While all Performance Standards are applicable to this investment, IFCs environmental and social due diligence indicates that the investment will have impacts which must be managed in a manner consistent with the following Performance Standards. If IFCs investment proceeds, IFC will periodically review the the project’s ongoing compliance with the Performance Standards

PS 1 – Assessment and Management of Environmental and Social Risks and Impacts
PS 2 - Labor and working conditions
PS 3 - Resource Efficiency and Pollution Prevention
PS 4 – Community Health, Safety and Security
If IFC’s investment proceeds, IFC will periodically review the the project’s ongoing compliance with the Performance Standards
PS5: Land Acquisition and Involuntary Resettlement is not applicable to the project as all resettlement activities will have been managed and completed by Transcaribe prior to commencement of operations of the system.

PS6: Biodiversity Conservation and Sustainable Natural Resource Management is not relevant given that the SITM will operate in a purely urban, built and highly intervened environment, with absence of critical, sensitive or endangered habitats/ecosystems and flora/fauna.

PS 7: Indigenous Peoples does not apply given the absence of indigenous groups in the area/region.

PS 8: Cultural Heritage was applied by Transcaribe during Phase I activities where the project mapped archeological areas of interest and concern for the project, evaluated risks and impacts of the project on these, and implemented mitigation and management measures, including chance find procedures during construction works. Transcaribe will continue to oversee and manage the protection of cultural heritage in and around the city as Cartagena is a UNESCO recognized World Heritage Site of Importance.

The project is categorized as B in accordance to IFC’s Environmental and Social Sustainability Policy because of the limited number of environmental and social (E&S) impacts and risks the operations and maintenance (O&M) of the SITM is expected to generate, all of which can be avoided or mitigated by adhering to standard international best practices, such as those described in the World Bank Group Environmental, Health and Safety Guidelines (EHS Guidelines) and the applicable performance standards (PS) identified above. The most critical environmental, social, health and safety (ESHS) considerations include: - developing a highly trained, motivated and disciplined workforce; - implementing regular maintenance and upkeep of the main bus terminal, bus fleet and associated infrastructure, including good environmental management of solid and hazardous wastes, water effluents, air emissions and noise levels, as required by host country laws and in alignment with the EHS Guidelines.

IFC's appraisal considered the environmental and social management planning process and documentation for the project and gaps, if any, between these and IFCs requirements. Where necessary, corrective measures, intended to close these gaps within a reasonable period of time, are summarized in the paragraphs that follow and (if applicable) in an agreed Environmental and Social Action Plan (ESAP). Through the implementation of these measures, the project is expected to be designed and operated in accordance with Performance Standards objectives.

Environmental and Social Assessment and Management System



Decree 1180/03 exempts mass transit and terminal infrastructure projects from obtaining an environmental license to operate. Nonetheless, due to the need for the project to have a tool for adequately managing the E&S risks and impacts of the project, Transcaribe, the project sponsor, opted for developing an integrated and internationally compliant environmental and social impact assessment (ESIA) for the SITM. The ESIA was prepared by Transcaribe, in accordance to the objectives of the National Master Planning Board, and approved by CARDIQUE Corporación Autónoma Regional del Canal del Dique.

through a number of resolutions passed between 2006 and 2012. The ESIA and ESMS process benefitted from technical input from the E&S teams working at other integrated massive transit projects across the country (Megabus, Metrolinea, Metroplus and Transmetro). Combined, these E&S guidelines and practices will contribute to defining and formalizing the Operations Manual for all future National Urban Transport Projects. To ensure this is taken seriously, compliance with the E&S requirements and guidelines has been linked with either receiving financial rewards or sanctions in all contractual agreements.



The risks and impact identification process took into account the outcomes of the engagement process with affected persons, and considered potential incremental cumulative impacts and risks associated with other modes of transport and emissions of greenhouse gases (GHG) and suspended solids on climate change and public health. Given WB financing, the ESIA was developed aligned with WB E&S Safeguard Policies and Procedures. The approved ESIA includes: - (i) environmental and social baseline, (ii) - risk and impact identification and evaluation, and – (iii) an E&S management system (ESMS) comprised of 8 components, including: (1) Organizational Structure, Objectives and Roles and Responsibilities; (2) Social Management Plan (including stakeholder engagement and resettlement); (3) Environmental Management Plan; (4) Construction Management Plan; (5) Contingency Plan; (6) Monitoring Plan; (7) Supervision Plan; (8) ESMS Implementation Program. The Social Program underpins communication, engagement and information sharing with all stakeholders, on all relevant E&S risks and impacts.



