CCM currently has a total of 137 employees, made up of direct workers (21) and contracted workers (116). Of the direct workers, 5 are employed at the quarry, 4 at the plant, and 12 are employed at the administrative offices in Bamako, of which four are women. The contracted workers are employed at the plant (55 of which one is a woman), the quarry (31), and as unarmed security guards (30) across both the plant and the quarry. Moving forward, CCM plans to create approximately 10 additional positions to support the commercial aspects of operations. All recruitment is managed by the HR manager in Bamako.
For contracted staff, CCM has outsourced the human resources management responsibilities to S.D.S. (Société Diarra Services), an external employment agency (common in Mali), in charge of the recruitment process (following a preferential local hiring policy), which provides written contracts between the employees (the 116 contractors) and S.D.S., handles payroll, and registers workers with relevant government authorities (for social benefits) upon completion of a 3-months trial period in compliance with the national law; this is not the case for daily workers as they typically stay much less than 3 months.
CCM pays S.D.S. a fee for the provision of the administration of human resources and contract management. CCM defines the hiring needs and desired skill profile and is directly involved in the recruitment and selection of staff; this includes reviewing the contracts prepared by S.D.S. Once hired, CCM employees and S.D.S. workers work side by side at the plant and in the quarry; there is no distinction in the way they are treated at work, working conditions, and terms of employment (other than the administration of the contract and handling of payroll which is done by S.D.S.). As S.D.S. workers become more skilled, they may be hired directly by CCM as more skilled staff. Under the contract with CCM, S.D.S. is required to comply with the national labor code; however, the contract does not explicitly state that workers have to comply with CCM’s policies, such as on occupational health and safety, which would need to be revised per ESAP action #6.
Human Resources Policies and Procedures
CCM has internal procedures on human resources, which describes basic terms of employment (including working hours and rest time; over time, annual and sick leave and gazetted holidays; minimum wages), leave policy, equal employment opportunity, rules against discrimination and sexual harassment, and disciplinary action. CCM ensures no hiring of people under the age of 18 by checking documents, but this is not clearly included as a specific policy or procedure. CCM’s human resources policies and procedures also apply to all staff employed through S.D.S. S.D.S has also developed an internal code of conduct that specifically applies to the workers at the CCM plant and quarry, which addresses occupational health and safety, prohibited behaviors, disciplinary action, and harassment.
Per ESAP action #5, CCM will commission an external consultant to conduct a labor audit focusing on contractor management; how worker dismissals, resignations, and the strike were handled at the time of salary arrears; and a review of all salaries and benefits as well as related HR procedures. Based on the audit findings, CCM will agree with IFC on a timebound plan for implementing the findings of the labor audit.
CCM and S.D.S. need to strengthen its existing HR regulations and develop a comprehensive HR manual, including any additional findings of the labor audit per ESAP action #6. The policy and procedures need to include the following: staff responsibilities, rights, and benefits; equality of treatment; freedom of association; prohibition of forced and child labor; termination of contract and dismissal; right for collective bargaining; workers representation; and mechanism for workers’ grievances accessible to all workers (permanent, temporary, and seasonal) for all types of grievances including sexual harassment and in an anonymous and confidential manner. The HR policy and procedures are to be accessible and clearly communicated to all workers (in French and local language as necessary) to ensure that employees understand their rights under national labor and employment law.
Working Conditions and Terms of Employment
All CCM employees have written contracts, which are open-ended (CDI, Contrat à Durée Indéterminée) and in compliance with the national labor code. CCM has signed a collective bargaining agreement (last revised in 2016) with the national union (UNTM, Union Nationale des Travailleurs du Mali), which applies to all workers hired through S.D.S. Under CCM’s contract with S.D.S., S.D.S. provides term contracts (CDD, Contrat à Durée Déterminée) and daily contracts of which 66 are term and 3 are currently on a 3-months trial period before being offered a term contract, and 47 are daily. Daily workers are hired on an “as needed basis” (for example, assistant operators, security, and EHS) and may be converted into term contracts with S.D.S. depending on need. S.D.S. makes all the necessary deductions from worker salaries for the national pension (ITS, Impôt et Traitement sur Salaire), social security (INPS, Institut National de Prévoyance Sociale), and medical insurance (AMO, Assurance Medicale Obligtoire).
