While all Performance Standards are applicable to this investment, IFCs environmental and social due diligence indicates that the investment will have impacts which must be managed in a manner consistent with the following Performance Standards. If IFCs investment proceeds, IFC will periodically review the the project’s ongoing compliance with the Performance Standards

PS 1 – Assessment and Management of Environmental and Social Risks and Impacts
PS 2 - Labor and working conditions
PS 3 - Resource Efficiency and Pollution Prevention
PS 4 – Community Health, Safety and Security
If IFC’s investment proceeds, IFC will periodically review the the project’s ongoing compliance with the Performance Standards

This proposed investment is expected to have limited environmental and social impacts which are expected to be site-specific and none is expected to be significant. Those impacts can be avoided or mitigated by adhering to recognized performance standards, procedures, guidelines and design criteria, as described in the following sections. Thus, this is a Category B project in accordance with IFC’s Environmental and Social Sustainability Policy.
The project is limited to the procurement of 85 LRT vehicles. Thus;
PS5 Land Acquisition and Involuntary Resettlement is not considered applicable for the Project as all the land used by the line, stations, headquarters building, warehouse and maintenance workshop and land required for future auxiliary facilities are already owned by IMM.
PS6 Biodiversity Conservation and Sustainable Management of Living Natural Resources ia not considered applicable for the Project as the metro line is located within a developed urban setting with no known sensitive habitats.
PS7 Indigenous People is not considered applicable as there are no known indigenous peoples in the Izmir.
PS8 is not considered applicable for the project as there are no potential and / or known impacts on historical and/or cultural heritage related with the railcar procurement process.

Key risks and issues associated with the project are: occupational health and safety, contractor management, management of environmental impacts associated with hazardous chemicals and waste management and management of emergencies.

IFC's appraisal considered the environmental and social management planning process and documentation for the project and gaps, if any, between these and IFCs requirements. Where necessary, corrective measures, intended to close these gaps within a reasonable period of time, are summarized in the paragraphs that follow and (if applicable) in an agreed Environmental and Social Action Plan (ESAP). Through the implementation of these measures, the project is expected to be designed and operated in accordance with Performance Standards objectives.

Environmental and Social Assessment and Management System and Policy: Although the municipality has no documented management system in place, Izmir Metro A.S. has an integrated management system which was certified according to ISO 9001 Quality, ISO 14001 Environmental and OHSAS 18001 Occupational Health and Safety Management Standards. Izmir Metro A.S.’s management system is in line with requirements of ISO 50001 Energy Management System and ISO 10002 Customer Satisfaction Management System standards and certified accordingly. As a member of International Association of Public Transportation, Izmir Metro A.S. is one of the signatories of Charter of Sustainable Development, which included commitments to reduce energy consumption, to increase resource consumption efficiency, and to reduce environmental impacts.



Identification of Risks and Impacts and Management Program: In line with Turkish Environmental Impact Assessment (EIA) Regulations, an (EIA exemption letter for the LRT operations dated 21.01.2008 was issued by the provincial environmental authority. The letter indicates that no permit is needed in relation to EIA, given that the Izmir LRT system investment approval dates back to 1992 (i.e. before the enactment of the first Turkish EIA Regulation OG No/Date: 23028/23.06.1997). The Company does not hold an “Environmental Permit”, since the LRT operations are not under the scope of the “Regulation on Required Permits and Licenses within the Frame of the Environmental Law OG No/Date: 28784/29.4.2009”, i.e. not listed in the annexes of the regulation.



In line with its existing management system, Izmir Metro A.S. conducts environmental impact assessment and occupational health and safety risk analysis. Current impact assessment and risk analysis included maintenance and operational related impacts and risks of the existing LRT vehicles and will be updated accordingly (if needed) when the new LRT cars will be operational.