The environmental impacts and risks of Phase I activities are limited to those associated with the construction of infrastructure required for enabling the SITM to operate as designed. Environmental impacts are generally of low risk and temporary in duration, all easily manageable, mitigable and reversible using the application of good international industry practices (GIIP). Construction activities are complete for the most part and involved the clearing of public spaces, the demolition of existing infrastructure and building of new infrastructure. Impacts included emissions of noise and dust from the use of heavy machin
ery and trucks/vehicles on site, inadequate disposal of construction waste leading to land/water contamination, OHS accidents and incidents, poor labor and working conditions, unskilled workforce, accidents due to increased vehicular traffic from the transport of construction materials and waste, unsafe loading/unloading of materials and waste, lack of proper fencing or boundary controls and construction sites, inappropriate use of force by security guards, etc. Social risks and impacts associated with Phase I activities are of medium to high risk as these involve sensitive impacts such as: (i) managing the economic and physical resettlement of peoples living along the right of way of the main trunk line; (ii) reestablishment or improvement of socio-economic conditions of affected persons through community development and livelihood restoration; and (iii) continuous stakeholder engagement and communications with local peoples as a means of sensitizing and educating them about the new transport system, routes, timetables, and codes of conduct. These risks and impacts are not considered to be part of the project to be financed by IFC.



The government led resettlement process carried out by Transcaribe was developed in coordination with other government agencies, using the findings collected in the social impact assessment (SIA) of the ESIA, which included a socio-economic baseline assessment and evaluation, a detailed census survey of directly affected persons/areas and the results from a comprehensive stakeholder engagement process with affected persons and communications with broader project stakeholders. Resettlement was carried out across 7 stretches of the project, the most sensitive and complicated being in the Bazurto area (stretches 5a/b) where the highest number of economically and physically displaced persons and capacity building was required. In total, across all 7 stretches, Transcaribe carried out over 3,000 consultation meetings with local stakeholders, logged over 1,300 grievances, opened nearly 80 information booths across the project area of influence, and carried out dozens of seminars, trainings and other capacity building events.



Land was acquired from a total of 432 owners, while nearly 1,600 street vendors were eligible for compensation due to economic displacement resulting from the clearing of public areas and access roads, in preparation for the SITM. As of March 2015, resettlement activities are 98% complete, with open cases remaining in stretch 5a (Bazurto – Pie de la Popa) and the location of the main bus terminal, where project completion is at 20%. Resettlement will be completed prior to the operation of the IFC-financed project and is not the responsibility of the client.



The results and findings of the Phase I ESIA, ESMS and stakeholder engagement process informed the terms and conditions (T&C), technical specifications and E&S requirements of the transportation concession contracts (TCC). Clause 7, 3 and 2
of the concession contract requires Transcaribe approve all studies prepared by the Concessionaires. Transcaribe’s role as project Sponsor is to ensure that the Concessionaires consistently comply with the T&C of the TCC and to support them in obtaining whatever permits or licenses are required for the O&M of the system. Each Concessionaire is responsible for developing their own E&S assessments, management plans and systems, consistent with the objectives and assumptions stated in the E&S framework prepared by Transcaribe and approved by the Government. As required, Transambiental will prepare an ESMP and ESMS, a Contingency Plan for the Bus Terminal, and a Monitoring and Supervision Plan for all O&M activities.



Environmental impacts of Phase II activities – i.e. those to be financed by IFC - are of medium to low risk and severity and are associated with: (i) reducing the carbon footprint (GHG) of the project, conserving water, and increasing fuel efficiency of the system; (ii) management of solid and hazardous wastes, water discharges, soil, air and noise contamination on-site and along the route, using GIIP, and compliance with the parameters and levels set in the IFC EHS General and Sector Specific Guidelines; and (iii) life and fire safety and emergency response and preparedness at the bus terminal, administrative offices and any supporting facilities under Transambiental’s control. Social impacts are those associated with: (i) retrenchment of bus drivers/operators of the existing system; and (ii) recruitment, capacity building and training of new drivers/operators and all other staff of the SITM. Stakeholder engagement and communications will be ongoing to ensure open and transparent communication with users and the public, as is having a robust grievance redress mechanism.



