As of April 2022, the Hassan plants has a total employee strength of around 7,000 (36 percent female representation), while the contracted workforce is around 1500 (11 percent female) in addition to 42 interns (36 percent female). The Dodaballapur Plant has an employee strength of 403 (4 percent female), while the total number of contract workers is around 60. The Company shares the same contractors at both the plants. The Company has around 15% attrition rate and has an active worker recruitment program. The sourcing of the workers for Hassan plants is done through the Company’s own recruitment program (direct outreach in the nearby villages), and incentivized worker referral program (almost 80%-90% of hiring of new workers). Additionally, contract workers are hired through manpower agencies or are engaged by the third-party vendors through service contract such as for housekeeping, security, transport, food & beverage services. These workers are hired from different states as per the job description shared by the Company.
Human resources (HR) organization instituted at the Company is headed by President HR and Group Corporate HR Officer. At the Hassan Plants, the HR and Administration department are headed by Senior Vice President & Campus Head – HR & Compliance. The Unit HR heads for the respective plants and 3-6 Unit People Officers (UPOs) manages the daily HR affairs. The HR and Administration department at the Hassan Plant has around 65 staff including that for payroll processing, Deen Dayal Upadhyaya Grameen Kaushalya Yojana (Youth Employment Scheme of Government of India) scheme implementation team, safety, compliance (including environment compliance, social compliance, ISO certification, housekeeping), call center, learning academy (separate soft skill and technical training), administration (including security, food & beverage, travel desk, transport) etc. The Dodaballapur unit has a small HR team of 3-4 people.
HR Policies: The Company has HR policies and procedures compliant to Indian labor regulations and aligned to the eight principles of the ILO core conventions that define workers' rights, obligations, and working conditions and are applied consistently across its units. These policies and procedures cover key PS2 principles such as child labor, forced labor, non-discrimination, and equal opportunity. The HR policies and procedure also cover terms of employment, hours of work, wages and benefits (including leaves, provident fund, employee state insurance, bonus & gratuity), workplace behavior, overtime (OT), skill levels, talent management, performance assessment, promotion, collective bargaining agreements, remuneration, termination, committee election procedure, transport policy Information Technology (IT) including data usage and protection, Prevention of Sexual Harassment (POSH) etc. The Company has employed domestic migrant employees (both male and female workers) from the states of Bihar, Orissa, Chhattisgarh, Uttar Pradesh, and other states.
The employees are guided by the HR policies at both the locations. At the Hassan plants the workers are guided by the approved employee standing order (including some of the overarching HR policies). The employment provisions as per the standing order are consolidated in an employee handbook available in English, Hindi and Kannada. The employee handbook is provided to all the workers and is regularly updated to align with any changes in the employee standing order or any regulatory change. At the Dodaballapur plant, the union agreement in addition to the employee standing order guides the terms and condition of employment. As part of ESAP #2, the Company will further review and update, as required, the HR manual to include and/or strengthen aspects related to the retrenchment policy, grievance redressal mechanism, vendor/ supplier code of conduct and the contractor management system.
Terms of Employment: Workers are informed about terms and conditions through their employment contract. A copy of the appointment letter and identity card (ID) card is given to all workers immediately upon joining (including the employee handbook). The Company has biometric attendance system for direct workers as well as third-party workers. Employee wages are calculated based on a monthly rate basis and paid once in a month on or before the 10th working day of the following month after expiry of the previous wage period. Pay-slips are distributed to all employees and no illegal or unreasonable deduction is done by the Company. The Company does not encourage overtime (OT); however, if required, OT is voluntary and, as far as possible, advance information is given to the workers about the expected duration of OT and does not exceed the stipulated hours specified in the applicable act. Limited OT undertaken is recorded, reflected in the payment slip, and is paid at double the normal wages as per law.
The Company does not discriminate based on women’s reproductive health conditions (pregnancy, lactating mother) nor use invasive medical testing practices on women workers. At the Hassan plants, the Company has currently around 12 differently abled workers. The Company undergoes regular certification audit through Sedex SMETA audit as well as Amfori BSCI audit. The Company treats apprentices and trainees as regular workers (from the beginning) and pays them wages and other benefits like other workers, complying with statutory norms.