CCM has accumulated arrears for payment of salaries and social security contributions to direct workers and contracted workers due to financial difficulties. During this period, CCM management supported workers through paying part of their salaries, providing food, and financial support during family emergencies. As per ESAP action #7 CCM will pay all workers and contractors (with the exception of top CCM management) all outstanding amounts. In addition, as per ESAP action #7, CCM will enter into an agreement with the Government of Mali to contribute the pending social security payments and compensate workers and contractors for social security support that they were entitled to.
At the time of hiring, CCM and S.D.S. ask workers about their payment expectations and adjust this in accordance with their capabilities and based on the salary scale (dated 2009) stated in the collective bargaining agreement.
Working hours differ by function. The kiln is operated in 3 rotating shifts and is operational 24 hours a day, 7 days a week. Shift work averages 35 hours a week; workers are not required to work overtime and no premium is paid for that part of the shift, which coincides with the night time as allowed under the national labor code. Shifts rotate through daytime and nighttime shifts but there is no extra compensation for doing so, which is consistent with the national labor code. The quarry operates 5 days per week during daytime hours only, with shifts working a total of 40 hours per week in compliance with the national labor code. All workers get a 2-hour break over lunchtime.
Every year, a representative from the Mali Labor inspectorate comes to inspect the plant (last date of visit is June 2019) to assess aspects related to worker accidents and safe working conditions. The inspectorate does not provide CCM with a report and CCM reported that to date, the company has not received any negative findings. Transport is provided to all workers between the plant and the surrounding villages, which benefits about 100 workers each day. There is an on-site canteen at the plant, which is accessible to all workers and provides free meals (except to daily workers who follow a different schedule than other plant workers); however, most workers prefer to bring their own lunch or go back to their village, which is close by. Worker facilities at the plant entail basic changing rooms with lockers and showers, where they are provided with the necessary protective equipment and blocks of toilets and showers.
Workers’ Organizations
Workers select 7 representative delegates (only among S.D.S. workers, representing different departments) and decide every year if elections are needed to change the delegates. Daily workers are also represented by the elected delegates. Delegates participate in discussions regarding primarily the dates of salary payments and in the context of the arrears, the arrangements that CCM made to pay for the meals of impacted workers. Each delegate is responsible for sharing information with workers about the outcomes of discussions. Currently, none of the S.D.S. workers are members of a union (UNTM, Union Nationale des Travailleurs du Mali) but they are free to join the union if they so wish.
Grievance Mechanism
CCM does not have a formal written process to resolve workers’ grievances. In practice, a worker submits a grievance to the HR representative at the plant. A worker can also submit a grievance directly to CCM plant management, either orally or written on a designated grievance card, which is available at the office. Both the HR representative on-site as well as the HR manager in Bamako are notified of all grievances, which are discussed with the S.D.S. representative in Selinkenyi; if the worker (or the grievance) entails a worker contracted through S.D.S., the S.D.S. representative will need to follow up on the grievance. At the time of recruitment, all workers (both CCM and S.D.S.) are provided with the phone number of the HR manager and HR representative in case they wish to voice a complaint directly, which would be handle in confidence. Neither CCM nor S.D.S. currently keep a written register of complaints and how these were handled. CCM will need to design and implement a grievance mechanism accessible to all workers regardless of their types of contracts to ensure that a formal grievance process is followed as per ESAP action #8. This will need to include i) procedures for documenting, managing, and monitoring their resolution; ii) involvement at appropriate level of management (including designated staff and accountability); iii) clear and timely management of grievances; iv) allow for anonymous complaints including sexual harassment to be raised in confidentiality and without fear of retribution; and v) inform access to other judicial and regulatory mechanisms available under the Mali law for workers. The mechanism shall be accessible by all workers, including daily workers. CCM shall inform all workers about the objectives and procedures of the workers’ grievance mechanism as well as inform all workers about the grievance mechanism and how it operates. CCM will need to keep a written register of all grievances and how these have been resolved.