Transambiental will adopt Si 99’s (parent company) corporate vision, mission and ESHS policies, procedures and sustainability strategy. Si 99 has been involved in structuring and managing integrated bus transit systems since 1999, with the award of the TransMilenio concession in Bogota, Colombia. Si 99 operates against an integrated management system based on ISO 14000, ISO 9000 and OHSAS 18000 that covers the range of ESHS issues. The management system aims to demonstrate traceability in the flow and use of information, continuous improvement in processes, and integrated management of risks and impacts. Following Transambiental’s integrated ESHS management system, the project has procedures for risk and impact identification, auditing and compliance and supervision.



Transambiental carried out a risk and impact identification and evaluation process for the project, where risks and impacts, their appropriate mitigation and management, where mapped and catalogued by area: - mechanical, - electrical, - social, - administrative, - O&M, - Occupational Health and Safety (OHS), - security, - scheduling and programming, - labor, etc. IFC reviewed drafts of the ESIA,
ESMS and risk matrices and considers these to be in alignment with IFC’s PSs. Final versions of these documents and the Environmental and Social Policy will be submitted to IFC once ready, prior to the commencement of operations activities, presently scheduled for the last quarter of 2015. (ESAP Condition 1) The final ESIA and ESMS will be disclosed by IFC as per the Access to Information Policy.



In terms of organizational capacity, Transambiental will either have a dedicated team or contract advisory for managing the E&S risks and impacts of the project. The team will be led by an Environmental Manager and a Social Manager, supported by specialists in OHS, labor and training issues. Retrenchment of drivers/operators will be managed in coordination with Transcaribe as the concession contract requires that the Concessionaire retain/absorb at least 50% of current employees into the new system. All staff, but particularly (new) drivers/system operators, will undergo intensive training on the operational aspects of the buses and routes, including emergency response and preparedness. The training program will be based on the programs already in place for the TransMilenio project. Training, capacity building and incentive programs offered to drivers/operators are critical elements of securing the efficiency and reliability of the system, as it brings discipline and professionalism into the sector, which in turn influences commuter and pedestrian behaviors. Transambiental will provide IFC with a copy of the final training program, organizational chart and structure, with details on each staffs role and responsibility when available, prior to the commencement of operations. (ESAP Condition No. 2) Additionally, Transambiental will incorporate in the terms and conditions of the tender documents of suppliers and/or third party contractors, a requirement to comply with all relevant ESHSS requirements of the project. (ESAP Condition No.3).



The main bus terminal will be used by all three Concessionaires and includes administrative offices for Transcaribe and the operators, maintenance and parking areas for the buses, and an integration loading area for passengers. Transcaribe is responsible for preparing and planning emergency response and preparedness plans (ERPP) and contingency plans for the buses and routes, whilst Transambiental is responsible for the same, inside the bus terminal areas. To effectively respond to an emergency in a timely manner, Transcaribe will engage early on with emergency response organizations prior to the start of operations, to ensure there is a clear chain of command assigning functions and responsibilities to appropriate personnel/organizations. These orders will be documented and shared with drivers and all essential emergency response personnel. Buses, stations, administrative and maintenance areas will be equipped with evacuation routes, fire emergency response and preparedness equipment, including printed instruction
s on how to use the equipment and how to respond in case of an emergency. Transambiental will share with IFC copies of Transcaribe’s ERPP, Contingency Plan, and Inter-Agency Agreements with emergency response entities, for the system. (ESAP Condition No. 4)



Transambiental will implement an E&S monitoring and supervision program for all activities associated with the management of the main bus terminal and any other facilities/activities under its control; the objective being to identify and inform Transambiental management of the performance strengths and weaknesses of its activities, with a view to identifying appropriate and timely mitigation and corrective actions as, where and when needed. Transambiental will submit to IFC the final monitoring report, including targets and/or indicators in the following areas:; (i) resource efficiency and pollution prevention (aligned with those in IFC’s General and Sector Specific EHS Guidelines); (ii) Human Resources (HR) and contractor performance; (iii) emergency response and preparedness; (iv) risk identification, evaluation, mitigation and management process. Contractor performance includes monitoring and supervising the performance of any security forces engaged with the project, whether this be private or State forces. Security forces engaged in the project should undertake a basic level of training on Transambiental’s security policies, procedures and protocols. Monitoring will track grievances collected against security forces to ensure these are not using excessive force with users. (ESAP Condition No. 5)