Training: The Company has a detailed onboarding and induction plan (including detailed understanding of HR policies) followed by classroom training and on the job training (relevant to the skill level of the employee) which may be extended based on the desired skill level and type of work (such as stitching, weaving, process, spinning & other skills required to run operation). Company has 5 satellite training centers which are connected to Himatsingka Learning Academy, a facility that can train about 500+ operators every month in various skills. Company also facilitates structured upskilling programs as part of an employee's career progression. Every year the company trains about 3000 operators through the upskilling program.
Grievance Redressal Mechanism: The Company has grievance redressal mechanism accessible for the direct workers as well as contract workers, which allows staff and third-party workers to report potential or alleged violations against the Company's Code of Conduct and raise employment-related complaints. Both the facilities have work committees (mandatory in industrial establishment with 100 or more workers) which has elected representative from the workers. This committee primarily looks after the interest of the workers and are normally concerned with the problems arising in the day to day working of the grievance of the employees; securing and preserving amity and good relations between the employer and workers; and comment upon matters of their common interest or concern and endeavor to compose any material difference of opinion with the management. The induction program as well as frequent skilling program is used as an opportunity to ensure workers are familiar with the available grievance channels. As per ESAP #2, the Company will revise the existing internal grievance handling policy per IFC's PS2 to; (a) clearly define the principles of anti-retaliation and identity protection; (b) include multiple grievance access points to raise and address allegations anonymously if complainants prefer.
Freedom of association & collective bargaining: Concerning freedom of association, there is a trade union and collective bargaining agreement at the Doddabalapur plant, while the Hassan plants do not have any union. The Company does not oppose workers' rights to establish/join trade unions and collective bargaining. The union at Dodaballapur unit (with regular election after every 3years) represents all the 343 direct workers and has operated successfully since getting registered and recognized in 1987. The Union records and consultation with union members indicate regular dialogue/consultation process between management and union. At Dodaballapur unit, during COVID-19, the union in discussion with the company avoided layoff by mutually agreeing to time limited pay cut (back to normal now). In addition to the existence of union at Dodaballapur, other initiatives related to worker involvement or engagement include multiple channels to support robust workplace communication between management and employees including monthly Townhall meetings; whistle-blower mechanism; and multiple committees including health & safety committee, work committee, grievance committee, food and beverage committee, transport committee, and prevention of sexual harassment committee (POSH). The Company has developed election procedures for committee members under various committees. The prevention of sexual harassment and abuse committee is established to discuss the workplace related issue with respect to harassment, abuse, and discrimination. Meetings take place at regular intervals once a month.
Third Party Workers: In relation to third party workers, the Company ensures that the third parties who engage these workers are reputable and legitimate enterprises and have appropriate systems in place to manage working conditions in line with local regulations and the relevant aspects on PS2 including child and forced labor, non-discrimination, freedom of association, grievance mechanism, and OHS. However, this needs to be reviewed and strengthened and hence as part of ESAP#2, the Company will develop a contractor management system including review of the existing contractor management practices to cover manpower service providers and service based contractors: (a) updating the existing screening process to include working conditions and OHS related risks, track record or standing of contractors; (b) contractual obligations on contractors or intermediaries; (b) regular supervision of their performance vis a vis the Company’s labour and working conditions, HBMS requirements including unannounced visits and visual inspections at the core business processes, as applicable; (c) auditing the relationship and type of contract between third party and workers; (d) training for all third party workers to explain labor and working conditions for activities as applicable; (e) regular monitoring of the contractor’s legal compliance, and EHS requirements; and (d) ensuring corrective actions (in case of any identified gaps), are agreed with the vendors/suppliers/contractors and implemented in a time bound manner.
The Company follows Ethical Trading Initiative (ETI) code of conduct that covers labor and working conditions, including child and forced labor, freedom of association, and non-discrimination. The ETI code of conduct is signed by all the contractors. HSL uses a vendor registration platform on SAP and has a process for vendor screening. The Company, as part of ESAP #2, will develop a comprehensive supplier/ vendor code of conduct including existing ETI requirements in addition to environment, health and safety requirements, regulatory compliance, whistleblower provisions and grievance redressal mechanism, supplier and Company responsibility, disciplinary and investigation mechanism, and a monitoring mechanism.
