As of October 2021, Hikal employs approximately 1,660 direct staff (7% female employees). In addition, there are approximately 650 third party employees / contract workers. Some 100-200 employees workiat each facility on average, with the largest number of employees being 530 at the Jigani Unit 1. Staff turnover (attrition) rates have been approximately 15% in the past few years which is well aligned with the sectoral trends according to Hikal. Some of the causes of attrition are due to junior staff separation seeking for career advancement after being trained and gaining experience at Hikal. Hikal has won awards previously including the coveted Confederation of Indian Industry’s “Significant Achievement in HR Excellence” award in 2019, and “India’s Best Companies to Work for 2019” by the Great Place to Work Institute.
Human Resources Policies and Procedures: Hikal has a set of established human resource (HR) policies which are applicable to all employees and facilities. The HR policies and procedures cover aspects such as prevention of sexual harassment and gender-based violence and harassment (GBVH), workers’ organization rights (freedom of association), non-discrimination and equal opportunity, prevention of child labor and forced labor, occupational health and safety, retrenchment, grievance mechanism covering all types of employees and workers engaged by third parties.
Working Conditions and Terms of Employment: Hikal shares the documented HR policies and manuals with the employees at the time of joining, and issues appointment letters to all direct employees in which the working conditions and terms of employment based on company HR policies are defined. Working conditions and terms of employment are aligned with the statutory requirements set by the local regulatory framework including minimum wage, working schedule, overtime, social security benefits (e.g., Employees’ Provident Fund, Employee’s State Insurance), and others. The Union Agreement concluded between employees and management at the facility level also stipulates excess wage payments associated with overtime work and night shift work, compensation and benefits, as well as other working conditions. Hikal monitors working hours of its employees and keeps records to ensure that excess wages are adequately paid and to ensure that employees do not work more than that allowed as per the regulatory requirements.
Non-discrimination and Equal Opportunity: Hikal has its Code of Conduct where Hikal explicitly sets clauses to commit to promote and maintain a culture of diversity and equal opportunity supported by ethical business practices and regulatory compliance. . The Code commits that all decisions on recruitment, selection, compensation, development and promotion must be made solely on the basis of a person’s ability, quality of experience, behaviour, work performance. In addition, the Sustainable Procurement Policy also promotes non-discrimination practice at vendor locations where a vendor must ensure there is no discrimination in their hiring and employment practices on the basis of race, colour, gender, age, nationality, religion, sexual orientation, marital status, citizenship, disability, veteran status, medical condition etc.
Worker’s Organization: Hikal does not restrict the formation of the employee unions as the Constitution of India provides for freedom to assembly and association. In practice, all manufacturing facilities have operational worker unions and Hikal concludes the Union Agreement between employees and managements at the facility level to promote collective bargaining power and worker rights.
Retrenchment: Hikal has not undertaken any collective dismissals in recent years even during the COVID-19 pandemic. All possible alternatives to retrenchment shall be considered in coordination with unions based on the Union Agreements, if any retrenchment is unavoidable, and the dispute is settled based on the regulatory requirements such as Industrial Disputes Act. As per ESAP #3, Hikal shall formalize and documents its policy on retrenchment in accordance with IFC PS2 requirements ensuring analysis of alternatives to retrenchment, measures to reduce the adverse impact where retrenchment is not avoidable, a retrenchment plan based on the principle of non-discrimination, consultation with workers, and compliance with the regulatory requirements.
Grievance Mechanism: Hikal currently does not have formalized grievance mechanism for its employees and grievances are handled through supervisors, HR, and a Works Committee. As per ESAP #4, Hikal shall formalize and document its grievance mechanism in accordance with IFC PS2 requirements and ensure this facilitates anonymous grievance reporting and is accessible to workers engaged by third parties and inform all employees and third party workers as applicable of the established mechanism.
Protecting the Work Force: Considering the nature of Hikal’s business and the workforce, child labor or forced labor is not expected at Hikal’s operation. Hikal ensures that no child/forced labor will be employed by checking age proof documents, adhering to the regulator requirements (e.g., India Child Labour Act) as well as provisions in the Code of Conduct policy as described in the “Non-discrimination and Equal Opportunity” paragraph above.
Workers Engaged by Third Parties: Approximately 28% of staffs working at Hikal are engaged by third party agencies or contractors who perform work related to the core business activities for a substantial period. Hikal ensures adequate management of workers engaged by third parties and regulates their working conditions by strictly adhering to the Contract Labour Act in India. To strengthen its practice related to third party labor working conditions and as per ESAP #5, Hikal shall develop and implement a policy and supported procedures to manage and monitor workers engaged by third parties to ensure this is in a manner consistent with the requirements of IFC PS2.
