Working Conditions and Management of Worker Relationship: As of February 2019, Apetit employed 104 staff workers at the processing plant and slaughterhouse. All staff are full time and have employment contracts. None are employed by third party agencies. The turnover rate is approximately 3% which is considered low. During the summer season temporary staff are employed to work on crop harvesting and the number of employees may increase by 10%. They are provided temporary work contracts for the length of time they are employed. Contractors are also hired for construction work and contracts are awarded based on the most suitable bid.
Human Resource Policies and Procedures: Protection of the workforce in Kosovo is specified in the national Labor Law which specifies core rights and responsibilities of an employer and employees, prohibits discrimination in employment based on gender, race, age, ethnicity, religion or nationality, and describes basic terms of employment including minimum age (18 for full-time work). Apetit does not have its own human resources policy or manual, however, relevant aspects of the employment law of Kosovo are included in the employees’ contract. The contracts will be reviewed to ensure they are in line with PS 2 as stated in the ESAP item #9. As stated in the ESAP (item #10), a policy and manual will be developed and implemented.
Working Conditions and Terms of Employment: These are explained fully in the employment contract. All workers are provided with the code of business conduct and also employment specific information that documents their rights, hours of work, benefits and other employment aspects in their contracts. New recruits enter on two months probationary periods at the farm. Salaries are competency based and above minimum wage for Kosovo. Apetit does not provide accommodation for its staff who mainly live in the surrounding villages. All workers undergo an annual medical visit and benefit from Apetit’s medical insurance policy, which covers 80% of the cost while the remaining 20% of costs are covered by a company fund. Apetit deducts from the salary the required contribution to the national insurance and pension fund for all employees and provides paid and maternity leave in accordance with national law. All workers are paid 5% above the national minimum wage and by law, everyone is paid a 13th-month of salary annually. Apetit employees work in different types of shifts depending on the business area in which they work (administration, sales, and production). Shifts vary depending on production needs and may range from 1, 8-hour shift per day to 2, 12-hour shifts per day. According to the internal code of conduct, any workday beyond 8 hours in duration is considered to be overtime. By law, there is no limit to the maximum number of overtime hours per week, but workers are required to have a day off after 6 consecutive days of work. Apetit provides an on-site cafeteria with a shaded seating area where workers can either eat the lunch they bring themselves or purchase food cooked on-site, which is subsidized by Apetit. There are on-site bathrooms with changing room and lockers, separated for men and women. Transport to and from the site is offered.
Workers Organizations: Apetit staff is not part of a worker’s organization however, there is no objection from management if workers wish to join one or form one or engage in collective bargaining. There are regular team meetings and management maintains an open-door policy to meet with workers.
Non-Discrimination and Equal Opportunity: Gender balance in the workforce is 41% women and 59% men. Woman are eligible to apply for all roles/tasks and Apetit operates on the policy of nondiscrimination and equal opportunities. The HR policy will include language on the client’s approach to sexual harassment in the workplace.
Grievance Mechanism: There is no formal Grievance Mechanism in place and staff will approach their supervisors if an issue arises. This is then dealt with by management. As stated in the ESAP (item #11), a formal Grievance Mechanism will be developed and implemented.
Protecting the Workforce: The minimum work age is eighteen. No child or forced labor is associated with Apetit operations.
Occupational Health and Safety: An Occupational Health and Safety (OHS) Policy has been developed and is included in all work contracts. It is also displayed throughout the processing plant. OHS roles and responsibilities are determined by either the processing director, or the operational director. No formalized OHS risk assessment nor procedures have been implemented. As per the ESAP (item #3), the OHS manager will undertake a job hazards analysis and develop relevant Occupational Health and Safety procedures to ensure all workers are aware of how to stay safe during operations, such as when working at heights, operating machinery or using agro-chemicals. Health and safety training is provided to employees and contractors upon induction and thereafter on a monthly/refresher basis. All employees are provided appropriate personal protective equipment (PPE) which is used consistently. The company tracks accidents and incidents. Apetit indicated that in 2018 there were four accidents related to meat preparation (minor cuts) which did not result in any lost time. Apetit does not have an on-site infirmary although there is a clinic within 20 minutes of the facility. There are a number of trained first aiders at the site and sufficient first aid kits are provided. A health center is located approximately 20 minutes from the farm in case of more serious injuries. Regular checks are conducted by the Ministry of Labor and have not resulted in any non-compliances.
The facility’s production activities include the processing of raw meat (either imported frozen or local raw) into a number of meat products including fresh meat cuts, sausages and a range of close to 30 meat deli products from meat cooked at the processing facility. Staff are involved in a variety of operations from handling raw meat to packaging the finished product. This includes working at heights, in cold storage (fridges and freezers), smoke houses, meat cutting room and packaging department. When the new feed lot and slaughter house are operational additional activities will include livestock rearing and cattle slaughtering.
Apetit Quality Management System manual includes limited reference to managing occupational health and safety of employees; the focus is primarily on hygiene (to mitigate potential quality risks in the finished product). The company has yet to conduct a comprehensive job risk analysis to identify types of hazards (for example, impacts of working in cold temperatures, working in the smoke house, cuts from preparing the meat products, etc.), likelihood of risk, and how to mitigate the risk by job function/position in order to implement the necessary safety measures (for example, changes to machinery, work place practices, posting of hazard signs, employee training on hazards, and use of personal protective equipment (PPE) such as gloves, face mask, and rubber boots). Some signage related to quality and food safety (such as use of required Personal Protective Equipment (PPE), hand washing, and prohibited behaviors) was noted around the facility. This is further supported by regular internal inspections to verify the cleanliness and good functioning of the work environment so that any potential risks related to the quality of the product as well as to workers can be addressed right away. Health and safety training are provided to employees and contractors upon induction and thereafter on a monthly/refresher basis. Appropriate PPE is provided and employees are not allowed to work if they do not use the PPE.
Per ESAP (action #12), Apetit will develop a comprehensive job risk analysis to identify types of work place hazards, likelihood of risk and severity of risk and how to mitigate the risk by job function/position in order to implement the necessary safety measures. Procedures will also need to reflect steps to follow in case of an accident or injury, including documenting the occurrence of the injury and corrective measures to prevent reoccurrence, and tracking accident and injury statistics.
The company established a committee for health and safety in October 2018, which consists of 5 members and meets on a regular basis (once a week for one hour). Members of the committee are in the early learning phase and require capacity building and training to become more effective in their role as per ESAP # 13. The committee is headed by a representative of the senior management of the company, who presents to the committee an annual health and safety plan for implementation. The roles and responsibilities of the committee are reflected in an internal code of conduct and include: i) preparing a health and safety plan; ii) coordinating all health and safety activities across company operations; iii) improving awareness and understanding of health and safety issues; iv) proper use of PPE; and v) preventing physical risks (for example due to slipping or heavy lifting), working at heights, and those due to chemical exposure.
Supply Chain
The Apetit supply chain is not considered to be at risk from child labor, forced labor or significant safety issues, given that the principal raw materials purchased are cattle sourced locally or imported raw meat. With regards to veterinary services provided by third parties, Apetit will ensure veterinarians are in compliance with the Performance Standards and in the future, EU requirements.
Workers engaged by Third Parties
When selecting third party suppliers and contractors such as to construct the slaughter house and the cattle farm, the company ensures they are committed to the labor laws and regulations and have management systems in place with respect to occupational health and safety and environmental protection. Apetit will establish policies and procedures for managing and monitoring the performance of such third-party employers in relation to the requirements the Performance Standards as stated in ESAP (action # 14).