PS1: Assessment and Management of Environmental and Social Risks and Impacts 

E&S Policies. Natura updated its Sustainability Strategy in 2023 (Commitment to Life – C2L), which is structured across three pillars, namely (i) environment, biodiversity, and climate transition; (ii) human rights, diversity, and inclusion; and (iii) regeneration and circularity. A sustainability roadmap, targets and KPIs, including energy/water consumption/efficiency, waste, wastewater, has been defined. Natura has an environmental and OHS policy defining its commitment towards the (i) reduction of natural resource usage, (ii) adherence to Brazil’s legal and regulatory requirements, (iii) establishment of annual monitoring of environmental targets, (iv) execution of site-specific E&S management programs, and (v) prevention of harm to workers, facilities, and the environment. Natura’s Environmental and OHS policies are consistent with IFC’s PSs requirements.

Natura has a Global Supplier Code of Conduct (SCoC), which covers employment practices, sustainability, ethics and integrity, business relationship with Natura, and terms of adherence and commitment. In addition, Natura has individual Procurement Policies for oil palm, soy, paper, cotton, ethanol, and mica. The Procurement Policies require full traceability and the certification of supply chains from regions of elevated risk of habitat conversion by 2025. For non-timber forest products from the Amazon, Natura has a Policy on Sustainable Use of Biodiversity that follows the directives of the Convention on Biological Diversity.

Identification of E&S Risks and Impacts. The Cajamar’s facility in the State of Sao Paulo is situated within a designated industrial zone and adheres to Brazilian E&S legal and regulatory requirements. The Terms and Conditions (T&Cs) of the environmental license required to secure water intake and discharge permits from local authorities, including the Environmental Company of the State of São Paulo (CETESB) and the Department of Water and Electricity (DAEE). Regulatory compliance is done through annual inspections conducted by these competent authorities. The above-mentioned E&S permits will be updated as per the proposed expansion. Natura will obtain the Installation and Operation Environmental Licenses (LI/LO), secure appropriate water intake and discharge permits with competent environmental authorities and provide them to IFC’s satisfaction (ESAP#1).

Natura has a risk assessment matrix and maintains a risk management structure to identify and evaluate potential E&S risks and impacts and to mainstream resource consumption efficiency across its manufacturing operations. This encompasses a broad spectrum of considerations, including but not limited to air emissions and ambient noise, wastewater discharges, solid and hazardous waste management, spill containment protocols, risk of explosion, fire incidents, and consumption of resources such as drinking water, electricity, chemical substances, carton packaging, and fuels like liquefied petroleum gas (LPG) and ethanol. Material risks and impacts are properly identified and assessed through documented EHS procedures and are periodically reviewed and updated when operational changes occur. As a part of ESAP#1, Natura will undertake a gap analysis of its risk assessment matrix and risk management structure against the applicable and relevant sections of the WBG EHS Guidelines (General EHS Guidelines) and, as needed, develop a plan to implement any relevant corrective measures associated with the company's upgrades to the current manufacturing and distribution infrastructure at Cajamar’s facility.

E&S Management System & Programs. Natura developed its Integrated Management System and implemented comprehensive management programs and Standard Operating Procedures (SOPs) for its Cajamar facility, in compliance with Brazilian legal and regulatory requirements and aligned with IFC PS requirements. As a part of its ESMS, Natura adheres to the Brazilian Regulatory Norms (NR) of the Ministry of Labor, and international management standards, including ISO 9001 and ISO 14001. Natura has also established a robust OHS Management System (OHSMS) within its operations, based on ISO 45001 standard. The OHSMS encompasses hazard and risk analysis, inspections, emergency response plans/training, and contractor management. Mandatory E&S Management Plans (ESMPs) are also in place as defined by the T&Cs of environmental license and include management and monitoring plans for wastewater discharge, solid and hazardous wastes, air emissions and ambient air quality, and surface water and groundwater intake.

E&S Organization Capacity/Competency. Natura has a well-structured EHS organigram designed to integrate E&S good practices into its operations. The Chief Sustainability Officer (CSO), who reports directly to the CEO and the Board of Directors, ensures E&S considerations are integrated into high-level decision-making. Under the CSO, the Sustainability Team oversees initiatives, policies, and programs, with Directors of Environmental and Social Sustainability managing environmental impact reduction, social responsibility, and community engagement. The Head of Manufacturing, Quality, Safety, and Environment is responsible for EHS in manufacturing, supported by managers, coordinators, analysts, and technicians specializing in quality, OHS, workplace risk management, water and wastewater, and environmental licensing. The community relations manager, part of the sourcing department, handles stakeholder engagement with Amazon rainforest suppliers and manages Natura's GIS system. Cross-functional committees and working groups, along with regular training sessions, ensure employees are well-versed in the company's E&S policies and practices.

