Human Resources Policy and Procedures
IEFCL has a Human Resources & Industrial Relations (HR & IR) department responsible for the overall management of human resources. The HR manager reports directly to the CEO of IEFCL. The Company has a HR policy and procedures and an Employee Handbook that sets out the terms and conditions at IEFCL and commits to meeting national labor law requirements. There is also a Code of Conduct that sets out in more detail, specific policies and requirements, including the Human Resources Policy and commitments and requirements around processes and behaviors including discrimination, harassment and inappropriate physical conduct. All direct employees receive a copy of the Employee Handbook and the Code of Conduct, and a signed letter of employment when they join the company. The employee handbook is not applicable to contractors, who are subject to their direct employers’ terms and conditions.
Workers are grouped into three types: Management, Senior Staff and Junior Staff (Junior Staff includes Artisan Grade). All employees are paid above the minimum wage as stipulated in the National Minimum Wages (Amended) Act, 2011. IEFCL regularly benchmarks the salaries and allowances with Fertilizer Industry in Port Harcourt as well as NPK Blending plants in Nigeria. According to these benchmarking studies, salaries and allowances in IEFCL are at par with the prevailing salaries and allowances in the fertilizer industry. In addition, the company has implemented revisions in salaries and allowances. The company also provides free canteen facilities and transport for all employees. The company will continue to engage with employees on these issues (see Action No. 5)
IEFCL employs expatriates and Nigerians to manage the operations and maintenance of the plant. All expatriates have core domain experience and expertise, whereas most of the Nigerian employees are recent graduates. In order to meet its operational needs, IEFCL is required to attract experienced personnel with significant specialized experience in the fertilizer industry and expertise in specific technologies. Given the limited fertilizer industry in Nigeria, IEFCL therefore needs to attract this expertise from outside of Nigeria. The requirement for these expats to be based in a foreign country (with a high perception of security risk), the short-term nature of their contracts and the fact that they are required to train the Nigerian employees means that more attractive packages are required.
The existing policies, procedures and approaches to employment as described above will be applied to the approx. 200 employees to be hired for Line II during operation, with amendments/ references as appropriate based on the new Collective Bargaining Agreement (CBA), described below, once it is in place.
Worker Conditions and Terms of Employment
For Line 1, IEFCL currently employs 218 workers, 168 (77%) of whom are from the Niger Delta area and of these, 38 (17%) are ‘Indigenes’ of the 6 host communities. IEFCL has 2 women direct workers and 23 in shared services. In addition to the directly employed staff, there are about 350 contracted workers who provide services such as catering, cleaning, security, amongst others. This consists of 33 female staff. The rather low number of women in the workforce can be attributed to the limited availability of skilled females in technical functions in Port Harcourt. IEFCL has instituted a scholarship program for undergraduate students where seats are reserved for women candidates to encourage female recruitment and their career development. IEFCL has also committed to target females in the graduate training program during the next recruitment drive. IEFCL will develop a Local Hiring and Development Plan for the operation phase including measures to i) to encourage female recruits to the company (See Action 7 of the ESAP) and prepare a development plan for employees.
Once operational, Line II will require approximately 200 employees, of which about 50 will be specifically skilled expatriates. The manpower required during the commissioning phase is estimated at approximately 120.
In March 2018 IFC commissioned an independent labor assessment of the terms and working conditions at the company. The results of the assessment determined that IEFCL operates in compliance with national labor law and in the most part, with the requirements of PS2. The assessment also provided recommendations in relation to ongoing worker communications and engagement such that this feeds into an improved long-term worker-management relationship as outlined in Actions No. 5 – 12 of the ESAP.
Worker’s Organizations and Collective Bargaining
The company respects the principle of freedom of association and collective bargaining which is enshrined under Section VII of Employee Handbook. The company is also committed to recognizing Unions / Associations in accordance with the Trade Unions Act, and implements requirements in this regard.
this is not referenced in the HR Policy or Code of Conduct. The company will include provisions for workers right of association and CBA in the HR Policy and procedures (see Action 4 of the ESAP).
During the construction of Line 1, the workers were unionized in accordance with the relevant industry trade lines, and the EPC contractor had a successful CBA with this union. During construction of Line II, the same arrangements are expected to be in place to represent the workers and for negotiation of a new CBA with the contractor. This will be in effect for the duration of the construction contract.
A CBA for IECL employees is not yet in place due to a dispute between two Unions over the right of unionization of workers at IEFCL. This dispute has been referred to the National Industrial Court and the Federal Ministry of Labor for determination of the rightful Union for worker representation. The Federal Ministry of Labor and Employment, together with representatives of the contending unions, completed an inspection of economic activities of IEFCL for such determination in line with the Jurisdictional scope defined under the Trade Unions Act of Nigeria. The outcome is still pending. At the same time, the hearing at the National Industrial Court was completed on March 12th, 2018, and as per the rule of court proceedings, judgment is expected within 3 months.
