This is a Category B project according to IFC’s Policy on Environmental and Social Sustainability because a limited number of specific environmental and social impacts may result which can be avoided or mitigated by adhering to generally recognized performance standards, guidelines or design criteria. 

Key E&S risks and issues identified for the project include: the company’s capacity to assess and manage  E&S risks and impacts related to its existing and proposed operations in compliance with legal requirements as well as IFC PSs and applicable World Bank Group (WBG) EHS Guidelines; assurance of fair, safe and healthy working conditions during both construction and operation; potential retrenchment of workers and the company’s COVID-19 response; resource efficiency and management of wastes and emissions; life and fire safety (LFS) management including emergency preparedness and response; impacts on biodiversity and stakeholder engagement.                                                

     Policy, E&S Assessment, Management Programs As articulated in its Sustainability Policy, “Grupo Xcaret’s management is based on a model that ensures the conservation, dissemination and development of natural, socio-cultural and economic heritage for future generations” (https://www.grupoxcaret.com/en/sostenibilidad-corporativa/).

The company has obtained the Earth Check and Cristal certifications. Earth Check is accredited by the Global Sustainable Tourism Council (GSTC) and complies with the Mohonk Agreement which outlines the guidelines and principles for an international sustainable tourism certification program, aligned with the Guidelines for National Greenhouse Gas Inventories from Intergovernmental Panel on Climate Change (IPCC), Greenhouse Gas Protocol from World Business Council for Sustainable Development , and other ISO standards. Similarly, the Cristal Standards certification deals with the evaluation of safety factors of the hotels (food, pool/spa water, crisis management and emergency preparation, fire protection, etc.), evaluating that these aspects are effectively and systematically managed by the company.

Xcaret implements several management programs focused on conservation and welfare of animals under human care, consistent with the applicable legal requirements and good international industry practices (GIIP). The company is developing a joint conservation education program to further the public’s understanding of marine mammals and other species exhibited in the group’s theme parks.

The company is presently implementing two different E&S management systems (ESMS), one for each arm of the business, the Park and Hotel; but also has plans to integrate these into one ESMS that applies to all operations under a set of umbrella policies that are reviewed by management on a yearly/or as needed basis.

Along with a consolidation of operations into one corporate entity in 2019, Grupo Xcaret is currently in the process of redefining its sustainability strategy to align with material issues important for its stakeholders, the UN Global Compact’s Sustainable Development Goals, host country laws and regulations, and consistent with its mission, vision and values, based on three basic pillars: (i) conserving nature, (ii) protecting the environment and (iii) creating shared value. The new sustainability approach includes integrating all management systems and procedures into one.

The ESMS is based on the standard four-step management cycle focussed on early risk identification, management and continuous improvement. This includes the group’s procedures for managing cultural and archaeological heritage in coordination with the Ministries of Culture and Tourism and conservation, reproduction and monitoring policies and programs, which apply to all biological life managed by the company. The latter activities are certified against international, regional and national level standards, based on common principles and criteria for the care of animals.

Xcaret has a master plan for its compound, approved by Mexican authorities and valid for a period of 10 years. The plan defines land use allowances and requirements for any new project (e.g., hotels or associated infrastructure etc.) proposed for the development. Though the master plan was approved based on a preliminary environmental assessment of the area, a detailed environmental assessment needs be submitted prior to the start of construction of individual facilities, based on detailed technical design and plans.

Given the group’s growth plans, which includes new expansions to the existing Hotel Xcaret Mexico starting in 2023, the company will develop an internal screening and ESDD procedure, applicable to all future developments and expansion projects. The ESDD procedure will articulate requirements for the screening and scoping of E&S risks and impacts, assess the applicability of PS 2-8, and establish the terms of reference for the ESIA, as per the requirements under PS1 (ESAP 1).

Grupo Xcaret is currently implementing an eight-step risk identification and management process that is independently verified by an external company. The process is consistent with the ISO 31000 standards for risk management and includes a set of principles and guidelines on risk management that will be fully rolled out by mid-2021.