Emergency Preparedness and Response (EPR). Natura has implemented mandatory ERP plans (PAE/PGR) and a Preliminary Risk Analysis for Occupational Hygiene (refer to PS2. OHS section below) in compliance with Brazilian laws. The EPR plans undergoes regular updates and features streamlined formats to enhance emergency management, including a structured schedule for drills and preventive evaluation mechanisms. The overarching objective of the EPRPs is to identify emergencies, prioritize the safety and well-being of employees and emergency responders, and facilitate knowledge dissemination within emergency response teams. Each plan delineates staff responsibilities, outlines first aid procedures, mandates routine inspections, and actionable plans for addressing emergencies as they arise. Cajamar facility has comprehensive fire-fighting plan in place, encompassing monitoring and surveillance systems, strategically placed observation points, necessary Personal Protective Equipment (PPE), designated critical points, fire brigade maps, criticality maps outlining structures, and a detailed emergency plan outlining personnel and available resources.

E&S Monitoring and Reporting. As part of Natura’s Integrated Management System, Natura has defined a set of EHS KPIs, such as Loss-Time Accidents (LTA) Rate, work-related injuries and average hours of training, consumption of electricity, LPG, ethanol, water, and wastewater discharges, waste generated, recycled, and circularity ratio, and GHG emissions. As defined in the environmental license’ T&Cs, Natura monitors the implementation effectiveness of its ESMPs (see PS1. Management Programs section above). Internal guidelines set forth criteria for quality and quantity in EHS monitoring, investigation of non-compliance, and the formulation of preventive and corrective action plans in case of deviations. Scheduled inspections conducted by Natura’ EHS team across all Natura’s manufacturing operations are reported to senior management for review. Mechanisms of continuous improvements are in place, including to prevent loss-time injuries and health problems related to work, which are monitored periodically.

Supply Chain Risk Assessment & Management System. Natura purchases commercial agricultural products, some of which may originate in areas of concern for habitat conversion. They include palm oil, paper, ethanol, and to a lesser extent soy and cotton. Natura’s goal is to have 100 percent of its supply chains traceable and free from deforestation and conversion of native vegetation, with certification against a credible production standard of high-risk origins by 2025 and all origins by 2030. Natura’s Supplier Code also includes requirements for worker conditions, forced labor, living wages, and child labor. Natura’s Procurement Policies include a list of credible standards for each product. Natura will review or clarify applicable certifications in Natura’s Procurement Policies to ensure that the company’s commitment to zero deforestation or conversion, as stated in Natura's Commitment to Life 2030, is either enforced by the certification standards, credible systems for traceability and verification of “no-conversion”, or sourcing from low-risk regions (ESAP#2). Sourcing of palm oil in Brazil and other origins is currently RSPO mass-balance certified (98.5% in 2022 and 87.5% in 2023), but the company is moving away from mass-balance certifications to full chain-of-custody traceability and certification. Natura is also in the process of supporting the establishment of oil palm agroforestry systems in the Amazon region with diverse native species composition rather than monoculture. The system can be used to restore degraded pasture in the Amazon, to extend over 40,000 hectares by 2035. This agroforestry system was developed by Natura in collaboration with the Brazilian agricultural research agency Embrapa and the Camta agricultural cooperative in Tomé-Açu over the past 15 years. Oil palm produced in this agro-forestry system will be certified by RSPO and UEBT (see below).

Natura also sources smaller volumes of active ingredients derived from agro-forestry products (e.g., cupuaçu, cacao), wild collection of non-timber forest products (e.g., acaí, patauá, andiroba, tucumã, castanha) and agricultural products cultivated at small scale (e.g., pataqueira, priprioca). Demand for these products generates value for standing forest conservation and promotes forest restoration on degraded lands. This is a well-established strategy for Amazon conservation. In total, Natura purchases plant products derived from 26 native species. Natura sources from 51 communities principally in the Amazon Biome in Brazil (Pará, Amapá, Amazonas, Acre, Roraima, Mato Grosso) but also including 3 communities in Colombia, Ecuador, Peru and 7 communities elsewhere in Brazil. Producers are community-based organizations and cooperatives whose members harvest products on private and public land. In some cases, this includes collection in federal and state-level multiple-use protected areas (IUCN Category VI) that were established for the purpose of allowing sustainable forest product management as a strategy to support forest conservation. All products are traceable and certified against the Union for Ethical Biotrade Standard (UEBT), which is a code-compliant member of iSeal.