Non-discrimination and Equal Opportunity
CCM has a policy for equal employment opportunity and non-discrimination. The recruitment of unskilled workers from local villages is prioritized before advertising positions further away, in the town of Kayes. Currently, a total of 63 workers come from the 3 surrounding villages. In terms of the recruitment of women, the company has tried to recruit women in the past but given the regional context, their husbands opposed to this practice and the women had to quit. Nonetheless, the company is open to hiring women who are interested in doing the type of work being offered at the plant and the quarry, though given the physical nature of the tasks involved, women are typically not interested.
Occupational Health and Safety
The EHS coordinator is responsible for oversight of workers’ health and safety at CCM with the assistance of 3 other staff (daily workers). There is an EHS committee on site, which is made up of 10 members and meets on a regular basis to implement activities to reduce risks in the workplace and analyze accident reports; however, there is no procedure that describes the function of this committee. The company does not currently have an up-to-date occupational health and safety (OHS) policy and there is no systematic process for analyzing OHS risks to workers across CCM operations.
There is a procedure for managing the issuance and use of Personal Protective Equipment (PPE) and a different procedure describes which PPE needs to be worn in different areas of operation as a function of the risk. The kiln manufacturer has provided a safety manual including general safety rules and a general risk analysis, but this is in English and there is no indication that this has been incorporated into a CCM EHS procedure. The area near the kiln is equipped with an eye-wash and shower station in case a worker comes into contact with live lime. However, there are no work instructions by function describing the risks, preventive measures, and what to do in case of an accident.
CCM has a procedure for providing training on a variety of EHS topics such as awareness raising on HIV/AIDS, malaria, bush fires as well as environmental issues such as waste management, air emissions, community relations, and accidents or any other topics that are selected on a monthly basis (for example, the need for taking regular breaks and hydrating during the hottest months). However, the company was not able to share a comprehensive annual training plan designed to address the risks associated with its operations nor provide an indication on the number of trainings and attendees that had been provided on various topics.
As per ESAP action #9, CCM shall undertake a job risk analysis across all company operations, develop the necessary procedures reflecting the OHS measures in place, including implementation of a training plan.
There is no procedure that outlines the steps to follow in case of an accident or injury; however, there is a comprehensive template to use for documenting the occurrence of an injury including identification of root causes and corrective actions; and all accidents are tracked in a log book. Since 2016, CCM has experienced 8 work-related accidents; in 2019, there were 2 accidents with lost time (7 days total) and 5 near misses.
First Aid kits are available in key locations and the EHS coordinator has been trained on First Aid. First Aid training was provided internally but there is no record to document this. Currently, there is no on-site infirmary but CCM is in the process of setting up an infirmary, which should be completed in 1-2 months. The company has already reached out to a female nurse who lives in a village nearby; she is expected to be on site 6 days a week. The company has a contract with a clinic in Selinkenyi to which CCM transports the injured or ill person in the event of an accident. All workers (both CCM and S.D.S. including daily workers) are eligible to receive health care through this clinic for work-related accidents. The company sometimes also pays for health care provided to family members of workers. CCM maintains a register of all medical issues treated (malaria, diarrhea, cuts, and accidents) and every worker undergoes a medical visit before starting work at CCM. Furthermore, as required by the national social security (INPS, Institut National de Prevoyance Sociale), workers are required to undergo a medical visit (pulmonary exam) on an annual basis but this was not done in 2019 due to budget constraints.