PAL and NAL have a total workforce of approximately 5000 workers including ~1000 trainees and apprentices (workers who are in their probation period of six months). About 60% of the workforce is women engaged in variety of production activities. About 500 contract workers are employed at these facilities, whose number varies seasonally. PABL-Rajshahi and PABL-Natore are expected to employ 720 and 1400 people during operation, respectively. During construction, PABL will engage 300 workers hired through contractors.
Human Resource Policy, Working Conditions and Terms of Employment: PRAN has HR policies which have been documented in a HR handbook. The handbook includes specific policies on non-discrimination, freedom of association, harassment and abuse, prevention of child labor and forced labor and a worker grievance mechanism. The handbook also includes OHS guidelines on first-aid, emergency response, usage of personal protective equipment (PPE) and cleanliness. The HR department at each facility is responsible for implementing the HR policy.
Terms of employment, such as wages, working hours, overtime, social security, medical insurance, pension and other benefits were noted to be in line with the country legal and PS2 requirements. These are described in detail in all workers’ contracts and provided to workers at hiring stage. HR policy and procedures are communicated to all workers during induction and through their appointment letters. However, it was noted that the HR handbook is not being regularly distributed and therefore, as set forth in the ESAP(#4), PAL/NAL will distribute handbooks to all workers and ensure its continual distribution at the time hiring. Similar handbooks shall be prepared and distributed at the new facilities.
Freedom of association and Grievance mechanism: A documented policy on freedom of association has been included in the HR handbook and it does not restrict workers to organize or bargain collectively. Currently, the company does not have a union at any of its facilities. Worker committees have been formed at PAL and NAL facilities that have equal representation of nominated workers and management and are tasked to discuss and resolve workplace issues.
The company has a documented grievance mechanism that utilizes multiple forums to receive grievances based on the type of grievance including suggestion and complaint boxes through which workers can submit grievances anonymously. The grievance mechanism includes clear procedures to receive, register, and address grievances. Written grievances are reviewed by Welfare department and escalated in case resolution is not achieved at the level of HR. The mechanism is extensively communicated throughout the company through induction and displays. Necessary actions are taken to address gaps within reasonable timelines
PAL and NAL have an anti-harassment policy (including sexual harassment) and have conducted training programs for all workers on this policy. However, the policy does not clearly specify the methods of investigation and resolution of such complaints. As set forth in the ESAP(#4), the company will strengthen the policy implementation by specifying clear procedures of investigation and resolution of such complaints including specific provisions of anonymity for the complainant/victim and preventing any retribution against them. Adequate resources will be assigned to manage these type of cases.
Non-discrimination: The company is an equal opportunity employer and has a specific policy on non-discrimination included in the handbook.
Prevention of child and forced labor: The company has a specific policy on prevention of child and forced labor. Age proofs are collected for employees and contract workers. No instances of child labor or forced labor were reported by the facilities during the recent as well as previous supervision visits.
Occupational, health and safety: PAL and NAL have completed an OHS risk assessment for their operations in accordance with OHSAS requirements. The company has rolled out OHS programs including work permit system, lock-out-tag-out and accident/incident investigations. The company has safety committees comprised of both worker and management representatives, which meet on a regularly basis to develop and implement OHS corrective action plans. Personal Protective Equipment (PPE) was deployed at locations visited and equipment noted to be adequate to the risk. In terms of housekeeping, work areas are clearly demarcated and safety signage displayed throughout the plants. All accidents and incidents are investigated to identify root causes and define corrective and preventive actions.
The EHSMA has identified improvement areas with regards to OHS risk assessment, machine guarding and few other OHS areas at specific locations. Corrective actions to address these gaps will be implemented as described in the ESAP (ESAP#1) and included in the finalized corporate E&S framework.
Third party: PRAN has several contractors providing services for its operations. All companies are legitimate enterprises and as part of the contracts, PRAN includes EHS requirements, including compliance with national legislation. Workers engaged by third parties have service contracts with a duration ranging from daily to yearly. Their terms of employment are aligned with this PS and compliance is actively monitored on site. PAL and NAL HR department ensure payment of wages in presence of an HR representative. HR department representatives review required documentation to ensure that third-party workers are provided all legal benefits. As part of its management system, facility level EHS coordinators monitor the EHS performance of its third-party workers. However, the EHSMA suggested specific improvements in communication of EHS requirements to contract workers, which will be implemented as part of the CAP (under ESAP#1) and included in the finalized corporate E&S framework.
The construction of the proposed new facilities and any ongoing expansion at PAL and NAL is undertaken by Property Developments Limited (PDL), a group company. PDL has a documented safety manual which is being updated to integrate IFC PSs and WBG EHS Guidelines requirements. As set forth in the ESAP(#5), PAL/NAL and PABL will ensure that the manual is revised to include:
(i) clear EHS and working conditions requirements (in line with IFC PSs and legal requirements) to be implemented at the site;
(ii) clear roles and responsibilities of company and contractors’ personnel for implementation and monitoring on-site aligned with the EMP of the new facilities;
(iii) consequences of non-compliance for the contractors and their method of implementation;
(iv) requirements on labor law compliance including prevention of child labor;
(v) labor camp guidelines in line with the IFC guidance note on workers’ accommodation;
(vi) construction management practices to minimize the impact on neighboring communities; and
(vii) specific processes on dust control and waste management.
(viii) Grievance mechanism?
PABL/PAL/NAL will ensure implementation of the manual on-site through PDL.
During the site visit, 30-40 construction workers were noted to be working at the PABL-Rajshahi which are expected to increase to 100-120 at the peak of construction. Basic PPE usage (shoes, helmets) at the construction areas was noted to be adequate. Also, a safety induction is conducted for all construction workers.
Workers’ Accommodation: The workers accommodation (for construction workers as well as security guards) was noted to have improved, with reasonable size of rooms, basic sanitation facilities, fire extinguishers, drinking water, and access to other basic services.
Supply Chain for Agribusiness Operations: The key agricultural commodities purchased by PRAN include mangoes, tomatoes, garlic, peppers, turmeric, peanut and moong beans. The company deals with about 15000 contract farmers through about 150 lead farmers, who sign agreements with PRAN and act as aggregators. Purchases through lead farmers amount to approximately 30% of commodity purchases. In addition, PRAN procures 70% these commodities through traders/dealers who in turn have links with 55000 farmers.
As required under the ESAP of previous investment, PRAN’s sourcing team has completed a supply chain risk assessment with respect to IFC PSs requirement i.e. no child labor, no forced labor, no significant safety hazards and no conversion of natural habitat for plantation. As per the desktop assessment, no major risks have been identified except use of PPE in pesticides application, storage and management.
The company has a supplier code of conduct, which describes the specific EHS requirements suppliers need to meet. Currently, requirements include, no child labor, no forced labor, no significant safety hazard, and no conversion of natural or critical habitat. This code of conduct is being included into the purchasing documentation. The sourcing team has an outreach plan which includes visits to lead farmers at various stages (e.g. field preparation, fertilizer application, harvesting) to review compliance against abovementioned requirements. The overall action plan also includes communication of EHS requirements and training to farmers.
PRAN will strengthen its supply chain management and develop good agricultural practices standards for their contract farmers. The standards developed will also include the above-mentioned requirements of IFC PSs for supply chain.