As for construction contractor management, Hikal has SOP on contractor management program including pre and periodic evaluation. Hikal evaluates contractors based on SOP’s to check whether the contractor has adequate certifications such as ISO14001 / ISO45001, EHS policies and procedures, an EHS committee, use of safety equipment, no use of child labor by checking identification, amongst other. . Inspections and evaluations of contractors are undertaken on a regular basis based on a checklist and records of inspections are adequately kept. When signing a documented contract with contractors, they are noted to include specific provisions such as implementation of the EHS manual, prevention of child labor and compliance with applicable labor law requirements.
Occupational Health and Safety (OHS): Hikal has established procedures for OHS management which are appropriate to the nature and scale of its business operations and which have been certified to OHSAS 18001/ISO 45001 Standards for both the pharmaceutical and crop protection facilities. A Process Safety Management Manual has been developed based on OSHA 29 CFR-1910:119 (process safety management guidelines) and OSHA 29 CFR-1910:120 (hazardous waste operations and emergency response) to prevent unwanted releases of hazardous chemicals which could expose employees to serious hazards. The manual and OHS practice are further strengthened by Hikal’s various SOPs including that related to hazardous waste handling, handling of chemical spills, operation and inspection of emergency safety equipment, selection and use of PPE, workplace monitoring and others.
Quantitative industrial hygiene exposure assessments have been undertaken considering exposure patterns, hazard rating, airborne risks of chemicals, threshold values, existing engineering controls, etc. Occupational exposure levels (OEL) are defined based on an assessment undertaken by an external consultancy, which are then incorporated into the SOP on Industrial Hygiene, Hazard Communication & Respiratory Protection Program. Workplace environmental monitoring is undertaken by Hikal on a regular basis including chemicals (particulate, gas, vapor), noise, illumination level, exposure to heat and cold, exposure to vibration, and ergonomic hazards. In addition, workplace health assessment and monitoring by an independent consultant (certified industrial hygienist) is also being undertaken mainly covering the powder handling areas (e.g., centrifuge, crystallization, areas of milling / shifting / packing, and the packing material storage) with the methodology including baseline sampling, assessment of operator exposure levels and area sampling. These monitoring results and reports indicate that Hikal’s facilities and operating systems are adequate for handling materials used, and concentration of personal monitoring are either below OEL or the level which requires action.
Engineering controls are also installed to minimize OHS risks including local exhaust ventilation systems (e.g., dust collectors, fume hoods, scrubbers) for all fugitive emissions in the workplace. Regular workplace monitoring is in place based on the SOP on “Inspection of Local Exhaust Ventilation System” to capture potentially toxic contaminants at the source of generation and transport of these materials to an appropriate collection system/scrubber.
As for OHS statistics, incidents/accidents are recorded and maintained on a regular basis as per local regulatory requirements. Incidents/accidents are investigated, and the root cause analysis records are maintained. In recent OHS statistics, no fatal accidents have occurred, and all the reported incidents are either near miss or first aid in the past three years. During this period there have been a total of 72 hours of lost time across all operations.
An occupational health center is also in place where paramedical staff are available 24 hours a day and there are nearby hospitals for any medical emergencies. Pre-employment medical and periodic (yearly) medical examination are undertaken as per the regulatory requirements.
Supply Chain Risk Assessment & Management: Hikal procures raw materials both from domestic and international markets. To ensure adequate EHS compliance, Hikal has a documented policy on Sustainable Procurement which outlines Hikal’s expectations with regards to ethics, business integrity, human rights, health and safety, environment, the local community and quality of product and operations. In particular, the Policy stipulates Hikal’s explicit commitment to prevention of forced labor and child labor as one of the requirements which vendors must comply with. Vendors are expected to conduct ongoing self-assessments of various aspects of supply chain management based on the format developed by Hikal before entering into agreement with Hikal.
Furthermore, Hikal undertakes supply chain audits to verify EHS compliance and performance of domestic suppliers and is currently planning to expand its audit practice to international suppliers. International suppliers are selected and recommended by Hikal’s customers after their own detailed audit. Domestic supplier audits are undertaken on a regular basis (once in a year) typically using an EHS Vendor Evaluation Checklist composed of more than 50 audit questions. In addition to providing feedback to vendors, findings, along with audit evidence, are compiled into a report which then are shared with Head – EHS and Sustainability at the corporate level as part of the regular monitoring and review process.
Impact of COVID-19 Pandemic on Workforce: Hikal's operations were not stopped due to the COVID-19 pandemic since April 2020. As an essential service provider, Hikal expeditiously took efforts to ensure facility operations while ensuring health and safety of staff. As one of the aforementioned SOPs, the SOP for Handling COVID-19 Pandemic Situation is established, and all relevant health and safety measures have been rolled out across the facilities including in relation to work shift arrangement and telecommuting. Furthermore, additional support has been provided to employees such as extending medical insurance cover to include COVID infections, increased compensation amounts in case of a COVID fatality, employment to eligible family members in case of a COVID fatality, gratitude pay, foods and shelters as needed. These measures have helped Hikal to ensure smooth operations without retrenchment, job cuts, salary and benefit cuts, or changes to contracts.