The SITM will have a Grievance Redress Mechanism (GM) for stakeholders, like that used in the TransMilenio SITM in Bogota. While the GM is managed by Transcaribe, each Concessionnaire will adopt a GM consistent with that of Transcaribe’s and do their part to facilitate users/stakeholders access to the GM, by providing users with relevant information and methods to do so. When and if necessary, Transambiental will provide Transcaribe with recommendations to ensure that the GM achieves its desired outcomes or closes gaps, in alignment with IFC PS 1 guidance. The GM procedure will be made available to users on Transcaribe’s and concessionaire’s own websites and by telephone, email and booths, where people can communicate their opinions and concerns both directly and anonymously. The GM will include a screening mechanism to prioritize grievances in accordance to their seriousness and materiality. Serious or material grievances will be escalated to management for immediate response in a culturally sensitive manner. At least one member of the Transambiental team handling grievances at the bus terminal and/or at the human resources level with workers will be trained in grievance resolution and negotiation. The mechanism will allow for anonymous complaints. All grievances will be logged, tracked and monitored over time. Grievances will be evaluated to identify endemic and recurring issues that shou
ld be handled or mitigated to avoid root problems. Transambiental will provide IFC with a copy of their or Transcaribes GM policy and procedure, demonstrating alignment with PS guidance and requirements, when available. (ESAP Condition No. 6)

According to initial estimates reported by Transcaribe, the SITM will generate 1,687 formal jobs, of which Transambiental will aim to employ 50% of these from the existing system. The manufacturing of new buses will generate an additional 230 jobs. Transambiental will have around 550 drivers/operators, for 212 new buses. The SITM will operate between the hours of 4:30 am to 23:30 am. Transcaribe will develop a Retrenchment Plan to minimize and manage socio-economic risks and impacts to formal workers who cannot be absorbed into the new system. A suite of social programs will be developed to manage impacts on informal workers, who provide a service to users, but are not contractually hired by any given party. Social programs will include extensive engagement, capacity building, and vocational training of workers as a means to develop alternative livelihoods and reinstate lost wages.



While retrenchment is not a direct responsibility of the Concessionaires, Transambiental will, out of its own will, adopt an internal policy to engage and offer support and assistance to vulnerable persons in the direct vicinity and area of influence of the project, which could include, among other things, employment programs for those retrenched or affected (informal workers) by the introduction of the new system. Transambiental will document its social programs, with the objective of tracking results and performance over time. (ESAP Condition No.6) Transcaribe will establish a multidisciplinary Committee or Working Group with the concessionaires, as well as other government agencies, to assist in the implementation of social programs designed to, among other things, mitigate the impacts of retrenchment and improve the living conditions of vulnerable peoples. Transambiental will provide IFC with a copy of the terms and conditions of the agreement (Acta), including a description of the roles and responsibilities of the parties involved. (ESAP Condition No.7)



Transambiental will adopt Si 99’s integrated ESHS management system, which includes a comprehensive suite of human resources (HR) policies and procedures governing labor and working conditions, in alignment with international good practice, as identified in IFC PS 2 requirements. Transambiental will have a Recruitment and Induction Training Policy for its new drivers/operators. The internal policies and procedures (reflected in the ‘Reglamento Interno’) include written job descriptions and functions, which are (to be) clearly communicated to each workers at the time of hire. These identify the main obligations of the employer as well as its employees, in accordance with the local labor laws, and provides workers with a code of conduct, safeguards in health and safety and requirements in training to fulfill the role. Transambiental HR policies and procedures will promote the (i) fair treatment, non-discrimination, and equal opportunity of workers, including the right to collective bargaining and freedom of
association, (ii) fair and acceptable terms and conditions of employment, in compliance with local labor laws and GIIP, (iii) safe and healthy working conditions (including a no drug and alcohol policy), and (iv) preservation and protection of basic rights of workers, through the avoidance and prohibition of forced, bonded, or child labor. A copy of the final HR Manual will be provided to IFC prior to the commencement of operations, along with a copy of the standard employment contracts to be provided to workers, promoting fair and safe working conditions, as identified above, and in IFC PS 2 Requirements. (ESAP Condition No. 8)



The project will require all contractors to adopt the same ESHS policies and procedures. Transambiental will develop an internal policy describing the roles and responsibilities of its contractors along with the main criteria to follow. The main requirements will enter into all legal agreements and contracts. A copy of this will be provided to IFC prior to the commencement of operations. (ESAP Condition No. 9)