Organizational Capacity and Competency:

Environmental and social management at Grupo Xcaret is overseen and implemented by the Legal Management and Environmental Analysis Department.  The team consists of 7 qualified persons. The General Managers at each facility are responsible for ensuring the ESMS is aligned to the group’s vision for the company and committed to providing the resources required for its integration across all parts of the business. Management teams overseeing each of the 8 group business units are supported by sustainability networks, which consist of environmental committees assigned to each business unit, comprised of a supervisor and team members. These networks oversee the group’s compliance with the ESMS, its policies, practices and procedures. In turn, these members make up the internal audit function, a self-regulating function where good practices are shared, expanded on or replicated to other parts of the business. The company provides teams with several channels for communicating among each other and reporting / escalating significant E&S risks to management for immediate action.

Emergency Preparedness and Response:

As part of the corporate EHS risk management function, Grupo Xcaret has developed response plans for different emergency scenarios based on the location of the assets including fire, flooding and earthquake describing processes and decisions on evacuation. The emergency plan is based on 20 coded types of events (identified by colors) representing various emergency types that could occur inside hotels and other business units, including for example, search and water rescue, first aid, missing child or person, animal control, flood and hurricanes.

The company also has comprehensive standard operating plan or procedures (SOPs) in case of fire and weather-related emergencies. The emergency plans are reviewed and updated every year. In the event of hurricane events, the company is authorized, by local authorities (i.e. Protección Civil) to use three locations for evacuating and safely gathering personnel, visitors and guests (i.e. Convention Center, Hacienda Xcaret and Instituto Tepeyac), in compliance with the refuge size and structural requirements for this type of situations.

The company has a strong emergency plan in place for hurricanes with different levels of preparation, early warning and alert or response based on the distance and trajectory of the hurricane (i.e. available response time  from 6 to 72 hrs. range) and its strength, as reflected in the categorization assigned to the storm (Tropical storm to category 5 hurricane).

Monitoring and Reporting:

The ESMS provides guidance on how to create, update, and manage compliance related information. Key performance indicators (KPIs) are developed for each business unit, facilitating performance monitoring and review. These KPIs are collected across all facilities in the group, which are aligned with GRI G4 reporting standards; and are compiled at the corporate level for benchmarking, management reporting, and feed into the company’s publicly disclosed sustainability reports.                                              

     The company has about 7,200 employees across all Group activities. Roughly 67% of the workforce is male and 33% female. Xcaret employs its workforce directly through its talent management team. Workers are provided individual contracts, covering both fixed and temporary workers, the latter of which are hired seasonally to cover peak travel periods during the year. An additional 1,400 jobs will be created when Hotel Xcaret Arte becomes operational end of 2021.

HR Policies and Procedures, Working Conditions and Terms of Employment:

Xcaret has a Talent Management Policy (TMP) and system that considers and incorporates various elements of the group’s Human Rights, Philanthropic and Community Relations policies. The TMP incorporates elements of the four core labor standards on freedom of association, freedom from forced labor and from child labor, and non-discrimination in employment. To support the TMP, the company has developed several HR related operational procedures aligned with Mexican labor laws. Some operational procedures of the management system are still being developed (e.g., worker training, induction, working hours, wages, overtime, compensation and benefits). The TMP should be updated to reflect the core labor standards in addition to previously mentioned considerations, consistent with PS2 requirements. 

The company’s employees enjoy a variety of benefits, including awards for attendance, food vouchers, savings funds, skills training, daily transportation to and from work, prepared meals at the Company’s dining halls while at work, etc.

The company has a Code of Conduct that applies to all workers. The Code of Conduct specifically addresses gender-based violence and harassment, healthy and safe workplace practices, the use of drugs, alcohol and tobacco in the workplace, training on occupational health and safety (OHS) matters, conflicts of interest, confidentiality of information, use of social media, among several other topics.

Grupo Xcaret is participating in a gender equality accelerator program designed to give members of the UN Global Compact a way to deepen the implementation of the Women’s Empowerment Principles and strengthen their contribution to Sustainable Development Goal (5.5), which calls for equal women representation, participation and leadership in business globally. As part of this initiative, Xcaret will develop a Gender Empowerment and Equality Plan to strategically address gender inequities and gender-based violence and harassment in the workplace, supply chain and with external partners. Inequities and constraints to women’s advancement will be mapped and impacts to the business measured and monitored against KPIs. Mitigants to address root causes will be designed to progressively build on achievements accomplished through a phased timeline and process, which could include compulsory gender sensitization training for all workers and  an exclusive channel (e.g, mobile application, confidential hotline, etc.) dedicated to addressing complaints or concerns in the worker grievance mechanism (discussed below). The Plan will align with the UN Global Compact principles and gender inclusion requirements referenced across PS1-8 (ESAP 2).