• Principle 1 of UEBT prohibits the conversion of intact ecosystems from January 2014 onwards. Natura monitors compliance with this requirement using a GIS database that maps producers that sell into the supply chain. Currently this includes all members of cooperatives as well as most others that sell to the cooperative (or its members). Natura expects to register all sellers within the next year. This map is overlain with the PRODES deforestation dataset generated by the Government of Brazil. Any deforestation detected within the geographic supply-shed of a cooperative is investigated by Natura to determine if it occurred on land from which the company is sourcing product. This includes private land owned by producers as well as other lands where they may collect. In the case of infraction, the producer is blocked from selling to Natura (in some cases, non-compliance with the UEBT Standard can be remedied within fixed timeframes). Producers must also comply with the Forest Code (Law 12.651/2012), which requires areas of permanent protection and legal reserves on private property, as well as all other relevant legislation related to protection of ecosystems, biodiversity, and protected areas.
• Principle 3 of UEBT requires fair and equitable sharing of benefits derived from the use of biodiversity. This is accomplished via benefit sharing agreements with communities and payments into the National Fund for Benefits Sharing, in compliance with Brazilian Law 13.123 and Decree 8.772 requiring benefit sharing with traditional communities. Natura has advocated for harmonizing the rules on benefit sharing and access to Amazonian biodiversity with governments and civil society across Latin America, including the recent signing of the Belém Charter by the eight nations that comprise the Amazon Cooperation Treaty Organization.
• Principle 6 of UEBT includes criteria for worker health and safety as well as to protect children’s rights, including those to verify that minimum age for employment is 15 years old (or higher if defined by national law); young workers (between age 15 and 18) may perform light work that does not interfere with schooling or vocational orientation and training; family labor is acceptable in some situations for agricultural activities if minimum criteria are adopted to protect the children; children below the minimum working age who accompany parents to the workplace must be protected, safe and supervised by an adult.

Compliance with the UEBT standard is achieved via three mechanisms. First, the requirements of the standard are communicated to the cooperative and directly verified with the producers that are registered with Natura. Second, Natura verifies compliance of the cooperatives and a sample of producers on an annual basis. Third, the cooperatives and a sample of producers are audited annually by an independent body, IBD (the entity with authority in Brazil to audit and certify compliance with the UEBT Standard).

Natura’s supply chain management team for agro-forestry and non-timber forest products in the Amazon operates under the direction of a Senior Supply Manager who reports directly to the VP for Americas. He is supported by a team of 18 supply managers, coordinators and analysts. The team ensures compliance with UEBT certification requirements and monitors harvests, maps family-level producers in the supply chain, provides technical assistance on production methods, facilitates partnerships with government agencies and civil society organizations, supports community-level technical service centers, and conducts training classes and workshops on occupational safety (e.g., climbing and collecting at heights). In addition, Natura establishes long-term non-exclusive contracts with agro-forestry and non-timber forest product suppliers to promote fairness, stability and re-investment.

PS2: Labor and Working Conditions

As of June 2024, Natura employed 4,500 workers at the Cajamar’s facility, including contracted workers from administrative and industrial areas. 53% of the workforce are women, 46% are men, and 1% is non-declared. 23% of the employees are blue-collar workers.

Human Resources Policies and Procedures. Natura has a Human Resources (HR) policy and several procedures, which are aligned to PS2 requirements and readily available to its workers. The HR policy/procedures define career development, talents attraction, recruitment, training, compensation, salary adjustment, benefits, flexible and extra hours, social responsibility, grievance mechanisms, among others. The contents of the HR policy are shared with new employees during their induction process. The company maintains a Code of Conduct (CoC) and a Supplier Code of Conduct (SCoC) applicable to all employees, contractors, and third-party suppliers. The documents define Natura’s commitments regarding Brazilian labor regulations, fostering a culture of non-discrimination and zero-tolerance towards harassment, child and forced labor, managing conflicts of interest transparently, and actively engaging in community service initiatives, and are disclosed in Natura’s website (https://ri.naturaeco.com/en/a-natura-co/the-group/g-governance/policies-and-bylaws/).