Transambiental will also develop and implement an OHS Program covering the management and mitigation of all OHS risks associated with the activities it manages. The OHS Program will adequately: (i) identify occupational risks, (ii) provide workers with relevant training/qualifications and personal protection equipment (PPE) to perform each task, (iii) document total worked man-hours, accidents, and incidents and establish annual targets for accident frequency and severity rates, (iv) include the main emergency response and preparedness responsibilities; and (v) maintain records of accident investigations and corrective mechanisms. The OHS Program will also consider the operational risks of the buses and OHS risks on users and pedestrians. Risks and impacts identified through this process will inform maintenance and management programs of buses, and a Prevention Plan for the SITM, required by Colombian law, in coordination with all relevant inter-institutional stakeholders. Transambiental will provide IFC with a copy of the OHS Program when final, prior to the commencement of construction activities. The Program will include the elements identified above (e.g., training program, safety checklists and audits, etc.), in alignment with IFC PS 2 requirements on OHS. (ESAP Condition No. 10)

Transcaribe is responsible for the technical design of all infrastructure built for the SITM project, including the integration of energy efficient systems. Transcaribe’s EMP describes the adoption of a number of measures to reduce, control and mitigate impacts but also increase the efficiency, conservation and use of resources like water and energy. The bus terminal has been designed to comply with the Colombian Technical Norms (NTC) on lighting, electrical installations, seismic activity, wheel chair accessibility, life and fire safety, etc. Design also considers international standards like ANSI ASHRAE 90.1, 62.1, THERMCOMF 55P and LEED 2009.



Installed systems are meant to reach a 40% reduction in water use compared to average consumption levels. Potable water will not be used for irrigation of green areas; rather grey waters will be recycled with the objective of reducing residual waters and increasing the amount of water maintained in the local aquifers. Waste water will be treated and reused for cleaning of buses, irrigation of plants and water flushing in toilets.



The bus terminal has been designed to operate equipment designed to reduce energy consumption (carbon footprint) by 40%. Air conditioning systems will not use CFC based refrigerants and as much as 5% of the energy used to power the buildings and facilities will come from renewable sources (solar). The building will be designed to comply with ASHRAAE Standard 62.1 on Ventilation for Acceptable Indoor Air Quality. Only paint, adhesives, materials, etc. with low content of volatile organic compounds (VOC’s) will be used. Furthermore, 20% of construction materials will be sourced locally within an 800 m radius of the project.



The main environmental risks and impacts for the transport concession have been mapped by Transambiental in a matrix, by activity, scope (element), nature and severity and defined, developed and elaborated into environmental programs in an EMP. The project will generate impacts at different phases of implementation: 1) installation of equipment and machinery; 2) operations of the bus yard; 3) operation of the fleet; and 4) operation of services (maintenance, repair, storage/changing of fuel, washing of buses, etc.).



Transambiental’s EMP includes mitigation and management measures to control impacts on air quality (emissions and noise), water resources, soil/ground, flora and fauna during operations of the bus terminal and yard. The EMP includes the following environmental plans/programs: (a) water management; (b) management and disposal of wastes (non/hazardous); (c) management of fuel, oils and lubricants; (d) management and control of atmospheric emissions and noise levels; (e) management of infrastructure; (f) environmental training; (g) protection and recovery of environmental components; (h) occupational health and safety during operations; and (i) vegetation and environment.



Transambiental will carry out a gap analysis to identify any dif
ferences between host country environmental requirements and the measures, performance levels and limits indicated in the IFC (sector specific) guidelines on Environment, Health and Safety. Transambiental will submit the gap analysis to IFC prior to commencement of operations, and report against these limits on an annual basis, as part of the Annual Monitoring Reporting (AMR) required for the loan. (ESAP Condition No. 11)



The use of CNG and more efficient engines and technologies in the new bus fleet will have a direct effect in reducing greenhouse gas (GHG) emissions. Assessments carried out recently by the Department of Mechanical Engineering of the national University of Colombia, headquartered in Bogota D.C., established that buses running on CNG not only have greater performance energy (vs diesel) but emissions of particulate matter and oxides of nitrogen (main pollutants that are emitted to the atmosphere) are negligible. The concentrations of total hydrocarbons (THC), carbon monoxide (CO) and carbon dioxide (CO2) in vehicles run by CNG are much lower than those emitted by vehicles run on Euro IV and Euro V. These emit a concentration of ultrafine particles of about 20,000 particles/cm3, lower than the concentration of particles found, for example, in the city of Bogota, where concentrations are 150,000 particles/cm3. These levels are also significantly lower than particles emitted by buses run on diesel Euro II or III, which emit around 70 million particles/cm3.Transambiental will carry out regular monitoring of PM10, PM 2.5, NOx, Sox, CO, CO2, VOH.