Organizational Capacity and Competency: the environmental, health and safety team of IMM includes 1 full time employee, 5 part time employees and 1 workplace doctor. Izmir Municipality’s Transportation Department has overall responsibility for the purchase of the LRT vehicles whereas the operational phases will be managed by Izmir Metro A.S. and their responsibility includes management of contractors and environmental, occupational health and safety (EHS) issues. In Metro A.S., the General Manager is considered to be ultimately responsible for all environmental, health and safety issues at the company. The company employs an industrial engineer as the “Environmental Management Representative” who is responsible for environmental issues and an “Occupational Health and Safety (OHS) Management Representative”, who also serves as the “Technical Safety and Quality Chief” (also certified as a “B Class” OHS specialist and hereafter referred to as “OHS Specialist”). The EHS team is assigned to perform the risk assessment, provi
de feedback to management on EHS performance and conduct EHS trainings. The majority of the employees working at Izmir Metro A.S. have a technical background and management has a good understanding of environmental impacts and energy efficiency. As a part of its existing management system, Izmir Metro A.S. is providing periodic EHS training to its staff. There is a full time nurse and a workplace doctor (employed three days per week). The “Warehouse Chief” is responsible of waste management issues in the main building (warehouse/maintenance workshop) and the stations.



Emergency Preparedness and Response: Both Izmir Metropolitan Municipality and Izmir Metro A.S. have documented emergency preparedness and response plans including firefighting, evacuation of the station, vehicles, facilities, flood, bad weather conditions, earthquake, derailment, unauthorized access, sabotage and response to spills in line with IFC’s requirements.

Emergency Response Plans were developed for each station which is in line with a corporate level plan. There are fire-fighting and emergency response teams within each station. In cases of emergencies, the train stops at the nearest station and the Traffic Control Centre is notified through signalization. There is a main control room (Traffic Control Centre) and each station has its own control room.

Elevations of underground stations vary from -10 m and -30 m below the ground level. However, existing flood emergency plans do not cover mitigation measures for the floods within the tunnels. As per the attached ESAP, Izmir Metro A.S. shall review its existing emergency response plans to incorporate mitigation measures for the floods and drainage of the water from the tunnels and from the underground stations.

Izmir Metro A.S. conducts periodical emergency and evacuations drills. In 2013, 16 exercises were conducted in several stations during operational hours. Approximately 350 drills were conducted in the last ten years in coordination with the local fire brigades and emergency services. Emergency drills’ date and timing were announced in the station by posters and bullets and through announcements. Scenarios and actions were shared with the passengers by Metro A.S. magazine.

Monitoring and Review: Although the municipality does not have EHS performance indicators such as greenhouse gas emissions and energy consumption, Izmir Metro A.S. is monitoring its fuel consumption, injury rates and waste generation. As a part of the existing management system, EHS indicators are reported and reviewed annually by its management.

Human Resource Policy and Management: There are approximately 4,450 employees (including 3,765 civil servants and 709 workers) within IMM. Of the 3,765 civil servants 1,107 are women and 2,658 are men. Of the 709 workers, 38 are women and 671 are men. The number of Izmir Metro A.S. employees is 272 of which 239 are men and 33 are women.

Both Municipality and Izmir Metro A.S. have documented Human Resources (HR) and procedures related with organization and functioning, recruitment, training, skills, awareness procedures and job descriptions, in line with IFC PS2 and Turkish regulations’ requirements. In IMM, recruitment, terms of employment and benefits are defined and provided according to Turkish “Public Employees Personnel Regulation”. Nondiscrimination and equal opportunity, wages, overtime, working hours, grievance mechanism are defined under Izmir Metro A.S.’s existing HR procedures and / or under a collective bargaining agreement. There is no discrimination allowed on the basis of personal beliefs, gender or other non-job-related characteristics. No retrenchment is anticipated; on the contrary, there is an expected increase in the workforce, as Izmir Metro A.S. is recruiting with the expanding metro lines and railcars. In line with Turkish laws, there is no child labor and/or forced labor employed in Municipality and Izmir Metro A.S.

Both IMM and Izmir Metro A.S. work in 2 or 3 shifts depending on the departments and provide services 7 days a week. Office employees work between 8:30-18:00, Monday to Friday during the week. The union employees work 6 days 45 hours per week in 3 shifts and maintenance employees work 5 days 45 hours per week.

Grievance mechanism: There is a grievance mechanism where all employees, including the contractors, can raise and register their concerns. Recent grievances have been limited to 3-5 per year and generally concerned the behaviors of other employees. In the past 6 years, Izmir Metro A.S. had on average 35 grievance cases per year, but the number is showing a decreasing trend, with 10 grievances in the past year. The grievances generally concerned working conditions such as lighting or food services, and both the claims and the results are available to employees through open records.



