen its supplier management and procurement procedures to address labor risks throughout its supply chain. Tegeta will undertake a risk-based approach to identify and monitor primary suppliers whose operations present higher risks of non-compliance with labor standards—specifically in relation to child labor, forced labor, and significant occupational health and safety hazards. If any supplier is found to be violating core labor standards, Tegeta will require remediation within a specified timeframe. Severe or persistent violations may result in contract termination.
Performance Standard 3: Resource Efficiency and Pollution Prevention
Resource Efficiency
Tegeta Holding is committed to enhancing resource efficiency throughout its operations. At present, the company is working to strengthen its approach to water management. While technical data and detailed metering systems for water consumption—such as in car washing and painting shops—are not yet fully in place, Tegeta recognizes the benefits of accurate measurement in identifying opportunities for improvement. As part of the ESAP action #1, Tegeta will introduce efficient water metering and more robust information collection protocols. These steps will enable the company to better monitor usage, identify savings, and set meaningful targets for reducing water consumption in line with GIIP.
Pollution Prevention and Abatement
Tegeta has established controls to help minimize pollution risks across its operations. This includes dedicated technical facilities, concrete flooring, systems for wastewater pre-treatment, and initiatives for waste separation and recycling. Building upon these efforts, and as part of Tegeta’s commitment to continuous improvement, Tegeta will evaluate storage areas at all operational centers to ensure alignment with IFC requirements. As agreed in the ESAP action # 5, where gaps are identified, appropriate corrective measures will be implemented as necessary.
Tegeta is continually improving its waste management practices. As part of the ESAP action #1, Tegeta will update its waste management plan to ensure clear procedures are in place for the identification, handling, storage, and disposal of all waste streams generated by operations. These enhancements will support Tegeta’s commitment to reducing environmental impact and will aim to demonstrate ongoing alignment with IFC Performance Standard 3 and World Bank Group Environmental, Health, and Safety Guidelines.
