The expansion of Bioparques IV production and housing facilities will generate 300 new jobs during the construction phase and 800 jobs during the operations phase. Capacity at Bioparques IV will increase to 980 persons / 196 rooms, amounting to a total capacity of 4,207 persons who can reside at Bioparques I, II, and IV housing complexes.
Human Resources Policies and Procedures - As a result of the worker incident that occurred June 2013, IFC required Bioparques to engage an international labor consultant to review the company’s human resources policies and procedures, and address any failures or gaps between it and IFC’s PS 2 on Labor and Working Conditions in an integrated HRMS, commensurate with the size and complexity of its workforce. The collaboration between the consultant and Bioparques has involved (i) implementation of a time-bound work plan, (ii) weekly meetings to assess progress against the measures identified in the work plan, (iii) training on PS2 and other GIIP in labor practices, (iv) monthly site visits, (v) periodic practice audits to assess adequate implementation of the new procedures and practices; and (vi) other consultation as needed. As part of this loan, Bioparques will continue to work with the international labor experts on finalizing the development of all elements of the HRMS and refining its implementation in alignment with PS 2 requirements. (ESAP Condition 6)
Per IFC PS2, the client is required to share with its workers documented information from the HRMS as it becomes available. The information must be clear and understandable, and cover details regarding workers’ rights under local labor laws and any applicable collective agreements. How this has been achieved is described in more detail below under the section on Working Conditions and Terms of Employment.
Bioparques is planning on obtaining certification against the SA 8000 labor standard in 2017. Similar to PS 2, the SA 8000 standard is based on the eight conventions of the International Labor Organizations (ILO’s) Declaration of Fundamental Principles and Rights at Work. These aim to eliminate or address risks and issues around child labor, forced labor, discrimination, free association and collective bargaining, standards on occupational health and safety, working hours, wages, and discipline. The standard goes above and beyond local labor requirements and is based on a management systems approach that encourages managers to make sustainable systemic changes in how they run their business, based on the identification and mitigation of risks and impacts and demonstrable good practice and performance overtime.
Working Conditions and Terms of Employment - The HRMS has an operational policy and procedure covering the recruitment and hiring of personnel. The policy applies to all workers alike, whether migrant or non-migrant, and covers in detail the recruitment, hiring and induction process; workers’ rights, wages, compensation, and benefits (e.
g., housing, medical, schooling, and others); general terms and conditions of employment per national labor laws and international conventions and instruments. The code of ethics highlights the principles of non-discrimination and equal opportunity, freedom of association (the right to collective bargaining), and the prohibition of any form of child or forced labor. All workers are given copies of the company’s policies, code of ethics, terms and conditions of employment and benefits. Bioparques has also posted its policies and codes of conduct on notice boards in all facilities and included them in the induction training provided to new workers. Social workers and staff are mandated to demonstrate application of good practices, reinforce the messages to workers on a routine basis, supervise worker compliance with these practices, correct undesired behaviors that may be observed and emphasize desired behaviors with examples. This approach is part of the culture change that Bioparques is working to implement across the institution, including the work carried out by suppliers.
Approximately 55% of the workforce is migrant, from areas outside of the region. Bioparques has a practice of advertising its vacancies in newspapers or radio; and has a team of recruiters who work locally recruiting work force from key geographic regions where labor demands are most abundant, and where candidates appear to show the most interest in the opportunities. All workers are informed of the exact nature of the work they are being recruited for and are also provided with information on the key contributions and benefits provided by Bioparques as part of their engagement. This includes free housing, utilities, health services, transport and education for their children, among other things. Workers are given contracts of a minimum of six months, though most are interested in continuing work with Bioparques on a long term basis. Today, Bioparques has a very high retention rate, with most workers opting to stay with the company year round.
Upon entering or arriving to Bioparques (if recruited from outside the local area), workers are screened by the HR Department who once again verify if the applicants qualify for the position and that these have in their possession all the legal documents required for employment. The verification is done twice, once locally at the place of recruitment by the recruiter and again by the HR team upon arrival to Bioparques, This allows Bioparques to be sure that there are no inconsistencies in the process.
When employment is formally confirmed, workers are directed to the Social team for further instructions. If they are not confirmed, they are returned back to where they live, at no cost to the applicant. All workers are provided with training and the necessary personal protective equipment to carry out their job functions in a safe manner. This is discussed in more detail under the section on occupational health and safety.
If wo
rkers are migrant, they are directed to one of Bioparques housing complexes where social workers provide them (and their families) with housing and all information and directions needed to settle in, including access to health care and schooling options for their children. All (3) of Bioparques housing complexes have early year’s childcare, two have schools for elementary aged children (K – 6) and facilities that support sports and other leisure activities. Secondary level students are provided return transportation to one of the local schools with capacity for students.
Other improvements that Bioparques has made in recent years following the worker incident of 2013 relates to the controls, codes of conduct and processes it has adopted and is implementing in respect to its social programs. All social programs (e.g., housing, transport, medical care, schooling, etc.) are managed by a team of social workers, under and in close coordination with the Human Resources Team. Each housing complex has its dedicated social workers, responsible for (i) liaising with and managing all persons residing in the housing complex (es) (ii) ensuring residents’ comply with corporate rules and codes of conduct; (iii) developing linkages and programs with government schemes that benefit their (and their families) welfare and wellbeing; (iv) coordinating and supervising all activities that take place at the schools, day care centers, store, and other facilities owned and operated by Bioparques, including transportation needs, maintenance and cleaning of facilities and public areas, safety and security arrangements within the complex(es).