Freedom of Association, Collective Bargaining:

Nearly 35% of the current 7,400 employees are unionized, under one of 14 collective bargaining agreements currently regulating labor and working conditions with several Unions. The relationships with the unions are strong, based on mutual respect and longstanding relationships. Collective agreements are reviewed on a yearly basis and salaries and benefits adjusted every other year. During the pandemic, union members receive reinforced training on how to prevent and stop the spread of COVID-19, including hand washing, proper use of face masks, etc.

Grievance Mechanism:

Despite having practices and systems in place to collect workers concerns, there is no documented grievance mechanism policy or procedure in the management system. The company will thus develop and implement a documented grievance handling procedure building upon its current practices and PS2 requirements. The company will articulate the various channels to receive grievances (including provisions for submitting anonymous grievances); procedures for internal handling of grievances, escalation as necessary, and timeline for resolution of all grievances received. The grievance mechanism will be available to all the contractors’ and third-party workers as well. (ESAP 3)

Occupational Health and Safety:

The company’s OHS program, known internally as the 360 Safety Protocol on Health and Safety, is aligned with GIIP. Xcaret has conducted enterprise risk assessment, hazard identification and risk assessment on OHS risks in the workplace and all operations.

Regular training programs and induction trainings are conducted on-site on several health and safety related topics. Employees and third-party workers undergo regular health screenings and have access to medical care on-site if needed. OHS statistics (fatalities, incidents records) are monitored regularly and no major injuries have been reported in recent years.

Response to the COVID-19 Pandemic

Temporary shutdowns were first announced by the management team in March 2020. Since then, the company has implemented a series of measures to minimize and mitigate impacts of the economic slowdown and shutdowns for its workforce. For this, Xcaret implemented several temporary adjustments to its workforce, in accordance with the local labor laws and in consultation with the workers’ union, including:

i. discontinuing temporary contracts in order to not furlough others employed, under permanent contracts;

ii. furloughing of approximately one thousand workers associated with two business units (Xplor Fuego and Xavage) that remain indefinitely closed (2020);

iii. furloughed workers were compensated when terminated and given priority in recruitment when demands for additional workforce increased. Today nearly half of furloughed workers have been reemployed by Grupo Xcaret.

iv. maintaining all regular employees in the salary and benefits plan (includes social security, medical, etc.),

v. negotiated agreement (for an average of 25% reduction in pay), linked to a phased back to work plan, which considers the essential nature of the job as well as health and safety considerations in the workplace;

vi. returning to normal pay conditions between October to December, depending on market conditions;

vii. COVID 19 testing for all workers, prior to returning to work; and health and safety training (over 80,000 man-hours so far) to all workers on proper health protocols to follow (general and according to job function), upon returning to work.

Additional assistance provided to workers to alleviate economic impacts resulting from the pandemic includes providing free masks and cleaning supplies, loans, subsidies, training and development opportunities. Temporary workers affected by the shutdown have progressively been returning to work due to an uptick in business demand.

Other health and safety measures being implemented to control the spread of COVID-19 include: (i) developing policies and procedures relating to COVID-19 testing and contact tracing; (ii) implementing a communications campaign for workers and their families on prevention and management of the illness; (iii) mass testing effort that resulted in 4,000 COVID tests for those returning to work; (iv) random monitoring and testing of workers for COVID-19 at each of the business units; (v) coordinating with Red Cross to facilitate testing; and (vi) assisting those who have tested positive with contact tracing.  In view of similar events occurring again in the future, the company will develop a corporate procedure, as part of its ESMS and HR manuals, for the reduction of personnel, compliant with local labor laws, and IFC PS2 requirements, and based on lessons learnt from this recent experience (ESAP 4).

Workers Engaged by Third Parties

The company has few third-party contractors, except for those that provide specialized services, generally requiring special legal authorizations and/or certifications, as defined by law. The company includes performance requirements related to E&S issues in their contracts and monitors contractor’s compliance with local laws.