Working Conditions and Terms of Employment. Natura is committed to ensuring fair and equitable standards for wages, benefits, and health and safety working conditions, aligned with PS2 requirements. It promotes a positive employer-worker relationship and initiatives to retain and motivate the workforce. The duration of work, breaks, overtime, annual and sick leave, and maternity leave adhere to Brazilian labor regulations (CLT) and collective bargaining agreements (CBA). The standard workweek is 40 hours, not exceeding 10 hours daily (including overtime). Employees are entitled to 30 days of annual leave, at least one full weekly rest day, mandatory 1-hour breaks for meals, and 15-minute breaks during the day. Sick leave is permitted with a doctor's assessment, and for absences up to 15 days due to illness, workers are covered by the Federal Social Security Program (INSS).

Non-discrimination and Equal Opportunity. Forced/child labor, harassment, and discrimination are treated as crimes under Brazilian law. Natura's CoE prohibits forced labor, child labor, and harassment. Workers are encouraged to report any situation of harassment, discrimination, violations of legislation, and misconduct to the Ethical Channel (refer to grievance mechanism section below). The hiring process and promotion follow well-established policies based on merit and competencies. No evidence of discrimination was found during the appraisal.

Retrenchment. The acquisition of Avon Products by Natura in 2020 will lead to the closure of the Avon plant by the end of 2025, impacting 200 positions, predominantly held by blue-collar workers. Natura has initiated a comprehensive retrenchment plan known as the Trilhas Project since 2021. This plan encompasses various measures, such as pre-communication efforts, workshops to facilitate smooth transitions to new employment opportunities, support for entrepreneurial endeavors, retirement planning assistance, psychological support services, and more. Natura also foresees new dismissals as a part of its cost efficiency strategy, which may result in future layoffs. Going forward, Natura will (i) undertake a gap analysis of its retrenchment policies and procedures against the requirements of IFC PS2 and the Good Practice Note: Managing Retrenchment to be followed in the event of retrenchment, and (ii) make necessary adjustments or improvements to its policies and procedures, if applicable and in no event against applicable labor law and regulations, to ensure alignment with IFC PS2, the event of retrenchment (ESAP#3).

Workers Organization. Natura does not restrict the freedom of workers to associate, and management encourages workers to establish a worker committee to discuss labor aspects of their operations. This provision is well defined in Natura’s HR policy and communicated during worker induction sessions.

Protecting the Workforce. Natura adheres to the Brazilian regulations, which require 18-years old as the minimum age for employment. The company states its views and commitments against such practices in its CoE. Contractors and suppliers must adhere to Natura’s Code of Ethics, Supplier Code of Conduct and respect the labor standards and practices of the company. No evidence of child and forced labor were identified at Cajamar’s facility during the due diligence.

Worker’s Grievance Mechanism. Natura’s worker grievance system is coordinated by the Compliance team and defined by the company’s CoE and a Global Whistleblowing Policy. The system allows anonymous internal and external complaints and is accessible via hotline (0800 892 0958), and website (naturaeco@ethics.com). The grievance system is managed by an external independent firm under the Compliance team management. The number and issues of the grievances submitted are not disclosed.

Workers Engaged by Third Parties. Natura utilizes external companies for workers transportation, cleaning, maintenance, waste transportation and security services. The Procurement Department manages contracting, whereas the HR and OHS departments are responsible for ensuring labor and OHS compliance. The process involves highly detailed labor/OHS checklist, and the Compliance team assesses all contracts before signing.

Occupational Health & Safety. Natura has an OHS management protocol alongside a proactive preventive program, which encompasses comprehensive training, risk analysis, and accident documentation reports. Cajamar facility is managed in accordance with the ISO 45001 Standard on Occupational Health and Safety Management System and is covered by a Preliminary Risk Analysis for Occupational Hygiene (APRHO), safe chemical handling practices, proper utilization of personal protective equipment (PPE), and efficient waste management and disposal techniques. In 2023, Cajamar’s facility maintained a Lost-Time Injury Frequency Rate (LTIFR) of 0.30 injuries per million hours worked, which is slightly above the OSHA Industry data for cosmetics, beauty supplies, and perfume store in 2022 (0.22). The company has OHS programs per the Brazilian Legislation (Portaria 3214/78), defined by the Brazilian Regulatory Norms (NR) of the Ministry of Labor. Procedures for occupational contexts, including working in confined spaces, performing tasks at heights, executing hot work, and maintaining electrical infrastructure are in place. The company monitors workers’ exposure to hazards in the workplace under its mandatory workplace risk prevention program (PPRA).