Workers Organizations: There is no prohibition or discouragement of freedom of association. There are 4 labor unions, “Tum Bel-Sen”, “Demiryol Is”, “Genel Is”, and “Turk Is” representing employees and contractor workers in IMM. “Demiryol Is” is representing 226 employees in Izmir Metro A.S.

Occupational Health and Safety (OHS): Izmir Metro A.S. has a documented and certified management system to ensure occupational health and safety for the employees. The system includes procedures for risk analysis, safe working, internal audits, monitoring of compliance to legal other (such as stakeholder, customer requirements) requirements, incident and near miss recording and investigation, and work permits. Mitigation measures,
such as work equipment improvement, training, related with the workplace risks are implemented.

Izmir Metro A.S. has an OHS Board (members are Company Manager, Rolling Stock Department Manager, Fixed Installation Manager, Traffic Manager, Stations Manager, Human Resources and Training Chief, OHS Specialist, Workplace Doctor and Environmental Management Representative, 3 employees as workplace representatives, one union employee and Rolling Stock and Fixed Installation foremen from the workforce), which meets once every three months to review health and safety issues including incidents, progress on planned actions, inspection reports.

The workplace doctor is employed for 3 days for a total of 4,5 hours per week. At Izmir MetroA.S.’s headquarters and workshop, there is a full time nurse during the day. Forty six workers are certified as first aid responders and are available on all shifts. A medical room equipped with required medication is also provided. There is an agreement with a state hospital 15 minutes away from the main office for emergencies and periodical health checks and for health services to be provided to the employees. The staff to be employed is subject to medical testing and analysis specific to the job where he/she will be employed. The health tests, including eye checks, audiometric tests, color blindness, blood test and lung X-ray, are done periodically according to legislation in force. According to medical reports, 14% of the employees have light hearing loss, 4% medium hearing loss and 2% heavy hearing loss (reportedly non-occupational).

Izmir Metro A.S. has an incident reporting and investigation system in place including for near misses. 55 near misses were reported the last twelve months period, 27 in 2013 and 24 in 2012. The lost time injury frequency rate (LTIFR, number of injuries per million work hours) was 1.57 for the last twelve months, which was improved when compared to 3.15 in 2013 and 10.13 in 2012. The LTIFR is lower than the sectorial benchmarks (reference: http://www.bls.gov) for rail transportation (6.5). There are no fatalities or occupational illnesses reported in Izmir Metro A.S. since the operations have started.

As a part of orientation program, more than 10 hours per employee OHS training was provided to new employees and interns. In 2013, 1,420 man hours EHS Management System training (approximately 5 hours per employee) was provided including topics such as risks and mitigation methods, personal protective equipment (PPE), emergency response. Special OHS training, including safe approach to stations, defensive driving was provided to LRT drivers.

PPE is provided, checked annually and replaced as necessary. During the site tour it was observed that some employees were not using the required PPE for their tasks. Risk assessments do not include detailed Job Safety Analysis for each task to cover proper PPE need specific to the task.

There is a work permit system in place, covering operations su
ch as work at heights and hot work. However, permit system do not include the “Lock Out Tag Out” implementation to ensure that all energy sources, including electricity and pressure, will be isolated during the work. Electrical power in rail lines is shut down using the SCADA system prior to the start of daily line maintenance operations. Entrance of maintenance personnel to the line is not allowed while the system is powered

Workplace exposure monitoring has been carried out in 2008 for air quality/dust and vibration. Dust measurements were taken at Üçyol, Konak Çankaya and Basmane Stations and all results were between 1.05-1.58 mg/m3 when compared to the International Labor Organization (ILO) standard of 5 mg/m3 and in line with national requirements. Gas measurements were taken for carbon monoxide (CO) in the welding area, hydrocarbons in metal washing area and toluene and xylene in the paint shop and no CO and hydrocarbons were not detected. Toluene and Xylene were measured at 10 mg/m3, below the legal parameter of 50 mg/m3. The workshop has a ventilation system in place. A vibration survey was conducted in 2008. 8-hours daily vibration exposure for the whole body was measured as 0.401 m/s2 in the driver’s seat and on the floor, which is below the regulatory limit of 0.5 m/s2. Illumination levels were in line with national regulatory and WBG’s limits.