When developing new assets, Xcaret hires a project management company (PMC) who oversees the project, safety performance and legal compliance. For future greenfield projects, the company will require the PMC to develop a construction management plan and will oversee its implementation including safety on site (ESAP 5).                                              

    Resource Efficiency

The company presently designs, and operates the hotels following the basic architectural features and building standards for water and energy savings. In order to achieve reduction in energy and water consumption, the company has implemented resource efficiency initiatives, including: (i) changing all lighting fixtures to LEDs; (ii) efficient water heating; (iii) installation of Solar PV panels; (iv) installation of chillers with variable frequency drive (VFD) and chloro-fluoro-carbon CFC free gases; (v) use of building management system (BMS) for better monitoring and control of energy variables; (vi) reuse of treated waste water for irrigation and gardening purposes; (vii) composting  of food and landscape waste; (viii) rainwater harvesting; (ix) installation of aerators in the taps; and (x) use of natural light and light harvesting as part of the architectural design.

All hotel and parks monitor electricity, fuel (gas and diesel fuel) and water consumption and report to the EHS team. The energy and water consumed annually in the hotel and parks is well below the respective benchmarks (such as kwh/m2 per year, and liters of water per occupied guestroom per day), established for hospitality facilities.

Water and Wastewater

Water is obtained from wells and adequate treatment is provided through filtration, softening and disinfection, and reverse osmosis. Water quality is regularly tested externally as well as internally by the EHS and O&M teams on a regular basis.

Xcaret has 17 wastewater treatment plants (WWTP’s) with different capacities across its facilities. All group facilities test wastewater quality of the largest plants. Results are materially in compliance with national standards, and thus comply with the requirements of WBG EHS General Guidelines regarding Land Application of Treated Effluent.

Any future WWTP facility discharging treated effluent directly to the natural environment will be designed to comply with the parameters defined in the WBG EHS General Guidelines. 

Waste Management

Waste generated from current operations include food, and landscape waste, packaging, aluminum cans, paper/cardboard, light bulbs, kitchen oil, used motor oil and linens. Xcaret has a corporate level waste management plan that ensures methods of collection, storage, handling, recycling, reuse and final disposal of waste, is carried out in accordance with local regulatory requirements, and handled by licensed contractors or local government agencies. Each facility has a waste segregation and storage room, where waste is periodically collected by licensed third-party contractors. Sanitary waste, plasticized-metallized bags and / or wrappings, cigarettes, unusable materials, are disposed of at the sanitary landfill. Organic waste generated from each of the consumption centers and food waste are taken to the composting area.

In recent years, the company has implemented a program called “Sin Plástico” (No Plastic) to reduce the use of plastic water bottles and installed 37 public water filling stations across all group operations to minimize use of single use plastic and the generation of plastic waste. In 2019, the hotel filled more than 610,000 bottles of water for guest consumption, eliminating an equivalent of about 918,000 PET bottles used at Xcaret. All chemicals and hazardous materials are segregated and stored in designated storage areas across the hotels, in accordance with local requirements and GIIP.

Xcaret has implemented and standardized the use of biodegradable products for all cleaning and laundry processes in the hotels and parks. For each sustainable cleaning program, the company has an established list of suppliers of biodegradable products and performs internal and external audits of certified laboratories. Xcaret has an established pest management plan. The use of pesticides is controlled and regulated in all Xcaret hotels and parks with strict inspections and internal audits to verify compliance with pesticide management requirements.

Greenhouse Gas (GHG) Emissions

Grupo Xcaret has started developing an inventory of GHG emissions per year for each hotel and compiling the total at corporate level covering all the facilities. Based on the available data, the annual electricity and fuel consumption for FY19 resulted in an estimated 46,000 tons CO2eq/year. Emissions for the currently operational hotel are noted to be below the emissions benchmark in the hospitality sector (Average 710 tons CO2eq/year per hotel - below the typical benchmark of 8-10 tons CO2eq/year/room)                                               

Life and Fire Safety (L&FS)

Xcaret has a set of fire safety procedures describing the actions to be taken in the event of fire, mechanisms for fire detection and prevention, evacuation procedures, roles and responsibilities of the various staff, and are reviewed regularly through pro-active measures.

Each facility undertakes fire drills at its premises as defined in government regulations. Each drill is followed by an assessment of observed gaps, with corrective actions to be sent to corporate property management department and discussed.

