Human Resources (HR) Policies and Procedures: RHOL employs around 32.000 employees in 17 countries. There is a corporate HR policy and associated procedures for handling internal (employee) grievances, recruitment, training, performance evaluation, terms of employment, career development and job descriptions and these are in line with IFC Performance Standard 2 requirements. These are available to all employees either through the company’s intranet or as employee handbook or both. As per ESAP item#2, RHOL shall update its HR policy and procedures to ensure coverage of all PS2 requirements, as described in the paragraphs bellows.
Working Conditions and Terms of Employment: At construction sites, employees are generally working 8 hour shifts, 6 days a week At operational assets and head offices, employees who have administration related jobs generally work 5 days a week. At other operational assets such as REN’s HEPPs and/or RGY’s and Desna’s assets, teams generally work on 2 or 3 shifts (each shift is 8 hours), thus maximum 48 hours is not exceeded in any case.
All employees have written contracts which include the working conditions, terms of employment, wages and benefits provided, probation period, working hours, overtime, annual leave. For migrant workers employed for construction projects, RHOL ensures obtaining of work permits and other documents required from the state migration authorities in compliance with host country regulations. According to RHOL management, migrant workers are engaged on equivalent terms and conditions to non-migrant workers carrying out similar work (including wage level, benefits and overtime compensation). Subcontractors are required to provide equivalent terms and conditions to non-migrant workers in line with RHOL requirements per contractual covenants.
RHOL provides accommodation to its staff and to contractors’ workforce if needed at construction camps. Living conditions at construction camp observed by IFC during the appraisal site visit were in line with IFC’s requirements in terms of minimum space, adequate sanitary and washing facilities, cooking and lighting. Taking into account that RHOL operates in multiple countries with different requirements for workers accommodation, as per ESAP item#2, RHOL shall develop corporate level standards for management of workers engaged by third parties (i.e. contractors) including workers’ accommodation to ensure consistency with IFC Performance Standard 2.
Workers’ Organizations: Although there is no labor unions or collective bargaining agreements in place in group companies, according to RHOL management employees have the right of freedom of association by the host country laws and have the opportunity to collectively represent to the management any issues that they may have. However, as RHOL with its subsidiaries is operational in 17 countries where there might be different requirements related with freedom of organization, as per ESAP item#2, RHOL shall revie
w its HR policy and procedures to include clear commitments to ensure employees’ rights related with freedom of association.
Non-discrimination and Equal Opportunity: RHOL’s corporate level code of ethics, which is disclosed at Ronesans web page and shared with all employees as a part of their orientation program, outlines the standards for all employees and covers aspects on equal opportunities and non-discrimination on race, ethnical origin, nationality, religion, age, gender and/or physical disability.
Retrenchment: RHOL is not anticipating retrenchment in its operational assets as the business is growing but the possibility of a retrenchment given the market conditions in construction business cannot totally be excluded As per ESAP#2, if a retrenchment occurs, RHOL shall share a retrenchment plan acceptable to IFC, which will be developed in line with IFC’s Good Practice Note on Managing Retrenchment and PS2 requirements. At construction projects, instead of dismissal, most of the staff is transferred to other project locations, generally within the same country. Construction business’ turnover target is a maximum of 9.9 %, which is low when compared to sectoral benchmark figure of 50 %, according to RHOL management. As per ESAP#5, RHOL shall review and document its policy and procedures related with transfer of the employees to other locations and ensure that they are in line with PS2 provisions.
Grievance Mechanism: There is a corporate employee grievance mechanism, where employees can raise their concerns through several channels, including direct contact with an HR committee and /or with discipline committee, by use of ethics hotline and /or by use of a mailbox system-called “sesini duyur/raise your voice”, which allows anonymous reporting. Contractors have access to internal grievance mechanism as well. In 2015, more than 11.000 unsafe conditions, unsafe behaviors and/or work place / relation related concerns were raised through the system, which shows the system is widely in use. No grievances, related to discrimination, unfair treatment and/or bullying have been raised, however, in the last 2 years. Private health insurance, smoking areas and relaxing areas have been improved in line with the grievances raised through the system.