A collection area will be built on the premise for the separation and subsequent recycling of materials (e.g., glass, paper, plastic, metals) by certified and authorized agents. Wastes will be managed, handled and disposed of, according to their type and categorization, ensuring adequate measures to avoid and prevent contamination of ground water and soil. Transcaribe is responsible for preparing and implementing an emergency preparedness and response plan (EPRP) for all activities along the bus lines and stations, compliant with host country requirements and relevant international standards for the sector. Transambiental, is responsible for emergency preparedness and response, including life and fire safety standards, at the bus terminal and associated facilities. As assurance of the implementation of good practice, Transambiental will provide IFC with copies of Transcaribe’s EPRP, and its own EPRP, with specific provisions and actions on life and fire safety, consistent with that of Transcaribe’s, and compliant with IFC PS 3 requirements. To ensure life and fire safety has been appropriately integrated into the design of the buildings, Transambiental will share with IFC, copies of Transcaribe’s design plans for the bus terminal and buildings. (ESAP Condition No. 12)



The project requires the removal of 1,500 buses that currently provide public transportation in the city. The current
fleet runs on diesel and has very low environmental standards (Euro 0 and Euro 1), most of them older than 10 years. The scrapping process will last a total of 36 months. The bidding process for the scrapping contract/program was led by the Municipal Government of Cartagena, through Decree (0628 as of May 10 2013), under the instruction of the Administrative Department of Transit and Transport (DATT). Interested parties were required to meet the minimum tender requirements. Of five companies that applied, Union Temporal STC MERL S.A.S (STC MERL) won the bid based on their previous experience with scrapping of 1,100 buses in Barranquilla for the SITM project Transmetro, which accounts to more than half of the buses ever scrapped in Colombia. The scrapping program will undergo regular monitoring and auditing from SGS.



STC MERL has all required licenses, permits and authorizations to carry out the scrapping program in Colombia. It is authorized to scrap all types of vehicles under Resolution No 3953, as of Oct 8 2013, provided by the Ministry of Transport. Per the contract, STC MERL will comply with all host country laws regulating the eco-efficient management, treatment, transportation, disposal and final destruction of all dangerous and contaminating residuals and the appropriate melting of recyclable metals. All dangerous residuals generated in the scrapping process, i.e. batteries, oils, fuel among others, will be disposed of in an appropriate manner, in accordance to the disposition certificates in the management and final destination as stated in Resolution 00646 of 2014 of the Ministry of Transport.



The EMP includes a detailed environmental monitoring and supervision plan, which includes a suite of checklists and forms designed to track and evaluate performance, identify risks or impacts, establish remediation or mitigation measures, alert management of new or recurring issues and facilitate continuous improvement. Transambiental will adopt Si 99 practice of reporting weekly daily and weekly to management regarding material issues. All environmental management practices and systems will be consistent with those used by Si 99 in the implementation of the TransMilenio project, which are based on the ISO 14000, ISO 9000 and OSHA 18000 standards. Si 99 has received numerous awards and recognitions in the area of pollution prevention and exceptional environmental management. Transambiental will provide IFC with all final environmental management plans and programs when available, prior to the commencement of operations of the project (ESAP Condition No. 13).