IFC’s virtual visit to various facilities and types of buildings confirmed that the hotel and park (business units) have the required L&FS infrastructure and systems including different types of fire extinguishers, smoke detectors and fire alarms, manual call points; partial coverage sprinkler system, fire hydrants, fire hoses/reels at every floor, firefighting capabilities, fire alarm control panels and use of public address systems for notification of personnel, guests and visitors. Additionally, means of egress (e.g., guest room doors, storage areas) are protected with fire resistance rating construction. The hotel has a fire brigade comprised of 70 members; all have received basic firefighting training from an external certified company. 

The company commissions the design of the facilities to reputed local architecture and engineering companies specialized in the design of hotels and entertainment facilities with experience in working with international architecture firms and standards. Presently, the company is developing an architectural master plan / hotel design manual that will be ready in the first half of year 2021.

The company, as part of ESAP 6, will include all the L&FS features in the future corporate design manual and commission a qualified L&FS professional (acceptable to IFC) to conduct a L&FS review of the document, considering the elements described in the L&FS section of the WBG General EHS Guidelines confirm compliance with the national L&FS code and one international fire safety code.

Xcaret will utilize this upcoming corporate design manual as the corporate L&FS Master Plan for all the new public use buildings and those programed for extensive renovation. As part of ESAP 7, upon completion of new projects involving new buildings or extensive renovations, a suitably qualified L&FS professional acceptable to IFC will certify (during systems testing and commissioning) that the systems were built/installed in accordance with the L&FS Master Plan/design principles. 

Community Health and Safety

For hotels with swimming pools or hot tubs, the maintenance team regularly tests the water quality to prevent waterborne illnesses or the growth of Legionella bacteria. Water used at the parks is tested regularly, by EHS personnel and external auditors, to ensure safety of guests. All food and beverage outlets at Xcaret Hotel comply with the company’s Food Safety Procedures Manual, which is aligned with GIIP. Frequent food safety audits are performed by the Sustainability Team.

Security Personnel

All Hotels are guarded with unarmed security guards from licensed private security agencies supervised by Xcaret personnel, who are also responsible for the Security Risk Assessment (SRA) and vulnerability analysis. Security personnel are trained in local regulations and Xcaret’s Code of Conduct on how to engage with own personnel and the public, as well as during emergency situations. 

Armed personnel are used only to guard large construction sites where construction equipment, and goods require protection. Guards (whether armed or not) are hired and trained on the principles of proportionality in the use of force, consistent with PS requirements.

The Company has undertaken security risk assessments and developed a security management plan to address threats from and to the community and has developed appropriate policies and procedures (e.g., a written code of conduct; training; procedures in the event of incidents, community unrest, community requests, crimes, etc.) to ensure the effective oversight and accountability of security personnel. The Company will ensure alignment of its ESMS, Emergency Response Plan and Community Management Plan with the Voluntary Principles on Security and Human Rights.

     The company’s operations are in the Yucatán Moist Forest ecoregion, a biological corridor between the drier forests of northern Yucatán and the more humid environments of the southwest, which has undergone significant impact by anthropogenic activities. Species associated with these forests include the Yucatan Black Howler Monkey (Alouatta pigra), the Black-handed Spider Monkey (Ateles geoffroyi), and Baird's Tapir (Tapirus bairdii), which are listed as Endangered on the IUCN Red List.

Below is a summary of company facilities relevant to biodiversity aspects relevant to this section:

• The Xcaret and Xel-Ha Park facilities have been developed over the past 30 years.  These facilities are located on the Caribbean coast, adjacent to the MesoAmerican Reef, an IUCN Critically Endangered ecosystem, although the reef does not occur in the immediate area of the company’s facilities. The neighboring coastal waters, located less than 200 m from these facilities are part of the Caribe Mexicano Profundo Marine Protected Area (IUCN Category IV), which is associated with the Hawksbill Turtle (Eretmochelys imbricate, IUCN Red List Critically Endangered) and the Green Turtle (Chelonia mydas, IUCN  Red List Endangered). 

• The Xoximilco facilities, used for aquatic recreational purposes (evening boat tours), was established in 2013 and is located in an area that partially overlaps with the Corredor Central Vallarta-Punta Laguna Key Biodiversity Area (KBA), as designated by IUCN, which is also an Important Bird and Biodiversity Area (IBA), as designated by BirdLife International. Although located in an KBA / IBA, these facilities were established in a habitat that had already been modified and dredged.