Existing LRT vehicles were maintained according to legislative requirements. Preventive maintenance system included periodical daily, weekly, 6000 km, and 100,000 km maintenance checks covering wheels periodical adjustment, main line maintenance (incl. rail, 3rd rail, switch), power supply, signalization and communication, electrical and technical rooms at stations, firefighting system. Periodical equipment inspections, including mobile platform, elevator, forklift, cranes and hoist, boiler, compressor and air tank were performed by third party accredited Institutions and Chamber of Mechanical Engineers in line with national legislations.

There were no radioactive lightning rods. Periodical grounding measurements were performed annually by third party accredited companies in line with legislation in force. Battery charge location was provided with ventilation. During the site tour, it was observed that there were unprotected electrical cables for portable equipment on the ground and some of the electrical panels were not locked and with missing insulating floor.

Although key maintenance activities were carried out at midnight shift, the existing risk assessments do not cover night work risks.

It was observed that manual handling works were undertaken at the maintenance workshop such as handling of heavy electrical motors and wheels with auxiliary lifting equipment. Although there was a procedure for manual handling, there is no program for minimizing manual handling and replacing with lifting with proper equipment.

Although staff can work alone in the station in technical and electrica
l room, risk assessments do not cover lone working risks and Izmir Metro A.S do not have a lone working procedure including periodical reporting to a central control room.

During the site visit, it was observed that AC unit’s filter cleaning was performed at height without proper fall protection and there were no protection against accidental fall from heights at Basmane station, where two windows were overlooking the metro tunnel.

Per ESAP, Izmir Metro A.S. shall enhance the existing OHS system and provide IFC a copy of the updated procedures in order to (but not limited to); (i) ensure that required PPE will be used by the employees; (ii) improve and ensure implementation of working at height procedures, including installation of missing guards such as at Basmana station and use of fall protection during AC unit maintenance, (iii) establish and implement a “Lock Out Tag Out” system with physical locks to isolate workers from live wires during work; (iv) conduct job safety analysis as a part of existing risk analysis; (v) conduct risk assessment and implement necessary mitigation measures for midnight shift and working alone; (vi) improve manual handling procedures and develop a program to minimize manual handling need; (vii) improve the periodic equipment and vehicle inspection system; (viii) improve on electrical safety system to ensure that electrical cables for portable equipment will be protected on the ground (if needed) during the work and the electrical panels will be kept locked to prevent unauthorized access and all missing insulating floor will be completed The enhancement will include the development of a time bounded action plan, agreed with IFC, to define and complete the physical improvements needed for the mitigation of the risks.

Workers Engaged by Third Party: Izmir Metro A.S. outsourced security, cleaning and catering personnel through third party contractors. There were 302 subcontractors for security (197), cleaning (103) and catering (2) activities There were also third party contractors employed in maintenance works such as grinding. Maintenance service for the equipment such as elevators, escalators etc. were provided by suppliers. There were 8 Chinese personnel (employed by CSR) onsite providing maintenance services to vehicles and related training to the Company employees. Installation and maintenance services for the new LRT vehicles will be provided by suppliers during the warranty period.

The company’s Human Resource policy also encompasses contract workers.

Contractors are required, as per contract requirements, to follow Turkish E&S and OHS legislative requirements, including conducting risk assessments, nominating OHS experts and provide EHSS training to employees. Contractors were required to submit reports every two months including information/data regarding OHS issues such as incident rates. In addition to Izmir Metro A.S., IMM also conduct randomly audits to contactors.

The EHSS performances of contra
ctors, including the lost time injury frequency rate or severity rate (number of lost days per million hours) were recorded. The lost time injury frequency rate (LTIFR, number of injuries per million work hours) was 13.17 for the last twelve months, which was increasing when compared to 12.25 in 2013 and 11.78 in 2012. The LTIFR is higher than the sectorial benchmarks rail transportation (6.5).

In 2010, a fatal accident, involved explosion of a compressor air tank located near the entrance of the approach tunnel of the metro construction and resulted in death (2) and injury (2) of contractor workers. A public prosecution lawsuit was carried out, which ruled in 2013 that construction managers of the sub-contractor company had “first degree fault” related to the incident. Over the course of the excavation and construction works of the metro line, several tunnel collapses and groundwater inflow and drainage issues have been covered by the national media. No associated fatalities or injuries were reported, however contractors have many times been accused by the media of faulty design and construction techniques, especially in relation to geological and hydrogeological characteristics of the area.