Within the context of this dispute, in July 2017 IEFCL workers decided to strike due to grievances associated with their compensation packages. When this came to the notice of IEFCL management, the workers were invited for a meeting to discuss the demands but due to the unionization dispute, this could not be organized. Before the discussion of these demand, a work stoppage incident occurred which resulted in forced shutdown of the plant. After a prolonged shutdown and occupation of the urea bagging, the police and the army contingent based in the industrial compound intervened to clear the premises. The matter was referred to Rivers State Government who advised all parties to return to work and maintain peace. Thereafter, employees returned to work and normal operations resumed.
After this incident, IEFCL implemented an improvement in salaries and benefits in addition to annual increments, with effect from August 1st, 2017. In addition, HR initiated an engagement program with the workers to better learn about workers grievance and the underlying reasons for the protest. As part of its employee engagement, the company has addressed, logged and resolved many of the grievances, which included issues related to training and probation periods and extensions, remuneration, working hours, welfare conditions, infrastructure, amongst others which have been well received by the workers.
For those issues where a negotiated agreement was required with a representative body, the company explained to workers about their need to wait until a union is legalized or workers are organized to negotiate on behalf of their colleagues. According to workers consulted by IFC, they accepted that this was the reality but they expressed concern over the prolonged union stalemate.
Currently, the Line 1 operation workers have begun organizing themselves into a representative body for which IEFCL anticipates and looks forward to having a productive dialogue, further addressing pending grievances, and agreeing to a CBA as soon as possible. In the meantime, the IEFCL Senior Staff have since formalized a unionization agreement with the Chemical and Non-Metallics Union, CANMPSSAN, with a view to starting the process of a CBA with IEFCL management.
Non-Discrimination and Equal Opportunity
IEFCL commits to a policy of mutual respect and non-discrimination as contained in their Code of Conduct and Human Resources policy. The minimum age for employment in Nigeria is 18 years, and the Company complies with national law in this respect. The contracted personnel will also be required to be older than 18 years. Furthermore, in compliance with the local requirements as well as IFC PS 2 there is no forced labor in either its own or contracted operations. IEFCL will conduct periodic monitoring to ensure contractors compliance with these aspects.
As per the Memorandum of Understanding (MoU) with the host communities, (effective for 3 years from April 2016 to March 2019), IEFCL was required to employ a certain percentage of staff from the host communities (specified as ‘indigenes’), including: not less than 10% of management staff; 20% of senior staff and 60% of Junior non-technical staff. To ensure qualified personnel, IEFCL recruits fresh graduates/diploma holders from local universities and technical institutes and trains them (12 to 18 months) prior to fully absorbing them into the workforce. IEFCL selects these candidates based on their performance in their learning institutions. As currently the presence of female employees in IEFCL is very low, IEFCL will establish a program to introduce proactive measures to encourage female employees in the workforce as well as review its HR policies and procedures to ensure gender neutral conditions. Resulting actions will be included in a local hiring management plan that formalizes the commitments as made in the MoU and ensures non-discrimination in recruitment, hiring and career path development while actively encouraging female recruits to join the organization for the construction phase (See Action No. 6 of the ESAP) as well as the operation phase (See Action No. 7 of the ESAP.)
Grievance Mechanism
As part of Line I, IEFCL developed a workers’ grievance mechanism as part of the Code of Conduct. The workers have used this and have periodically raised grievances. In response to the July 2017 protest, the company enhanced the mechanism by appointing the HR team and respective HODs to proactively consult with aggrieved workers and report the findings to management, with targets for resolution and feedback to workers. IEFCL management has also recently placed complaint / suggestion boxes in a strategic location for workers to anonymously provide suggestions and grievances to management at any time. This has been announced to workers and they have been invited to submit suggestions and grievances at their will. The company will formalize, and enhance as needed, this grievance mechanism by way of a documented procedure to ensure that it meets the requirements of PS2, such as allowing for confidentiality in the process, to ensure that roles and responsibilities are assigned to specific grievances and that there are target timelines attached to grievances, as appropriate (See Action No. 8 of the ESAP.) This mechanism will also have the necessary resources to address sexual harassment complaints.
Management of Contractors
For Line 2, IEFCL will use the same two companies, with demonstrated international experience in the design and construction of similar projects, used for the construction of Line 1. Whereas for Line 1, the contract structure had joint & several responsibilities between the EP & C contractors, for Line 2, the project will have the same two companies but one as EP contractor and the second one as construction contractor.
