MAL has a total workforce of approximately 1850 workers including ~550 internees and trainees (workers who are in their probation period of three or six months, respectively). About 40% of the workforce is women engaged in variety of production activities.
Human Resource Policy, Working Conditions and Terms of Employment: PRAN has HR policies which have been documented in a HR handbook. The handbook includes specific policies on non-discrimination, freedom of association, harassment and abuse, prevention of child labor and forced labor and a worker grievance mechanism. The handbook also includes OHS guidelines on first-aid, emergency response, usage of personal protective equipment (PPE) and cleanliness. The HR department at each facility is responsible for implementing these Group-level HR policies. The company provides meals to workers and childcare facility.
Terms of employment, such as wages, working hours, overtime, social security, medical insurance, pension and other benefits were noted to be in line with Bangladesh Labour Law and PS2 requirements. These are described in detail in all workers’ contracts and provided to workers at hiring stage. HR policy and procedures are communicated to all workers during induction, through their appointment letters and HR handbook.
Freedom of association and Grievance mechanism: A documented policy on freedom of association has been included in the HR handbook and it does not restrict workers to organize or bargain collectively. Currently, PRAN does not have a union at any of its facilities. Worker committees have been formed at MAL with equal representation of nominated workers and management and are tasked to discuss and resolve workplace issues.
The company has adopted the corporate grievance mechanism that utilizes multiple forums to receive grievances based on the type of grievance, including suggestion and complaint boxes through which workers can submit grievances anonymously. The grievance mechanism includes clear procedures to receive, register, and address grievances. Written grievances are reviewed by MAL’s Welfare department and escalated in case resolution is not achieved at the level of HR. The mechanism is extensively communicated throughout the facility through induction and displays. All grievances received were noted to be filed and recorded. Necessary actions are taken to address gaps within reasonable timelines.
Like all PRAN facilities, MAL has an anti-harassment policy (including sexual harassment) and has conducted training programs for all workers on this policy. Additional areas of improvements in the implementation of this policy are required. The company will conduct special awareness sessions for all supervisors and managers on prevention of sexual harassment (ESAP #2).
Additionally, IFC is working with PRAN on a Women Employment Advisory Program which will help PRAN develop, implement and promote gender-smart business policies and action plan. This will include policies on childcare, sexual harassment, OHS and gender awareness training for management. The program is initially focused on PAL and NAL and will be extended to MAL. This will further help PRAN’s implementation of PS2 related policies.
Non-discrimination: The company is an equal opportunity employer and has a specific policy on non-discrimination included in the HR handbook.
Prevention of child and forced labor: The company has a specific policy on prevention of child and forced labor. Age proofs are collected for employees and trainees/internees. No instances of child labor or forced labor were reported by the MAL facility.
Occupational health and safety: As per the requirements of PRAN’s ESM mentioned above and OHS management systems, MAL has completed an OHS workplace risk assessment at its operations. The company has rolled out OHS management programs, procedures and working instructions, such as work permit system, lock-out-tag-out, use of personal protective equipment (PPE) and accident/incident investigations. The company has established a Safety Committee comprised of both worker and management representatives, which meet on a regularly basis to develop and implement OHS corrective action plans. PPE was deployed at locations visited and equipment noted to be adequate to the workplace’s risk. In terms of housekeeping, work areas are clearly demarcated and safety signage displayed throughout the plants. All accidents and incidents are investigated to identify root causes and define corrective and preventive actions.
Significant quantities of solvents (Toluene, Methyl Ethyl Ketone, Ethyl Acetate, Iso Propyl Alcohol and Methyl Isobutyl Ketone (MIBK)) are used in the Packmat’s printed packaging manufacturing area. The OHS management practices need significant improvement as:
(a) the area did not have adequate ventilation and solvents are used in open containers;
(b) the PPE used by the workers were not appropriate for solvent handling;
(c) no work area air quality monitoring has been done in the area; and
(d) the area did not have flameproof electrical fixtures.
The company will study the viability of replacement or significant reduction of quantities of Toluene and MIBK solvents with other solvents (ESAP #1). Additionally, it will prepare and implement a corrective plan which will cover (among other measures):
(a) Reduce the total quantities of solvents used by - precise dosing; elimination of leakage and spilling; elimination of open containers; reduction of open surface areas with solvents; and/or
(b) Provide local exhaust ventilation for all emission points for organic solvents and ensure the exhaust system is capable of handling flammable substances and the exhaust vent is placed in a safe point away from air inlets, etc.;
(c) Ensure provision of flameproof electrical fittings and required fire safety systems in solvent storage and handling areas;
(d) Ensure PPE is available for all employees to mitigate risks to an acceptable level (e.g. through half mask with organic vapor cartridges for mixing and pouring activities, suitable gloves to prevent skin contact during mixing and pouring and when in contact the solvent or “wet” areas and eye protection);
(e) Conduct personal exposure testing and health checks for operators immediately as well as on annual basis a suitable qualified specialist;
(f) Regular volatile organic compounds (VOCs) monitoring in the work area;
(g) Restrict the maximum quantities stored in the production areas and number of dosing allowed in day;
(h) Provide suitable storage and mixing areas on the production floor with ventilation and secondary containment;
(i) Install explosion detection and alarm systems in the storage and handling areas;
(j) Create awareness among workers on handling of solvents; and
(k) Dispose waste solvents properly.
The corrective plan will be shared with IFC and will be implemented within the agreed timelines (with priority actions highlighted above to be implemented first).
Third party: PRAN has several contractors providing services for its operations. All companies are legitimate enterprises and as part of the contracts, PRAN includes EHS requirements, including compliance with national labour and OHS legislation. Workers engaged by third parties have service contracts with a duration ranging from daily to yearly. Their terms of employment are aligned with IFC PS2 requirements and compliance is actively monitored at site by PRAN’ HR department. MAL’s EHS coordinators monitor the EHS performance of its third-party workers.
Any construction activity within the facilities is undertaken by Property Developments Limited (PDL), a group company. PDL has a documented safety manual which has been updated as part of previous ESAP to integrate IFC PSs and WBG EHS Guidelines requirements. Basic PPE usage (shoes, helmets) at the construction areas was noted to be adequate. Also, a safety induction is conducted for all construction workers. The workers accommodation (for construction workers) were noted to have improved, with reasonable size of rooms, basic sanitation facilities, fire extinguishers, drinking water, and access to other basic services.