As per ESAP, Izmir Metro A.S. shall enhance its existing contractor management system and provide IFC a copy of the updated documents in order to (but not limited to); (i) include necessary clauses to contracts with the maintenance and other LRT vehicle related contractors to implement Izmir Metro A.S.’s safe working instructions and system procedures for work permits, incident reporting, emergency response, PPE requirements, machinery and equipment inspections; (ii) define IMM’s and Izmir Metro A.S. responsibility and requirements for the regular inspections, audits and periodical reporting of the EHS performance and compliance with required laws and regulations.

Resource Efficiency: The existing and new LRT vehicles will run on electrical energy, powered by a 750 V DC third rail system. Existing LRT line has 10 electrical energy supply points. The electricity is supplied by a third party company. In case of power shortage, system gets back electricity in 2.5 minutes from main line of Izmir.

Izmir Metro A.S. has an energy management system in place, which was certified according to ISO 50001 included an energy reduction scheme, periodical monitoring, review and reporting of its energy and fuel consumption as well as greenhouse gas (carbon dioxide - CO2) emissions to senior management. Since 2009, “energy efficient driving technique” was implemented in order to improve driving economy. Staff is trained to apply manual regenerative braking at certain brake and maneuver points in order to recycle energy for use by other vehicles through generated power being fed back into the system. It was noted that through this program, by the year 2014, electricity consumption per km travelled was reduced by 29%. Consequently the consumption per km travelled was reduced from 3.99 kWh/km in 2008 to 2.85 kWh/km in 2014. According to the 2015-2019 Strategic Plan, the company aims to achieve a maximum consumption of 2.75 kWh/km during spring/fall and 3 kWh/km during summer/winter periods in 2014 and the upcoming years.

The company reported that total energy consumed for operations was recorded as 18,415,505 kWh during the first half of 2014, while it was 14,950,142 kWh during the same period in 2013, reflecting a 23% increase, attributed to increases in service frequency.

The company has no projection available regarding any savings in energy consumption (in terms of energy per km travelled) through the new vehicles to be purchased.

In the first half of 2014, average natural gas consumption has been recorded as 1709 m3/month. A 52% decrease was recorded in natural gas consumption compared to the same period of 2013. Average fuel consumption has been reported as 300 L/month.

Water: Water consumption is mainly related with vehicle cleaning. Domestic and process water for the company operations is supplied from the municipal water supply network (operated by IZSU - the Izmir Water and Sewerage Administration). Average monthly water consumption at the main building has been reported as 860 m3 (including water for domestic use, irrigation and washing of vehicles). The amount of water consumed at the main building has been reduced by 11.1 % during the first half of 2014, in comparison to the same period in 2013 as a result of switch to drip irrigation system for landscape irrigation at the headquarters in 2014.

Greenhouse Gas and Air Emissions: Izmir Metro A.S. has an exemption from the requirement to hold an Air Emissions Permit according to related Turkish legislations. At the workshop and warehouse, there were two boilers for heating and one boiler for hot water generation, all fueled with natural gas. The latest e
mission report was prepared in 2014 and the measured emission parameters, including carbon monoxide and nitrogen oxide (NOx) were in compliance with relevant Turkish legislation and WBG General EHS Guideline threshold limits. However, there is a potential for heat recovery, as the “heat loss by gas emissions” parameter appeared to exceed the defined threshold in all three boilers.

LRT vehicles run on electrical power and therefore do not generate direct emissions. The total emissions of the project is estimated to be around 35.500 tpa CO2 equivalent.

For the existing LRT vehicles, 120 AC units in ABB vehicles contains R-134A refrigerant (which is recognized as a suitable alternative refrigerant for R-12) and 80 AC units in CSR vehicles contains R-407C refrigerant (which is recognized as a suitable alternative refrigerant for R-22). Regarding the vehicles to be procured, technical specifications included requirements R-407C shall be used as the refrigerant within the HVAC systems and HCFC and CFC shall not be used in any equipment.