The main community, health, safety and security impacts and risks associated with the operations of the SITM project are those associated with the safety of pedestrians and security of users of the system. Transambiental will work with Transcaribe and other government agencies through multi-disciplinary committees, to ensure that safety of the system is ensured via installation of traffic stops, crosswalks at key and strategic spots and pedestrian signaling along the system, particularly at trunk lines and other areas with high vehicular and pedestrian congestion. Safety of the system should be ensured prior to commencement of operations activities. Transambiental will carry out a Community Safety and Security Assessment to determine critical “danger or red flag zones” in the system and coordinate with Transcaribe, timely, adequate and appropriate mitigation and remediation. Transambiental will provide IFC with a copy of this assessment and action plan, including the roles and responsibilities for implementation and management; and minutes, including follow up actions, from the quarterly meetings held by the multidisciplinary committee. (ESAP Condition No. 14)



Impacts on public health could result from diminished air quality due to emissions and suspended solids. While these impacts are cumulative and cannot be attributed solely to the SITM, Transambiental will apply technologies (filters, dust control measures, etc.) to minimize these impacts to acceptable levels, in compliance with PS 3 requirements, as covered in the previous section. Risks and impacts on physical infrastructure, including historic buildings, have been mitigated by Transcaribe through design features embedded into the construction of Phase I activities.



Security at bus stations and of the general public and users is responsibility of Transcaribe and the city through the government security forces. Transambiental is only responsible for handling security at the bus terminal and yard. For this, Transambiental will have a security policy and procedure, defining and managing the role, responsibilities, and codes of conduct, competencies and training requirements of security forces engaged for the SITM project. The project will engage private security services to guard physical assets inside the main bus terminal, maintenance and administrative offices. These guards will not be armed and will receive training on Transambiental’s Security Policy and Procedures, which will be legally binding in all contractual agreements. When/where government security forces are called upon or engaged to help with safety, Transambiental, through Transcaribe, will notify authorities of its Security Policy and Procedures. Transambiental will share a copy of the Security Policy with IFC when final, prior to commencement of operations activities. (ESAP Condition No. 15)

Client Stakeholder Engagement

Stakeholder engagement, communications and outreach programs are critical to the overall success of the SITM, and underpin implementation of both Phase I and Phase II ESMS activities and measures. Phase II stakeholder engagement will involve a number of consultative processes (e.g. un/structured, focus group sessions, private, informal), the methodology and frequency varying depending on the objective of the engagement and audience being engaged.

IFC will require the client to work in close coordination with Transcaribe and other inter-institutional entities to manage any potential reputational risks that could arise as a result of environmental and social risks and impacts of the project. IFC will carry out additional supervision visits during the first initial years of operation to ensure that social risks and impacts are being adequately managed, in a timely and appropriate manner with affected and interested stakeholders. (ESAP Condition No. 16)

Transambiental will have a dedicated team managing stakeholder engagement and the implementation of social programs. Effective management of social issues will be critical to the project during the first 3 years of implementation. Transambiental will develop a stakeholder engagement plan for its operations, centered on a coordinated inter-institutional effort between relevant parties led by Transcaribe. Through inter-institutional committees, Transambiental will manage engagement with users to ensure safety and security of the SITM and also support the recruitment of new operators/drivers, and capacity building of those (particularly informal workers) left economically affected.

A Grievance Mechanism will be developed to manage concerns and impacts of Phase II activities. This will be advertised on Transambiental’s website, by radio and through other outreach materials. Transambiental will submit to IFC a copy of the SEP, prior to the commencement of operations activities, and a copy of the agreement between Transcaribe and Transambiental evidencing the intent to work together on the mitigation of social impacts and engagement with affected persons.

Following is a link to the Environmental and Social documents that were prepared and approved by the WB, in support of the loan to Transcaribe: Link to include in the supporting documents section. It contains all of the environmental and social assessments approved by the WB for the project.
http://www.worldbank.org/projects/P082466/co-integrated-mass-transit-systems?lang=en

Final Environmental and Social Reports associated with this current loan will be uploaded and disclosed on this website, as they become available.

Juan Pablo Fonseca
Ashmore Management Company (Colombia)
Calle 73 # 7 - 06 Piso 8
Bogotá, Colombia
Tel:  +57 1  3470649