Social programs are funded by Bioparques, with assistance and subsidies received from government schemes targeting the welfare of rural agricultural workers and their families. Partnerships with the government include: (i) health screening and education, (ii) early childcare and schooling (K – 12); (iii) food and nutrition, and (iv) literacy, vocational skills training and continuing education programs for adults. Bioparques is one of the highest performers in respect to the number of workers that receive training and certification from the federal scheme (Instituto Nacional de Educacion para Jovenes y Adultos) that promotes adult vocational and technical training to its workers. In terms of health, Bioparques was invited by Sector Salud of the Ministry of Health in Mexico, to certify its worker accommodations as “healthy places to live”. Certification takes 1 – 2 years to obtain. Lastly, it’s worth mentioning that for several years now, Bioparques have obtained recognition for being a workplace free from child labor.
Induction training is provided to all workers on their first day at work. Training involves an in depth introduction into Bioparques: (i) the operations, organizational structure and key staffs, the mission, vision, corporate policies, procedures, codes of ethic and conduct that apply; (ii) the recruitment and hiri
ng process as well as details on the terms and conditions of employment; (iii) occupational health and safety matters; (iv) quality and food safety controls and requirements; (v) environmental and sustainability principles and requirements; (vi) grievance mechanism procedure; and (vii) emergency response procedures.
Workers Organizations – By law, all workers are enrolled into a collective bargaining agreement with one of the two unions representing Bioparques’ workforce. Bioparques meets monthly with the unions and collective bargaining agreements are reviewed annually.
Non-Discrimination and Equal Opportunity – The HR policy and procedures clearly establishes that all employment decisions will be based on the principles of equal opportunity and fair treatment and punitive actions will be sought if contravened. This includes any form or act of discrimination or harassment during any part of the recruitment, hiring or employment process and relationship with a worker. This policy covers all workers, including migrant workers, which are provided additional protection against these acts due to the vulnerability of their position.
Grievance Mechanism – As part of the review of the HRMS, Bioparques revised and is now implementing a Grievance Mechanism procedure that applies to all workers and community members, in alignment with IFC PS 2 requirements. Bioparques is located in a highly remote, rural area. External stakeholders that are interested in contacting Bioparques may call the company directly or leave a complaint or question at one of the mailboxes found at the entrance into each facility. Workers are informed about the grievance mechanism during induction training and those that reside in one of Bioparques housing complexes have access to the mechanism by either directly speaking to one of the social workers or by leaving a complaint, concern or comment in the booths located inside the complex. Grievances can be anonymous, and all are recorded in an electronic database that tracks how they should be addressed, until its resolution. HR carry out an analysis of grievances each month to identify and understand where and if there are any recurring issues that need to be mitigated in a more strategic manner. Grievances received are for the most part around requiring maintenance in the shared facilities of the housing unit and asking for things that they would like to be able to do as leisure or continuing education at the housing complexes. Most grievances or issues are reported directly to the supervisors or social liaisons who have constant and close engagement with the workers and residents respectively, on a day to day basis. Grievances that are more critical, involving mistreatment (yelling) from a manager or similar situations, are escalated and dealt with directly by the HR Manager. The procedure specifies the exact turnaround time and methodology for processing and resolving claims in alignment with the requirements of PS2.
Protecti
ng the Workforce – Bioparques has policies that forbid the hiring of children under the age of 18, as per national law. Improvements made to Bioparques management practices, principally the prohibition of using external parties (brokers) to manage any part of the recruitment process, largely eliminated the risk of another incident of forced labor from occurring again inside the company’s operations or any part of its supply chain. Since then, all recruitment and hiring is done directly by Bioparques HR team and all contracts with suppliers require the same measures, aligned with IFC’s PS 2 on Labor and Working Conditions.
Occupational Health and Safety –Bioparques conducted OHS audits in late 2015, to assess the company’s overall OHS performance. The results of the audits identified the need to develop and implement a traffic plan, an accident investigation procedure, improve training of subcontractors, develop a fall protection plan, develop a work permit procedure, among other matters. As part of this loan, Bioparques will close all gaps identified in the audits undertaken by the labor consultant and the newly appointed OHS Manager in 2015 and 2016 respectively, in relation to OHS conditions and practices, by implementing the appropriate corrective measures in a timely manner. (ESAP Condition 7)
Existing OHS procedures include identification of job-related risks and protective measures, and training programs to ensure workers are capable of performing their duties. The Company also has programs for protective personal equipment; medical surveillance; monitoring of working conditions (illumination, temperature, noise level), and others. In early 2016, the Company contracted an OHS manager to improve existing OHS plans and procedures, as well as to create new plans needed to improve the overall company’s performance and to implement an OHS management system aligned with OHSAS 18001 requirements. Bioparques has submitted to IFC a preliminary work plan to improve existing procedures and to develop new procedures in order to be fully compliant with host country regulations and IFC requirements, as wells as to implement am OHS management system aligned with OHSAS 18001 requirements. The company has also established targets to reduce OHS accidents through improved procedures and workforce training. As described in ESAP Condition 1, Bioparques will implement the OHS work plan under close supervision by IFC.
Workers Engaged by Third Parties and Supply Chain - Bioparques has implemented a policy and procedure for the selection, approval, and administration of third party contractors and suppliers. Specific elements of the procedure include: - a screening and selection process for all suppliers; - transparent and traceable contracting and buying procedures; - requirement for suppliers to comply with Bioparques environmental, social, health and safety conditions; - routine training and audits carried out on all suppliers. Bioparques sources the majo
rity of their products and services from the local area, making them an important contributor to the growth and stability of the local economy. The policy and procedure is considered aligned with IFC PS2 requirements.