Wastewater Treatment: Process wastewater generation is from washing of the LRT vehicle interiors and exteriors at Halkapinar station, where the workshop and warehouse are located. Exterior washing is carried out at the wash station located at the vehicle entrance of the maintenance workshop. Interior washing is carried out in the workshop, where biodegradable detergents were in use. Wastewater recycling was ensured by draining, collecting and transferring the effluents into concrete underground settlement basins located onsite. There are three basins, each with a volume of 5 m3, where oil-water separators are also installed. The wastewater is used for exterior washing again and unused/excess wash water is sent into the municipal sewer system, which ends at Municipality’s wastewater treatment plant, IZSU. IZSU performs annual testing for the wastewater in order to ensure that the effluent water quality is in line with local regulations. There are separate collection systems for sewer and storm water collection systems at the facility.

Domestic waste water at the stations and at the workshop is discharged to IZSU’s sewer system.

Waste Management: Wastes from maintenance and operational phases includes waste oil, contaminated fabric, waste fluorescent lamp and waste toner, paper, plastic and metal, which were transported, recycled and/ or disposed by third party licensed waste companies. Annual waste generation quantities are reported to local authorities periodically, in line with local legislation requirements.

In order to minimize waste toner (classified as hazardous waste) generation, personal printer and copier devices were replaced by shared office devices; which consequently reduced generation of such wastes by 80% with a parallel decrease in energy consumption.

As per the attached ESAP, Izmir Metro A.S. shall improve the existing waste storage area and/or construct a new waste storage area to ensure that
all wastes are properly stored in a well-ventilated area, away from direct exposure to sunlight and away from the maintenance process, where secondary containment is installed and the basement is impermeable.

Noise: During routine operations, noise is generated by the contact between wheel and rail during normal movement and braking; and/or aerodynamic noise generated by the train pushing air; and/or traction noise generated by the engine and cooling fans.

In relation to the new LRT vehicles to be procured, technical specifications issued by IMM require that all new vehicles will comply with national regulatory requirements and threshold values in terms of internal and external noise levels.

Hazardous Materials: Hazardous chemicals used for LRT vehicle maintenance include paint, lubricants and solvents. Chemicals are stored in small quantities in plastic containers and drums near their places of consumption. Material Safety Data Sheets (MSDSs) for the chemicals are available. As a part of the existing EHS system, MSDS information for chemicals was summarized in tabular format at locations where chemicals were used. Eye wash stations were available in the workshop.

Biodegradable lubricants are used for LRT vehicles. For the new LRT vehicles, technical specifications include requirements such as biodegradable lubrication chemicals to be used in flange lubrication systems of all of the new vehicles. Technical specifications also included requirement to ensure that all materials will be free of asbestos containing materials (ACMs).

The transformer facilities at the stations and the main building of the Company were of dry type (oil-free) and do not contain polychlorinated biphenyls (PCBs).

As per the attached ESAP, Izmir Metro A.S. shall improve the existing hazardous substance storage area or dedicate a new area, with the same conditions as specified for waste storage area.

Community Health and Safety: For the procurement of the new LRT vehicles, a technical specification document, covering health, safety and environmental requirements were prepared by IMM. The specification included references to European Union Norms (EN), German Standards (DIN), American Standards (NFPA), International Union of Railroads Standards (UIC) as well as a range of additional requirements.

The company has developed an Accident/Near Miss Database (start date: April 2008, last update: April 2014) for passenger accidents, first aid cases, near misses, property damage and security related incidents. A total of 350 incidents were recorded since 2008. The number of incidents in 2013 and first half of 2014 was 31 and 12, respectively. Past incidents during train operations included but not limited to numerous suicide attempts (that were prevented), passenger balance loss or losing the grip on hand rail of the escalator and fall resulting in minor injuries, falls to train tracks, entrance to train tracks, entrance to trains after the last trip which were headed to Halkapinar parking area, and fights or aggression inside the vehicles.

The metro line is fenced at both sides of the tracks at aboveground line/stations. There are necessary measures and signage at the stations related to safety that include safety posters, big yellow lines at the platform to be aware of the safety distance from the train, warning signs for non-entry to dangerous areas and areas where passengers are not allowed, emergency exits and necessary signs, fire equipment, high voltage electricity signs and third rail line warning signs and no smoking signs. There are “Emergency Call Station” systems at all stations (one system in each platform) which are activated by using a button to connect to the Traffic Control Center to report cases and ask for help. There are Digital Video Recorder (DVR) surveillance systems installed at each station. The company is in the process of renewing the system. The station operator can view all locations through cameras. Two to five security personnel (unarmed) are available at each station, with the number varying depending on station size. For security purposes, there are no waste bins at stations except for the ticket desk area. There are stretchers and wheelchairs in all stations as well as first aid cabinets. Izmir Metro A.S. employs at least one staff at each station with a first-aid certificate to respond if a passenger needs help.