Supply Chain. As indicated in the PS1 Supply Chain section, all high-risk suppliers will be independently certified by 2025, and all others by 2030, with standards that include labor protections. They must comply with labor and working conditions requirements of those standards and Brazilian legislation (if produced in Brazil). Compliance of producers of agro-forestry and non-timber forest products in the Amazon is monitored regularly by Natura, the supplier cooperatives, and the external certification auditor (IBD).

PS3: Resource Efficiency and Pollution Prevention 

Resource Efficiency (energy/water). The Natura facility in Cajamar relies on the local power grid for its operations, with an average annual consumption of 32,000 MWh (2023). Additionally, the company utilizes various fuel sources, consuming 115,000 kg of LPG, 95,000 liters of diesel, and 2,795,000 liters of ethanol annually. The primary water supply for processes and services at Natura comes from groundwater, with the local authority DAEE authorizing an intake of 3,200 m³ per day. In 2023, water consumption reached 203,634 m³. Natura has implemented water-saving initiatives, such as harvesting rainwater and reusing water rejected from the osmosis process at its Cajamar (SP) facility. As a part of its resource efficiency targets, the company anticipates a 7% reduction in water usage in its manufacturing processes in 2024.

Greenhouse gas emissions. Natura’s GHG emissions inventory covers scopes 1, 2, and 3 in accordance with the GHG Protocol. An independent third-party entity regularly audits the inventory, and 2022 and 2023 results can be accessed at ESG Scorecard_GRI 305.

Air Emissions. Natura has a comprehensive air emissions program designed to ensure compliance with national regulatory standards, such as Resolutions 382/06 and 436/2011. The program includes emission reduction targets including GHGs and other pollutants, in accordance with PS requirements. The company continuously monitors air emissions, including NOx, SOx, and particulate matter (PM), and the data demonstrate compliance with WBG EHS Guidelines – Section 1.1 on Air Emissions and Ambient Air Quality. Natura also employs cleaner production techniques to minimize emissions during manufacturing processes. Moreover, in addition to emission reduction efforts, Natura participates in carbon offset programs to offset its remaining carbon footprint.

Noise emissions. Natura complies with national regulatory standards, namely NR 7 and 15, which define protocols for ensuring the protection of workers. As part of its OHSMS, Natura has implemented a Hearing Protection Program and conducts annual assessments in accordance with the T&Cs outlined in environmental licenses.

Effluent Treatment Plant. Natura operates a wastewater treatment plant (WWT) at its Cajamar facility and treats 100% of the effluent generated by its manufacturing process. The factory has a primary effluent treatment unit, with pre-treated effluents directed to the wastewater treatment plant. In 2023, the volume of treated effluent totaled 193,000 m³ annually. Treated effluents are reused in the osmosis process and subsequently released into surface water. According to data provided by Natura, all measured parameters of the WWT comply with environmental regulations, specifically CONAMA Resolutions 357/05 and 430/11. Although the CONAMA Resolution is less stringent than the standards defined in the WBG EHS Guidelines, a technical report developed by a third party (January 2024) demonstrated that the levels of total suspended solids, nitrogen, phosphorus, oil and grease, coliform bacteria, and pH are within the indicative values for treated sanitary sewage discharges specified in Section 1.3 (Wastewater and Ambient Water Quality) of the WBG EHS Guidelines.

Solid Waste Management. Natura has a corporate solid waste management plan (PGRS) and implements comprehensive waste management practices in its operations. Key aspects include: (i) efficient production processes to minimize waste generation, (ii) recycling programs ensuring that materials such as paper, plastic, glass, and metals are recycled, (iii) circular economy initiatives, promoting the reuse of materials and encouraging the return of empty product containers for recycling or refilling, (iv) waste generation tracking to identify areas for improvement and measure progress, and (v) innovation in packaging, focusing on using sustainable materials, such as recycled or biodegradable plastics. The company also adheres to national and state requirements, including the waste transport manifest (MTR) and the national solid waste policy (PNRS) provisions.

