Human Resources Policy and Management: Haid Intl currently employs a total of 839 workers in Vietnam, with 74% being male, and 26% being female. All employees are directly hired by the company and there are no contractors or temporary workers. Most of the workers are local Vietnamese, with the management team and some senior technical leaders being from Taiwan and mainland China. Indian operation currently has a total of 63 employees with11 hired recently and on their 3-month probation phase. With the planned expansion, Haid Intl expects to add 132 new hires in Vietnam and 144 in India.
In accordance with Vietnamese labor code
, Haid Intl entered a Collective Labor Agreement (CLA) signed by the CEO of the company (as the representative of the employer) and the union chairwoman (as the representative of the workers). The CLA, dated May 2015 and in both Vietnamese and Chinese, serves as the written Human Resources (HR) policy and contract between Haid Intl and its employees. IFC reviewed this document, and found it in compliance with Vietnamese Labor Law (i.e., Labor Code adopted by the National Assembly of Vietnam on June 23, 1994, and subsequently amended in 2002 and 2006), and largely consistent with the requirements of PS2. It covers the following: 1) working conditions and labor contract, including probation and termination of contract; 2) hours of work including overtime arrangements, leaves and absence from work; 3) wages, including minimum wage, subsidies, bonus and deductions; 4) social benefits and labor protection, including health insurance, unemployment insurance and pension; 5) disciplinary procedures; and 6) labor dispute settlement procedures. Where a specific issue is not explicitly mentioned in the CLA, it defers to the provisions of the Labor Law. These include aspects such as the minimum working age, non-discrimination/equal pay, and workers' rights to unionize, collectively bargain and to strike.
The review of HR policies for Indian operations found similar provisions in leaves, hours of work including overtime arrangement, terms of termination including severance pay, performance review, pension, and labor dispute resolution processes. However, these policies lack coherence and some of them lack clarity as well. Going forward, Haid Intl will be required to form a group HR policy stating its commitment to adherence to national labor laws where it operates and its commitment to IFC Performance Standards on Labor and Working Conditions. It will formalize its HR policies and management in India. This will be addressed in ESAP #5.
Haid Intl provides accommodation services for workers including cafeteria and dormitories at its operations in Vietnam. During the site visit the cafeteria was observed to be clean and in good order, and the dormitories met PS2 requirements (2-4 persons a room with separate bed, shared toilet and provisions of hot water, with air conditioning and fan, and areas to store personal belongings). There is also a medical clinic onsite staffed with a nurse.
Workers' organization:
Vietnamese labor law protects the rights of employees to establish a union affiliated with the Vietnam General Confederation of Labor (VGCL), and mandates contribution from the company to support the union operations within the enterprise. Haid Intl has a labor union with voluntary participation from the workers, and with 58% of the workers being union member. The union represents workers in wage and other labor negotiations, organizes cultural and enrichment activities, and is part of the labor dispute resolution process.
In India, the Trade Unions Act 1926 provides for formation and registration of trade unions. Workers have the right to form a union or refuse to be a member of any union. Currently there is no union in Haid's Indian operations.
Grievance mechanism:
The CLA doesn't have any provision on this, except that “In the case of a labor dispute, (Haid Intl) will follow the procedures as stipulated in Chapter 14 of the Labor Code”. During the site visit, IFC was informed that there is a suggestion box next to the security guard at the company entrance, and there has been no suggestion received via the suggestion box to date.
Going forward Haid Intl will be required to have a written procedure on an employee grievance mechanism and to communicate to all workers the existence of such a procedure. This will be addressed in ESAP #6.
Protecting the Work Force:
The minimum working age in Vietnam is 15, and 14 for India. Haid Intl does not hire anyone under 18.
Occupational Health and Safety (OHS):
The CLA recognizes that it's both the employer's and employees' responsibilities to follow the OHS procedures and to ensure the health and safety of workers. Haid Intl has standard operational procedures (SOPs) on OHS that are reviewed every three years. The procedures are based on an initial risk assessment and follow the hazard control hierarchy of elimination, substitution, engineering controls, administrative controls and personal protection equipment (PPE). Workers must go through pre-job training within the first 1 to 3 months and pass a vocational test before they can sign a formal labor contract with Haid Intl. Workers operating special machinery must possess appropriate job certificates and the company pays for them to attend annual refresher training. During the site visit it was observed that the safety procedures, instructions and signs were properly posted around the mill, the floors were kept clean and without obstruction, and no visible dust accumulation in the work area.
The company has a fire prevention committee and organizes fire drills once a year in collaboration with the local fire brigade. Fire extinguishers, sprinklers and fire detectors are properly located and regularly inspected with inspection records readily available.
IFC reviewed the incident/accident records of Long An feed mill. Overall the lost time injury frequency rate is within industry average. In 2016 one workplace accident was reported in which one worker lost a finger because of not following safety procedures. Although an investigation was performed, corrective measures implemented only included posting safety instructions on the wall. The accident record only showed the loss in monetary terms (medical expenses and compensation paid to the worker involved in the accident), not in terms of time loss, suggesting that an improvement in accident/incident monitoring is needed. Going forward Haid Intl will be required to strengthen its OHS management and to follow international standards in accident/incident recording and monitoring. This will be addressed in ESAP #7.
Noise/vibration, lighting level and ambient air quality are measured on a quarterly basis through the Environment Monitoring Report. Results from April 2016 monitoring report confirmed compliance with Vietnamese requirements and WHO Ambient Air Quality guidelines.
Third party workers
: OHS issues during the construction phase are well managed. For the construction of the new feed mill in India, the company required contractors to provide evidence of appropriate OHS performance to qualify for bidding. OHS requirements for contractors during the construction are clearly laid out and appended as part of the contract. These requirements included the following: nationally recognized qualification, fully developed OHS management system and site supervision management capacity and qualification, provision of safety awareness and Personal Protective Equipment (PPEs) as well as enforcing PPEs use and completion of the work on time with the required technical specifications. A 3
rd
party project supervisor is engaged to inspect both construction quality and contractors' adherence to OHS requirements. The company maintains an on-site presence. Detailed reports on work performed, including number of workers on site and video clip of construction site, are sent to the headquarter daily for close monitoring.