Broad Community Support is not applicable for this project

Transambiental(36340) Supervision Disclosure Snapshot – Version 3
Description	Anticipated Completion Date	Status	Comments	Completion Date
When final, submit the ESIA, ESMP, including the risk and impact identification matrix to IFC, ensuring it complies with the main principles and requirements in PS 1. Where ESMP actions require coordination with Transcaribe, Transambiental will clearly identify how this coordination will take place and be managed, including roles and responsibilities, etc. of each party.	01-Oct-2015	Completed	Completed	4/12/2016
When final, provide IFC with copies of the final staff training programs, organizational chart and structure, with details on each staffs role and responsibility.	01-Nov-2015	Completed	Completed	4/12/2016
Submit to IFC the standard template that will be used for all contracts with third parties; highlighting specifically, the contractor’s obligation to comply with all relevant ESHS policies and procedures of Transambiental, which will be aligned to IFC PS requirements.	01-Aug-2015	Completed	Completed	4/2/2016
Submit to IFC, final copies of Transcaribe's and Transambiental's Emergency Response and Preparedness Plan (ERPP), Contingency Plan, and inter-agency agreements with emergency response entities.	01-Oct-2015	Completed	Completed	4/12/2016
In coordination with Transcaribe, ensure that (a) security forces are made aware of Transambiental’s Security Policies and Procedures and asked to comply with these to the extent possible, and 2) incidents between users and security forces are addressed through the project grievance mechanism, through an independent and specific process, requiring immediate escalation to management in the relevant institutions, and in the event of non-resolution, there is opportunity to get recourse through the court system.	01-Sep-2015	Completed	Completed	1/1/2017
Transambiental will provide IFC with a copy of Transcaribe's Grievance Mechanism and its own Grievance Mechanism, demonstrating consistency between the two, and compliance with IFC PS 1 requirements.	01-Oct-2015	Completed	Completed	12/1/2020
Submit to IFC a copy of the inter-institutional agreement outlining the terms and conditions of the partnership, and specifically how social impacts associated with the retrenchment and economic displacement of informal workers will be addressed; and in support of this, copies of Transcaribe's retrenchment plan and social programs for informal workers, as well as Transambiental's social commitments to support and address livelihood impacts on informal workers.	01-Jul-2015	Completed	Completed	4/12/2016
Provide IFC with a copy of the final HR Manual, Policy and Procedures for Transambiental, promoting fair, safe and healthy labor and working conditions, in alignment with PS 2 requirements; and a copy of job descriptions, and template of an employment contract demonstrating equal opportunity and non-discrimination of workers.	01-Sep-2015	Completed	Completed	4/12/2016
Transambiental will provide IFC with a template of the contracts to be used with third parties, including the obligation to comply with Transambiental's ESHS policies and procedures as relevant.	01-Sep-2015	Completed	Completed	4/12/2016
A copy of the final OHS Plan will be submitted to IFC, including all the elements described in the ESRS, in compliance with IFC PS 2 requirements.	01-Oct-2015	Completed	Completed	4/12/2016
A gap analysis will be prepared to identify gaps (if any) between host country environmental requirements and levels/limits found in IFC's General and Sector Specific EHS Guidelines. This will serve the basis for future annual monitoring on PS 3 requirements.	01-Nov-2015	Completed	Completed	1/1/2020
A final copy of Transcaribe's and Transambiental's emergency response and preparedness plan, including life and fire safety measures (for facilities that each has control over), will be submitted to IFC for review and reference. Transambiental will provide IFC with copies of Transcaribe's building design plans in order to internally assess (for reference purposes) the suitability of life and fire safety design at the bus terminal and all associated facilities.	01-Jul-2015	Completed	Completed	4/12/2016
A copy of Transambiental's final EMP will be submitted to IFC upon being finalized. The EMP will contain policies and procedures in EHS, OHS procedures for different for each type of work/activities, as well as proposed training and capacity building programs for workers.	01-Oct-2015	Completed	Completed	4/12/2016
Transambiental will undertake an evaluation of dangerous or potentially dangerous areas or issues (of all types, including to infrastructure, assets, users/people, or workers) in the bus terminal and along the route that the buses will operate on, as a way to proactively identify and manage any potential risks and impacts that Transcaribe is responsible for mitigating and managing. This supports Transambiental's risk and impact identification process. Transambiental will submit to IFC a copy of its and Transcaribe's Security Policy and Procedures; and evidence that, through Transcaribe, it has shared these with Government Security Forces with the intention of them ascribing to them to the extent possible.	01-Oct-2015	Completed	Completed	4/12/2016
To enable IFC to carry out closer monitoring of social programs designed to mitigate and manage the socio-economic impacts to informal workers, generated as a result of the transition of the system; Transambiental will prepare, in consultation with Transcaribe, an annual chronogram/timeline of quarterly joint meetings (with IFC) designed specifically to discuss and address design, implementation and outcomes of the social programs targeting affected and vulnerable peoples. This timeline and program will be updated in consultation with the parties, at the beginning of each calendar year for the first three years of operation.	01-Jul-2015	Completed	Completed	4/12/2016