• The Xenses facilities, built in 2016, expand over nearly 10 hectares in a series of buildings used for experiential recreational purposes. The facilities are sited adjacent to the company’s existing infrastructure, in an area of coastal forest vegetation.

• Hotel Xcaret Mexico, an expansion of approximately 23 hectares that took place in 2018, is also adjacent to the company’s existing infrastructure and also in an area of coastal forest vegetation.

• Xavage facilities used for recreational purposes (e.g., zip-line, canoeing, four-wheel driving), are located on the same area as the Xoximilco site (described above) and were opened to the public in 2019. 

• Also associated with the company’s facilities is Orquídea, an 80-ha area where the company offers recreational activities in a cenote (only 5 hectares of the total area utilized).  Cenotes are a natural feature consisting of caves and sinkholes formed of limestone geology that is associated with restricted range and threatened species.  The restricted-range Mexican Blind Brotula (Ogilbia pearsei) and Blind Swamp Eel (Ophisternon infernale; IUCN Red List Endangered) occur in some subterranean waters and cenotes of the Yucatán.  Cenotes in the Orquídea site (or any site managed by the company) will need further assessment of biodiversity values as per Performance Standard 6.

The Client is currently contributing to conservation programs that bring substantial value to the biodiversity of the region in collaboration with non-governmental organizations, such as Flora Fauna y Cultura de Mexico. These program include a community-based mangrove and coastal dune restoration project on the Island of Cozumel (Conservación y Restauración del Paisaje Costero en la Porción Norte de Isla de Cozumel: Reconectando al Ecosistema de Manglar, Duna Costera y Lagunas) that aims to restore, protect and monitor disturbed coastal ecosystems in an area of 254 hectares. Another significant effort is a program aimed at the conservation of marine turtles in Quintana Roo through the protection of 13 nesting beaches spanning 120km, environmental education, hatchling monitoring and management, and rescue and rehabilitation; this program started in 1993 to the benefit of 15 million hatchlings (mostly Chelonia mydas).  In addition, the company operates species re-introduction programs for Scarlet Macaw (Ara macao cyanoptera, nationally Endangered) in the Chiapas region, and Elkhorn coral (Acropora palmata, IUCN Critically Endangered) to support the restoration of coral reefs located near Xcaret.  Although these are considered additional conservation activities, should the client expand in the future into Natural Habitat or Critical Habitat, it will be evaluated if some of these activities may also constitute forms of offset mitigation.

While recognizing the large swaths of Yucatán Moist Forest to the north-northwest and to the south of the company’s facilities, the collective compound on which the facilities exist is considered Modified Habitat per PS6.  It should also be noted that habitat loss associated with the recent Xenses and the Xcaret Hotel expansions has already been compensated through the company’s community-based mangrove and coastal dune restoration project (equivalent habitats) on the Island of Cozumel. This project, in collaboration with non-governmental organizations aims to restore, protect and monitor disturbed coastal ecosystems in an area of 254 hectares.

A habitat assessment will be undertaken in relation to where the client operates its Xenotes. To address this, the company will develop a fit-for-purpose Biodiversity Action Plan (BAP) to positively contribute to the protection and conservation of cenotes as described in ESAP 8. Although the company already implements several programs to further the aims of biodiversity conservation in the area (described below), the actions in the BAP will specifically focus on the unique biodiversity value of the cenotes.                                              

    Xcaret have a Corporate Responsibility and Institutional Relations Department that reports directly to the General Manager. The team is responsible for ensuring the group is engaged with communities and other stakeholders remain informed of issues or concerns and is responsive to these through adequate means. The company maps stakeholders and identifies and assesses key risks through yearly/bi-yearly materiality assessments. Community Bonding activities are accordingly planned and implemented https://www.grupoxcaret.com/en/community-bonding/.

Communications with external stakeholders is managed through different means, depending on the stakeholder and the concern. The company publishes its sustainability report compliant with GRI G4 reporting standards (https://www.grupoxcaret.com/en/wp-content/uploads/2020/04/Grupo-Xcaret-Sustainability-Report-2018.pdf).                                               

     Boulevard Kukulcan, Conjunto Bahía,

Lote D-1-A, Zona Hotelera

Km 2.5, CP 77500, Cancún

Quintana Roo, México