Occupational Health & Safety (OHS) Management: The Company has established a documented Occupational Health & Safety Management System (OHSMS) that is certified to ISO 45001 and integrated as part of its HBMS. A dedicated health & safety team including fire safety is housed under compliances division of the HR department. A plant level EHS Committee has been instituted that meets monthly and the meeting minutes are maintained. A workplace environmental quality monitoring program is in place to monitor indoor air quality (PM10, PM2.5, SOx, NOx), workplace lighting and noise levels using the Company’s internal resources and 3rd party laboratories. Based on the monitoring, a PPE protocol has been designed and implemented. The Hassan plant reports zero lost time injuries and zero fatalities in the last 3 years. The Company also monitors and reports first aid incidents, medical treatment injury which requires outside support in medical treatment at hospitals. Every quarter, near miss reports are sent to the HSL Board. In line with factory regulations, an Occupational Health Center (OHC) has been set up with adequate doctor and nursing staff and round the clock ambulance facility. OHC at the Hassan campus is a 11-bed facility. The Company has also arrangements with private and government hospitals in Hassan located at about 7km distance. OHC conducts basic medical check-up for new staff and annual medical check-up for all staff.
COVID-19 Management: The Company has adopted procedures to minimize the risk of Covid-19 at the workplace, including training, testing, treatment centers, PPE supply for office and field employees, contact tracing, sanitation, and decontamination, quarantine supports, and home isolation package, etc. The Covid-19 procedures are continuously reviewed and updated per the latest Government guidelines and orders. Due to the pandemic, the Company has not and does not plan to lay off any staff. The Company shifted to a ‘Work from Home (WFH)’ operating model during the periods of lockdown imposed by the Government and health authorities (approximately five months, across two separate instances) to curb the spread of COVID-19.
Supply Chain: Company operations depend on supply chain to source imported coal, cotton, and textile processing dyes and chemicals. About 350-400 tons per day (TPD) of coal is purchased from authorized coal vendors operating out of the Mangalore port and they deliver coal to the Hassan plant gate. The Company uses REACH certified dyes and chemicals that it procures from the US and Germany. As for cotton, the Company consumes about 50 TPD depending on market demand. Since 2018 and to meet specific customer or client requirements for its linen plant, the Company has started using around 65% cotton as Pimacott, Organicott and Home Grown cotton sourced from California, US and 5% is Giza cotton procured from reputable traders in Egypt. Company’s lone cotton supplier from US has instituted appropriate management systems and is committed to addresses child labor and forced labor issues in its cotton supply chain. The supplier partners with the Better Cotton Initiative (BCI), the International Labour Organization (ILO), the Association of Cotton Merchants in Europe (ACME) and Cotton Made in Africa (CMiA) to address the labor risks in its supply chain. In Egypt, the company procures cotton from traders that are approved by Cotton Arbitration and Testing General Organization (CATGO), which is affiliated with the Government of Egypt.
The balance of 30% is Indian cotton procured through traders that are certified by BCI for its terry towel plant. DNA tagged premium cotton sourced from US and Egypt is entirely processed internally in the HSL spinning plant that has a capacity to spin 40TPD of cotton. Balance cotton is either spun at 3rd party spinning plants that are taken on short lease for a period of 3-6 months or purchased as spun yarn spindles from the market. The sourcing department along with quality and compliance team of HSL screen, select and monitor the performance of 3rd party spinners through the lease period. As part of IFC’s project and per ESAP #3, the Company will update HBMS elements to include a supply chain management procedure that incorporate the elements of policy and procedures, supply chain mapping, risk assessment and management, corrective measures, training, monitoring, and reporting. The updated procedure will provide for: a) an ongoing review of child labor, forced labor and OHS risk issues: at 3rd party captive spinning plants taken on short lease; in raw cotton suppliers and their primary supply chains (i.e. cotton growers/farmers); and at spinning plants from where spun yarn is purchased in open market; b) integrate labor and working condition related audit protocol in the existing supply chain auditing systems undertaken from a quality perspective; and c) based on the review and audit findings take appropriate management action in compliance of Para 29 of PS 2 requirements.