In the existing vehicles, there are safety posters in place in all vehicles. CSR vehicles have safety notifications on each vehicle door, e.g. do not lean on doors, do not place your hand between doors and black yellow stripes. There are electric panel warning signs, fire extinguishers, emergency stop buttons, window breaking hammer and one megaphone in each vehicle (that is connected to the driver). Vehicles are cleaned periodically in order to prevent public exposure to diseases.

Izmir Metro’s system i
s controlled by computers and the route of the vehicles is determined automatically. Interlocking and Automatic Train Protection (ATP) systems are used in Izmir Metro system ensure safe transportation and to prevent collisions.

A total of 85 escalators and 46 elevators (for disabled and elderly) are available at stations. There are ramps at the entrance of the elevators important for people using wheelchairs.

At each station, there were maps with Braille alphabet to help the visually impaired people showing the metro line and stations located at entrances and exits of the stations. Yellow lines with 3 dimensional were placed on the ground for visually impaired people to follow the right way.

For hearing impaired passengers, there are hearing induction loop systems in place (i.e. hearing aid users can use a telecoil switch to hear announcements and music directly through their hearing aid receiver).

There are battery chargers for wheelchairs in 4 stations.

Emergency Preparedness and Response: The number of passengers entering in/exiting from stations is monitored online by meter reading units at the stations. The emergency cases are controlled by the Traffic Control Center. Drills have been conducted at stations considering different scenarios.

In line with the national laws requirements, the main office, workshop and stations are equipped with fire detectors, alarm buttons, fire stations (in which hydrant system with hoses) and extinguishers. Fire pump systems (including a central water reservoir in Halkapinar in addition to the ones in several stations) in the stations are designed to support each other. Heat and smoke detectors are installed in the utilities in the stations. Sprinkler systems are installed in the new 7 stations. Emergency exits are clearly marked to be visible in total darkness at all locations. Fire-proof doors are installed wherever necessary. Emergency service phone numbers are properly displayed at stations. There is an agreement with a local state hospital which is 5 minutes away from the headquarters and near the metro line to provide health services for the passengers in case of emergencies.

Each of the existing CSR vehicles have two 6 kg gas fire extinguishers and ABB vehicles have four 6 kg extinguishers. There is an extra gas fire extinguisher in the driver cabinets. In all LRT vehicles, there are fire detectors within ventilation ducts.

Security Personnel: The majority of the IMM’s security personnel are unarmed. There are 33 armed personnel, whose newest member has been employed since 1997. They are required to renew their security certificate every 5 years No significant incidents occurred since 1997.

Izmir Metro A.S. outsources security personnel working in the metro stations through third party contractors. In the past year, 5% of the community grievances were on the behavior of security personnel. No serious incident was recorded.