Hazardous Materials. Natura handles hazardous materials such as diesel for generators, ethanol for boilers, and various chemicals integral to the production process. The management and storage of these hazardous materials adhere to the company's established procedures, ensuring they are appropriately handled and stored. Hazardous materials storage tanks are covered by a fire-fighting system, in addition to having the Auto de Vistoria Do Corpo de Bombeiros (AVCB) and a fire-department inspection report. These classified areas have access control and are in compliance with State requirements (i.e, State decree 63,911/18 and Complementary Law 1,257/205 - State Code Against Fire). The storage tanks for hazardous products have a secondary containment basin (able to contain 110% of the volume) and a system for recovery in case of leaks. Tanks undergo inspection and maintenance by qualified teams periodically. Risk identification, warning signs, access control, and emergency kits and showers are place. This includes fire prevention measures: area fenced off, safety signs, instruction for truck filling and training for workers, and firefighting equipment.

PS4: Community Health, Safety and Security 

Community Health and Safety. Cajamar facility is located in the industrial zone of Cajamar city, and the access to it is done by the Anhanguera Road (km 30,5). From the north and east sides, the facility is isolated by protected areas (e.g., Reserva Legal) and no communities can be found. On the south side of the facility, low-median income communities are living in a 0.5 km buffer zone. The company's ERPPs incorporate contingency procedures that integrate emergency protocols. Notably, recent initiatives have established collective emergency response systems with neighboring industries. These systems entail processes for disseminating relevant information, providing assistance, and collaborating with local authorities and neighboring communities (i.e., Mutual Aid Plan - PAM). Natura will review and update its PAM to (i) guarantee that neighboring communities are properly communicated in case of emergency situations, and (ii) verify if control measures are consistent with GIIP, including the WBG EHS Guidelines (ESAP#4).

Road Traffic Safety. Natura employs a third-party fleet of trucks for transporting the products from its Cajamar facility to its distribution hub and for commuting workers from the Sao Paulo metropolitan area to the facility. The company relies on the contractors' maintenance schedules for fleet upkeep and conducts regular OHS inspections on the vehicles. At the time of this appraisal, Natura lacks a comprehensive traffic and road safety management system for its logistics operations, including measures to assess and mitigate community health and safety risks along transportation routes, including GBVH issues. As a part of ESAP#4, Natura will develop its road safety policy/procedure in accordance with ISO 39001, WBG General EHS Guidelines (Section 3.4 - Traffic Safety) and Good Practice standards for Road Safety (https://shorturl.at/defS5).

Life and Fire Safety. Natura has fire suppression systems and holds adequate L&FS certifications (auto de victoria do corpo de bombeiros, AVCB). The company has a drills schedule, emergency brigades, and inspection and audit protocols to review and regularly assess the emergency response equipment's condition. At Cajamar facility, the company conducts several drills per year involving all plant personnel. Evacuation, search, and rescue, first aid, firefighting, and communication brigades are established. Natura has a mutual emergency assistance plan with nearby industries, consisting of a voluntary association between companies and public authorities to increase safety against fire incidents.

Security Personnel. Natura’s security procedures align with PS4 requirements. The company has unarmed in-house personnel that carry out security tasks at all facilities. They perform their work in accordance with the instructions for security personnel, designed mainly to monitor entry to their facilities.

PS6: Biodiversity Conservation and Sustainable Management of Living Natural Resources 

Supply Chain risk assessment and management. The Cajamar manufacturing plant in São Paulo state is an existing facility and there are no plans for significant footprint expansion. The Cajamar facility was originally constructed on former modified habitat and complies with the natural habitat protection requirements of federal, state, and municipal legislation. PS6 requirements for agricultural supply chains are covered in the PS1 section.

Natura does not have a Stakeholder Engagement Plan (SEP) aligned with PS1 requirements. Cajamar’s plant is relatively isolated and does not have neighboring communities within a radius of 0.5 km. The company has established a process to receive external grievances, with the Compliance department screening them. This system enables stakeholders to remain anonymous, and complaints can be submitted through grievance channels, over the phone, or via the Internet. Natura will (i) develop a corporate SEP and a Communication Plan to strengthen communication with neighboring communities, particularly in emergency situations (ESAP#5).

Contact Person: Nereu Daltin Neto

Company Name: Natura Cosmeticos SA

Address: Avenida Alexandre Colares, 1188, Predio 1 - Parque Anhanguera, Sao Paulo - SP, Brazil, 05.106-000

Email: nereu.daltin@natura.net

Phone: +55 11 97032 7221

Website: https://ri.naturaeco.com/