The HR function is structured at two levels: Corporate level at Pune headed by President HR and dedicated HR team headed by assistant vice president (AVP)/ general manager (GM)/ Head HR at each plant. The corporate HR team at Pune has dedicated verticals for different functions such as organizational development, talent acquisition, operations, industrial relations, change management, HR processes, etc.
As of December 2018, STL has a staff strength of 1133 (including management & non-management staff), in addition to about 580 contract workers (including contract workers/ loaders on daily wage, and third-party employees). Across all the categories, both at STL as well as Deepak group level, the percentage of women staff/workers remains between 2-3 percent. Approximately 75 new employees and contractors will be hired for IPA II and other expansion projects.
Human Resources Policies and Procedures
Deepak’s HR policy is applicable to all units and STL being 100 percent subsidiary of DFPCL follows the same corporate HR policies and procedures. The same policy will apply to the proposed project once it becomes operational. The HR policies and procedures are consistent with the requirements of Indian labor laws and the requirements of IFC PS2.
HR Policies and procedures are maintained on an internal portal named “I manage” which is accessible to all the employees. The HR processes include the job description for the various positions including purpose and roles and responsibilities of the job, organization structure, outcomes/value addition, financials & work relations. The leave policy captures annual leave (includes privilege leave, sick leave & casual Leave). The company has a 100 days onboarding program to ensure that the policies and processes are well communicated to the employees.
Working Conditions and Term of Employment
The working condition of the all the employees in the management cadre of Deepak staffs are guided by the HR policies. The joining letter for the management staff captures employee grade, various allowances, medical benefits, leave, provident fund (PF), and such other benefits, increments, retirement age, 6-month probation period, as well as house rent allowance (HRA), choice pay, performance award, medical expense reimbursement, mobile phone reimbursement, provident fund and gratuity, superannuation (wherever applicable), leave etc. The workmen (non-management staffs) are guided by the standing orders as per the industrial employment standing orders act, 1946; as well as governed by the applicable union agreement for the workmen. The same policies will be extended to the facilities being developed under the project.
Workers Engaged by Third Parties
The contract workers are guided by the service contract agreement signed by the company with the various contractors hired by the respective units. The HR department at respective plants have detailed checklist to ensure local labor law requirements are complied by the contractors. As indicated in ESAP 4, Deepak will, as a part of the EPC and operations and maintenance (O&M) contracts for the proposed project, require the respective contractors to: identify all compliance requirements under the national labor and employment laws and PS2 covering its employees and sub contractors’ workers including on terms of employment, minimum age, non-discrimination and equal opportunity, freedom of association, worker accommodation and occupational health and safety; put in place a grievance mechanism for the EPC contractor’s employees and sub contractors’ workers; and implement procedures to demonstrate compliance with the national laws and Deepak’s labor standards.
Overtime Hours:
Currently, the company practices paying of overtime at double the normal wages as stipulated under local regulatory requirements. Going forward, the company will document its overtime policy, for workmen or contract workers working at various units of Deepak consistent with the applicable regulatory requirements and shall provide the information to the employees and workers as per IFC PS2 requirements.
Labour Accommodation:
The company has provided staff quarters to workmen in Taloja (especially in the early years where no nearby residential areas were available near to industrial area); however, this facility is not much in demand and both staff and workmen prefer to arrange their own accommodation. No accommodation facility is provided to the contract workers during operations stage.
Workers’ Organization
There is no restriction on freedom of association at Deepak and recognized worker unions are active at different operational units of Deepak for its regular as well as contracted workforce.
Non-discrimination and Equal Opportunity
Deepak has a policy of equal opportunity and diversity at workplace. The policy mentions that Deepak is committed to the principle of equal employment opportunity for all employees without any discrimination on the grounds of age, color, disability, marital status, nationality, social or ethnic origin, race, religion or belief, HIV status, gender, sexual orientation. The Company strives to maintain a work environment that is free from any harassment based on above considerations. This equal opportunity policy is subject to applicable regulations, qualifications and merit of the individual.
Grievance Mechanism
The company has put in place a procedure for handling grievances from its employees. The grievances are handled by unit committee (unit HR and unit Head), sector committee (sector HR Head and Sector Head) and central committee (President HR and Executive Director). The grievances are to be resolved within 5 working days by each committee with provision for automatic escalation to next level committee, if not resolved within 5 working days. The mechanism provides for anonymity to be maintained depending on the nature of the grievance. Employees are expected to register his / her grievance through online system or through the grievance redressal form to be routed through Manager. The company has a policy to prevent sexual harassment at work place and has put in place the Internal Complaints Committee (ICC) in line with The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act 2013; the company as indicated in ESAP 3, will form these committees at unit level. As indicated in ESAP 3, i) the company will update grievance handling procedure (covering contract workers as well) in accordance with the requirements of this performance standard, The grievance redressal mechanism will also have a provision for tracking of the grievances and reporting back to the senior management on the status of grievances addressed/ pending or could not be addressed; and ii) gradually constitute ICC at various units (already existing at corporate level).
Protecting the Work Force
The company has a policy on prohibition of child labor and forced labor at work. The policy prohibits employing any individual who have not completed 18 years of age and also prohibits the use of forced labor and no employee is made to work against his/her will. No child labor was reported during site visit to Taloja operational facility.
Occupational Health and Safety
All major manufacturing units at Deepak are certified by OHSAS 18001. There are routine OHS training, including new employee training and annual refreshers. Job hazard analysis (JHA) is conducted and updated for each operation position. Based on JHA, OHS operation procedures are developed and proper personal protection equipment (PPE) is provided. The OHS procedures (e.g. PPE usage) are enforced strictly. The OHS management is also implemented through a set of safety tools and methods, including periodic inspections, walk through/observation, peer-to-peer behavior check, etc. Deepak has key performance indicators targets (e.g., total recordable incidents, work permit review, etc.) for OHS performance. Contractors working at Deepak sites are subjected to the same company OHS rules. The total recordable incident rates (TRI) for employees and contractors are lower than the industry averages.
Deepak has a comprehensive set of workplace air quality and noise level monitoring, which include dust, ammonia, NOx etc., for all important operation positions. The monitoring data shows that the company is compliant with local regulatory requirements and good international industry practices.
The main Taloja site is crowded and OHS management is difficult for maintenance and renovation/expansion constructions. As indicated in the ESAP 5, Deepak will develop an enhanced contractor OHS management plan to prevent serious OHS accidents during the IPA II and other expansion/new project constructions. The plan should include major components of construction OHS management, including, but not limited to, reasonability, prevention, monitoring, reporting, mitigation, medical services, ER etc.
Supply Chain
The raw materials are mainly from other large chemical companies. Child labor or forced labor are unlikely.