Stakeholder Engagement Plan: The Company has identified a stakeholder list which is included in Izmir Metro A.S. 2015-2019 Strategic Plan that is disclosed on the company website. The most important stakeholder was reported to be IZBAN (Izmir Muni’s other metro subsidiary, which operates metro lines on other parts of Izmir City) with whom Metro A.S. is working closely. The other stakeholders within the transportation business are ESHOT and IZULAS (bus operators) and IZDENIZ (ferry operator). The priority stakeholders are identified as passengers, suppliers, IMM, fire brigade, 112 emergency service, police, metro line and vehicle contractors, Gediz Electricity A.S. and Kentkart. As deemed necessary, all of these stakeholders are contacted and necessary information is disclosed.
The communication tools that are used by the company to disclose information include its website (http://www.izmirmetro.com.tr), Izmir Metro Periodical Magazine (published twice a month, available on the company website and in magazine holders in stations), visual screens, announcements in carriages and information given by personnel. In order to inform the residents of Izmir, tools including announcements made by drivers, use of visual screens and disclosure through periodical magazine were used prior to the start of the construction of the new recent line and stations. The procurement of new vehicles together with the new parking area for vehicles that is to be constructed was published in the Metro Magazine on 18.06.2014.
IMM also publishes a magazine once or twice a month. Other tools that are being used by IMM are press briefings, billboards, local newspapers, digital screens (where projects are presented) and website. As reported, IMM website is up-to-date and refreshed almost every day.
As deemed necessary, the coordination with the governmental authorities is conducted by the Traffic Control Center in accordance with the Emergency Response Procedures and Rules Book.
External Communications and Grievance Mechanisms: Both IMM and Izmir Metro A.S. continuously provide information on their current and planned activities on their website and monthly magazines. Both IMM and Izmir Metro A.S. have documented external grievance mechanisms that are in line with IFC requirements. The stakeholders are aware of the grievance systems in both institutions and based on the grievance records, the systems are working properly. Third parties can raise their concerns through email, letter or call center. Izmir Metro A.S. has an average of 1.6 days in responding community grievances. Between June 2013 and June 2014, the majority of the claims were related with information inquiries and travel comfort. There were also grievances related with equipment malfunction and attitude of Izmir Metro A.S. employees. All grievances were answered by direct messages.

The Environmental and Social Review Summary will be shared on IMM’s and Izmir Metro’s website, at the gate of the stations and the headquarters.

For more information please contact;

Contact Person : Mr. UNAL DAGLI, Izmir Buyuksehir Belediyesi, Banliyo ve Rayli Sistem Yatirimlari Daire Baskani,
Address : Cumhuriyet bulvari, No:1, Konak / Izmir / Turkey
Telephone : 00 90 232 293 16 92
Email : mailto:unaldagli@izmir.bel.tr

Contact Person : Mr. SONMEZ ALEV, Metro A.S., Metro A.S. General Manager,
Address : 2844. Sokak, No:5, 35110-01 Mersinli / Izmir / Turkey
Telephone : 00 90 232 461 54 45
Email : mailto:info@izmirmetro.com.tr

Broad Community Support is not applicable for this project

Title	Anticipated completion Date
Izmir Metro A.S. shall review its existing emergency response plans to incorporate mitigation measures for the floods and drainage of the water from the tunnels and from the underground stations.	03/31/2015
Izmir Metro A.S. shall enhance the existing OHS system and provide IFC a copy of the updated procedures in order to (but not limited to); (i) ensure that required PPE will be used by the employees; (ii) improve and ensure implementation of working at height procedures, including installation of missing guards such as at Basmana station and use of fall protection during AC unit maintenance, (iii) establish and implement a “Lock Out Tag Out” system with physical locks to isolate workers from live wires during work; (iv) conduct job safety analysis as a part of existing risk analysis; (v) conduct risk assessment and implement necessary mitigation measures for midnight shift and working alone; (vi) improve manual handling procedures and develop a program to minimize manual handling need; (vii) improve the periodic equipment and vehicle inspection system; (viii) improve on electrical safety system to ensure that electrical cables for portable equipment will be protected on the ground (if needed) during the work and the electrical panels will be kept locked to prevent unauthorized access and all missing insulating floor will be completed. The enhancement will include the development of a time bounded action plan, agreed with IFC, to define and complete the physical improvements needed for the mitigation of the risks.	02/28/2015
Izmir Metro A.S. shall enhance its existing contractor management system and provide IFC a copy of the updated documents in order to (but not limited to); (i) include necessary clauses to contracts with the maintenance and other LRT vehicle related contractors to implement Izmir Metro A.S.’s safe working instructions and system procedures for work permits, incident reporting, emergency response, PPE requirements, machinery and equipment inspections; (ii) define IMM’s and Izmir Metro A.S. responsibility and requirements for the regular inspections, audits and periodical reporting of the EHS performance and compliance with required laws and regulations.	02/28/2015
Izmir Metro A.S. shall improve the existing waste storage area and/or construct a new waste storage area to ensure that all wastes, are properly stored in a well-ventilated area, away from direct exposure to sunlight and away from the maintenance process, where secondary containment is installed and the basement is impermeable.	03/31/2015
Izmir Metro A.S. shall improve the existing hazardous substance storage area or dedicate a new area, with the same conditions as specified for waste storage area.	03/31/2015