Protecting the Work Force: RHOL ensures that child labor and/or forced labor are not employed by the group companies and by its contractors by verification of relevant documents. This requirement is checked at construction sites during the daily site tours, conducted by project E&S teams.
Occupational Health and Safety: A corporate level E&S management system establishment is in progress since 2015, and although not certified according to international standards, the group companies have their own E&S management systems. The systems in place include: (i) identification of potential E&S hazards and risks; (ii) provision of preventive and protective measures; (iii) training of workers; and (iv) recording
and reporting of occupational accidents, incidents and near misses. E&S safety instructions cover confined space entry, work permit system for high-risk tasks such as hot works and working at height, welding and cutting, vehicle safety, manual handling, lifting safety, electrical safety, night work, incident reporting and investigations, emergency preparedness and response plans. Working clothes and personal protective equipment are provided to employees in accordance with the type of performed works (special clothes, masks, goggles, gloves, ear plugs and etc.). All workers are subject to medical examinations, including respiratory system, skeleton system and audiogram upon admission and periodically thereafter.
Based on the site visit observations, RHOL implements required safety measures at construction areas by fencing and organizing of restricted access to construction sites; clear demarcation of hazardous areas or unsafe conditions, placing of safety signs and adequate warning and proper illumination of areas.
RHOL staff and contractors’ equipment used at construction sites (cranes, trucks, and excavators) undergo regular maintenance and inspections and is operated by experience trained employees. This is a documented requirement of existing E&S system in place, which is checked during E&S team’s daily site tours.
There is a near miss reporting and incident investigation system in place. As the data collection at corporate level started in 2015, there is no reliable data available for prior years. For construction businesses, in 2015, around 1.200 near misses were reported which shows that the system is widely in use. For construction businesses, lost time injury frequency rate (LTIFR – number of injuries per 1.000.000 man hour and includes cases where the injured person cannot return to the job on the next day) is around1.16 for 2015. LTIFR is improved when compared to previous year, from2.03 for 2014, and it is highly satisfactory when compared with U.S. Benchmark of 7.5 in the construction industry (reference:
http://www.bls.gov). However, the group’s LTIFR statistics doesn’t include the lost days from the fatalities. In 2015 there were two fatalities among contractor employees, both in Russia. Five fatalities were recorded in 2014 and two in 2013. There were no injuries and/or fatalities in 2015 in operational assets of real estate and energy businesses. Based on the investigation of each incident/accident, E&S Corporate Department issues E&S Alerts with lessons learned and distributes it among the group companies through web portal. As an outcome of incident investigations, especially the ones related with fatalities, RHOL updated its operational procedures, implement job hazard analysis before the start of specific tasks, developed checklist focusing on the lessons learned and initiate a training program to boost corporate level safety culture.
Workers Engaged by Third Parties: RHOL construction group companies significantly re
ly on contractors for electrical installations, civil works and steel works. There are around 12 000 contractors working for almost 100 subcontractor companies in RHOL. By legal agreements, contractors are required to adhere to RHOL’s E&S Policy, comply with national and RHOL’s E&S requirements (covering risk assessments, trainings, mitigation measures such as PPE, health screening), develop E&S management plans prior to start of work and have a designated E&S engineer. RHOL construction group companies have developed a contractors’ E&S supervision system based on daily inspections, audits and regular reporting requirements. Accident statistics for contractors are included in overall RHOL’s safety performance recording. At operational assets, contractors are generally employed in cleaning, security and/or catering services. Although all the group companies have contractor management systems, however, as the all fatalities occurred in contractor related activities, differ from each other and as per ESAP item#1, RHOL shall review its contractor management plan, the E&S requirements and the monitoring process per the incident investigations, with the objective of enhancing supervision of contractors and update as necessary to ensure it is in line with World Bank Group’s Environmental, Health and Safety Guidelines and good international industrial practices.