The workforce during construction of Line 2 will reach a peak of around 4,500 personnel, who will be hired through Construction contractor. The company is committed to source most of construction workers from the surrounding areas as per the targets established in the MoU with the Host Communities (see description of MoU under PS4). During the construction of Line 1, IEFCL locally sourced 93% low-skilled workers; 33% semi-skilled workers and 26% skilled workers, which were higher than the targets set in the MoU. As per the MoU, IEFCL allocates a certain number of positions to each host community as well as to the representative youth groups to ensure sourcing from each of the communities. Each of the communities then puts forward potential CVs (more than the allocated number) and the construction contractor/ IEFCL HR (for construction and operation respectively) selects the most appropriately skilled candidates from each group. Employment during construction will be the responsibility of the construction contractors.
As specified earlier, IEFCL will require EP&C contractors to develop E&S plans and provide adequate organizational structure comprised of qualified labor, EHS, and community engagement professionals on-site throughout the construction phase; as well as develop a Demobilization Plan (see Action No. 9.). In addition, they will be required to meet national labor legislation, IEFCL’s Human Resources Policies and Procedures, the conditions of the MoU with Host Communities and the relevant requirements of IFC Performance Standard 2. IEFCL will include these provisions in their contracts and will monitor the implementation of these requirements on an ongoing basis.
As described above, terms and conditions negotiated through the representative unions and associations and all other labor requirements will be included in the construction contractors’ contractual clauses, which will include among other aspects, the need for clarity around the end of service benefits due at the end of contract terms. IEFCL will monitor the performance of the EP&C contractors to ensure that labor and E&S conditions follow the contractual requirements and the Performance Standards (see Action No. 10 of the ESAP.). Monitoring will include regular audits, review of the EP&C contractors’ internal monitoring reports and documentation as well as review of grievances logged by the contractors and subcontractors’ employees.
Workers Accommodation
Currently, accommodation for the expatriate staff at IEFCL Line I is provided in apartment blocks on site premises, while the local staff reside in the surrounding areas and are provided with housing allowances (increased by an average of 46% between 2016 and 2017). The same arrangements are anticipated for the operation phase of Line II, with further accommodations being built on site to accommodate the additional expatriate staff.
During construction of Line II, workers will be recruited from the immediate surrounding areas and Port Harcourt. These employees already reside in the areas and the majority were employed for Line I construction. The construction contractor will pay housing allowances for them to reside within the communities. According to the ESIA, the contractor may also construct temporary accommodation for workers should the need arise. As such, IEFCL, in close coordination with the construction contractor, will develop and implement the construction phase worker’s accommodation management plan in accordance to IFC PS2 requirements (see Action No. 11 of the ESAP) and monitor the implementation of this plan to ensure that potential impacts are mitigated.
Occupational Health and Safety (H&S)
IEFCL’s design philosophy is to provide sufficient process safeguards to protect personnel, equipment and the surrounding communities. These include, but are not limited to, identifying potential SIFs (Safety Instrumented Functions) that will be required to function at SIL (Safety Integrity Level) for hazard mitigation, assigning SIL for designated SIFs based on risk analysis, SIL verification, elevated flare, installation of emergency isolation valves as per design codes, de-pressurization facilities, hazardous emission detectors, protective instrumentation and controls with sufficient redundancy, emergency shutdown instrumentation, emergency alarms and installation of fire protection systems as per design codes. The plant is being designed following international safety specifications (i.e., layout, spacing, storage tanks placement, etc. as per best international practices.)
As currently done for Line 1, the key H&S activities to be conducted for Line 2, include (a) a comprehensive safety audit of all its valves, flanges, traps, pumps, etc., (b) job safety analysis, (c) regular safety trainings and (d) emergency drills, among others. IEFCL anticipates having all H&S programs and activities in place prior to commencement of construction and operation phases. In addition, IEFCL will provide and strongly encourage the use of PPEs and control and reduce the exposure of the employees to harmful vapors such as CO, VOC, dust, etc. It will ensure that all safety precautions are taken in the storage tanks areas. For the operation phase of Line 2, the company will develop the H&S procedures as indicated in Action No. 12 of the ESAP. Even though, the company has begun identifying general H&S impacts in the workplace for the operation phase, it will review the job safety analysis already in place for Line 1 to confirm that the measures proposed will ensure compliance with workplace conditions for Line 2.
IEFCL has an on-site medical centre equipped to deal with any medical emergency. The centre has three resident doctors, nurses and paramedics. It also has two ambulances. If necessary, medical cases may be transferred to government or private hospitals in Port Harcourt. Prior to being appointed, all candidates are subject to a full medical examination and undergo annual medical examinations. In addition, there are specific health surveillance programs focused on workers involved in tasks such as radiation. IEFCL conducts monthly noise and radiation exposure surveys at predefined points through the site, and of volatile organic compounds. IEFCL also has an alcohol and drugs policy and provides voluntary testing for HIV/AIDS and free anti-retroviral to workers and contractors.