Human Resources Policies and Procedures
The company’s corporate HR policy and procedures are rooted in the values that guide their actions with staff, partners and suppliers, customers and the communities and environments in
which they operate. The company promotes transparent application of its labor policy through its code of conduct and a series of measures including broadly communicating the company’s
policies on equal opportunity, local hiring practices and grievance mechanisms. The company has a zero-tolerance policy for discrimination or harassment and has qualified HR personnel
at all its operations. The company’s HR policy is aligned with the labor laws of the countries where it operates and with IFC PS2.
Working Conditions and Terms of Employment
The terms of employment, which are defined in the internal employment rules and regulations, are provided to each employee upon hiring. They include benefits, hours of work and
overtime compensation, life insurance, health insurance, pension plan, etc. The company gives fringe benefits to its employees, such as transportation aid and bonus payments based on
performance, among others. All these employment benefits and other details are included in each employee’s individual file, which contains the written contract, remuneration details,
company policies and the relevant procedures, all signed at the time of recruitment.
All operations promote local hiring. The total number of employees for all operations is approximately 3,900. Female employees constitute approximately 54% of the total workforce. Most
of the company’s direct and contracted employees are located in Barranquilla, Colombia, where the company has its headquarters and core manufacturing facilities.
- In Barranquilla, there are 2.159 employees, of which 1,986 are direct and 173 are indirect employees; out of the total, 68% are female.
- Pharmayect has 248 employees, of which 228 are direct and 20 are indirect employees; out of the total, 65% are female.
- Alinova has 153 employees (141 direct and 12 indirect); of which, 82% are female and the majority are heads-of-household.
- Laboratorios Lopez has 625 employees (621 direct and 4 indirect); out of the total, 65% are women.
- Biokemical has 130 employees (125 direct and 5 indirect); of which 66% are female .In addition, Biokemical has hired 25 disabled persons to work at its operations.
- Softcaps has 268 employees (238 direct and 30 indirect); out of the total, 55% are female.
- The company also has commercial activities in Ecuador (90 employees), Peru (116 employees), and Bolivia (59 employees).
The company has a pro-active policy, as demonstrated by the numbers, to hire female employees. The working hours at the company operations are as follows: Procaps Barranquilla, and
Bogota operations run three 8 hours shifts, seven days a week; Softcaps in Brazil run three 7-hour shifts, 6 days a week, and the operations in El Salvador run two 8 hour shifts, five days a w
eek. The company uses extra hours, depending on production needs and fully complies with local law requirements related to overtime benefits.
Workers’ Organization
The company’s HR policy establishes freedom of association for all the employees. Rymco in Colombia has workers organized in registered unions. In Brazil, the company complies with all
the directives set by the sector labor unions even though it has no workers affiliated to the unions. None of the remaining operations have workers affiliated to labor unions. All operations
have maintained overall good relationships and friendly labor climate and up-to-date there have not been any labor conflicts in the company’s operations.
Non-discrimination and Equal Opportunity
The company’s HR policy also includes provisions related to non-discrimination based on race, nationality, disability, social class, sex, religion and/or political ideas. The company is an
equal opportunity employer that extends equal employment opportunity to all applicants and its selection decisions are merit based.
The minimum hiring age in the countries where Procaps have operations is 18 years old, thus in compliance with the local law and IFC PS2, the project’s own as well as contracted
personnel are all older than 18 years. In addition, in compliance with the local requirements as well as IFC PS 2 there is no forced labor in either its or contracted operations. No evidence
of such was found during the site visits by IFC.
Retrenchment
The company does not expect any retrenchment due to the proposed project. However, if such becomes necessary in future, the company will develop and implement a retrenchment plan
based on consultations with the affected workers, unions, the national labor requirements, and in accordance with IFC’s PS2 requirements.
Grievance Mechanism
All the company operations, with the exception of the Biokemical operations in El Salvador, have labor grievance mechanisms in place consistent with the IFC PS 2 requirements. The
grievance mechanisms define communication channels, including the option of submitting grievances by mail, phone, in person, as well as anonymously. At all plants, the grievance
mechanism is an integral part of the human resources policy and it is communicated to all own and contracted employees. For purposes of the project, the company will maintain a
database with information regarding grievances, results of which will be reported quarterly to senior management. The company will activate a grievance mechanism for the Biokemical
operations in El Salvador, that it has recently developed and it is in the implementation process.
Occupational Health and Safety (OHS)
Each of the company operations has its own OHS manual, which also overlaps with some of the GMP requirements (i. e., evaluating work-related risks, preventing occupational impacts,
maintaining records of accidents and incidents, and implementing corrective measures to reduce negative OHS impacts, etc.) All operations have safety procedures in particular for high risk
activities (i.e., hormone manufacturing) and conduct periodic safety inspections. As part of its operations and in accordance with GMP the operations have (i) installed steam vents and
pressure release valves directed away from worker’s access areas; (ii) partitioned workplace areas with good dilution ventilation and/or differential air pressures; and (iii) ventilation hoods or
isolation devices where toxic materials are handled. In addition, the manufacturing areas have heating ventilation and air conditioning (HVAC) systems in place, which include high
efficiency particulate air (HEPA) filters in the ventilation systems, particularly in sterile product manufacturing areas; and local exhaust ventilation (LEV) with flanged inlets to capture
fugitive dusts and vapors released at open transfer points. Specifically, for the Brazil plant, as part of its standard operation procedures, it has established specific air circulation frequencies
as well as the percentages of primary, secondary, and as needed tertiary filtration. As part of the project, the company will provide details of the HEPA filters ventilation performance and
filtration types and efficiencies for the remaining of the operations and confirm that those are in accordance to GPM (see action # 4 of the ESAP.) The local authorities have awarded
several of the operations for health and safety good practices.
As part of the OHS management system, the operations develop yearly health and safety action plans for its operations and distribution centers. As part of the OHS manuals, each
operation has its corresponding operational safety procedures. As Procaps and Pharmayect will be expanding their operations as part of this proposed project, these operations will upgrade
their corresponding operational safety procedures, particularly in Laboratorios Lopez due to the betalactamics production (see action # 5 of the ESAP.)
As part of managing the working conditions, all operations track and monitor accidents and incidents. Hand injuries appear as the most prevalent accident type. To further assess the
potential likelihood and severity of the exposure of the workers to current hazardous conditions and those resulting from the proposed project, the company is committed to conduct job risk
assessments for all its operations (see action # 6 of the ESAP) as well as to conduct workplace monitoring at all its operations to establish the working conditions baseline and to assess the
effectiveness of its safety measures (see action # 7 of the ESAP.) Furthermore, as the company has just begun an ergonomic assessment of the workers’ conditions at all sites and as part of
the project, it will complete the assessment and implement the resulting recommendations.
The operations have appropriate medical services and conduct medical check-ups, targeted for those employees working in high risk areas (i.e., biomechanical risks, exposure to noise,
hormones, etc.) and provide adequate personnel protective equipment (i.e., uniforms, respiratory protective devices, safety shoes, etc.) as per specific potential risks, which are required to
be used at all times. In general, the sites visited exhibited well-maintained production areas, good housekeeping and safety management practices.