Working Conditions and Management of Worker Relationship – As a relatively new company, Hidrovias has sought to establish itself as a sector leader in human resources practices and to build a highly positive workplace atmosphere. At the corporate level Hidrovias has a comprehensive and well-articulated Ethics Code (Código de Ética or code of conduct) that outlines the company''s commitment to socially and environmentally responsible business practices in all respects. It states the company''s values, principles, and expectations of its employees clearly, and the code of conduct underpins and guides the functioning of a group-wide business ethics committee (Comitê de Ética), which meets on a monthly basis or if any special need arises. In addition, Hidrovias has developed a company-wide human resources policy, and it is implementing a comprehensive set of human resources practices and procedures that align with its overall vision. These practices and procedures concern all aspects of recruitment, selection, contracting, feedback and performance reviews, professional development, reassignments, promotions, and end-of-employment formalities. This overarching approach is then translated into country-specific procedures and practices at the operational levels in Brazil, Paraguay, and Uruguay. Brazilian operations are the most advanced in defining and implementing their internal procedures and practices, whereas Paraguayan and Uruguayan operations are still finalizing the full complement of such measures.
Hidrovias supports labor rights, including the freedom of workers to organize, associate with a union of their choosing, and engage in collective bargaining. In Brazil, where local labor laws and practices are highly structured and regulated, virtually the entire workforce is unionized. The Brazilian affiliate, HDB, is currently switching the registration of unionized workers from a maritime union to one more appropriate for a logistics operator with a significant number of office staff. In the case of Uruguay, although the existing workforce in the river barge operation is relatively small (about 25 employees in total), Hidrovias'' local operator, Limday, seeks to respect fully its workers'' right to organize and to associate with a union of their choosing. Currently two of the 14 push boat crew members and one of five mechanics are affiliated with a union, and Limday seeks to be responsive to worker needs in general and specifically with regard to union requirements and requests. Some quality-of-life upgrades have been introduced for the Limday push boat crews, for example, and a new collective bargaining agreement with one of the unions is presently being negotiated. At the Obrinel maritime port in Montevideo, which is currently under construction, the company expects to employ 70 people during operations, all of whom will be free to associate with a union of their choosing. In Paraguay, which historically has had a tradition of weaker and less rep
resentative unions, no staff is unionized, but a number of navigational staff is affiliated with professional societies for captains, first mates, and sailors. Nevertheless, the company has unequivocally stated that it sees no impediment against unionization or collective bargaining agreements, should employees choose to pursue such options.
In both Brazil and Paraguay, Hidrovias is developing partnerships for purposes of training its prospective workforces. In the case of Pará, Brazil, the environmental licensing process for the ports in Miritituba and Vila do Conde included requirements to identify training needs both for the construction phase and for longer-term workforce development, and HDB is working with SINE (Sistema Nacional de Emprego), Instituto Federal do Pará (IFPA), and SENAI (Serviço Nacional de Aprendizagem Industrial) to roll out training courses for specific skills it requires. The company has established targets for "local" hiring (defined as workers recruited within the state of Pará), and in the case of the Vila do Conde port, where HDB has the majority of its Brazilian operational staff, the local labor target of 65% has so far been exceeded. In a similar vein, Hidrovias del Paraguay is creating a partnership with SINAFOCAL (Sistema Nacional de Formação e Capacitação) and the Directorate-General for Employment to train entry-level sailors. In its Paraguayan operations, the company is also seeking ways to ensure that navigational staff, particularly in its officer corps, are able to gain appropriately varied onboard experience and study and sit for necessary exams to advance in the professional credentialing system in that country. This is seen as highly innovative, valuable, and motivational by crew members.
As a new company with only a few years of operations, HDB has not reported any significant cases of investigations or lawsuits by the Public Prosecutor for labor issues in Brazil, and the Hidrovias subsidiary in Paraguay and joint-venture partners in Uruguay report similarly minimal levels of labor-related grievances. Based on IFC interviews with select Hidrovias staff, including crew members on their push boats, employees appear to be very satisfied with the terms and conditions of employment. In general terms, Hidrovias has a reputation of paying its employees well and providing attractive benefits, and it is seen as a market leader as result of its highly modern fleet and its clear commitment to workplace health and safety (see below). Staff also appreciates the company''s relatively horizontal and solutions-focused workplace environment. In Paraguay, for example, the telephone numbers of senior managers are listed on board Hidrovias'' push boats, and it is not unusual for operational staff to call them directly to resolve problems. Personnel at all levels appear genuinely to value and identify with this strong internal workplace culture.
Hidrovias'' internal worker grievance mechanisms are based first on th
e ability of staff to raise concerns or complaints with their supervisors, then taking any unresolved issues to the HR department, or if necessary, lodging complaints directly with the company''s ethics committee (Comitê de Ética). In Paraguay there are plans for installing onboard suggestion/complaint boxes, should crew wish to raise issues or register grievances through such means. In addition, Hidrovias is also developing an anonymous online channel for making complaints or suggestions, which will also be available to workers at third-party contractors. Under the ESAP, Hidrovias will formally constitute and publicize the existence of this anonymous workers’ grievance mechanism and ensure that all personnel, including third-party workers, have access to it.
Non-Discrimination and Equal Opportunity - As noted above, Hidrovias has a company-wide set of principles and policies for managing human resources, and these are being translated into operational-level procedures and practices at the country or operator level. Among these principles Hidrovias has made a clear commitment to non-discrimination and equal opportunity in hiring and advancing staff, which traditionally has been male-dominated for push boat crews. The company is highly cognizant of this historical legacy, and particularly for its officer corps it is looking for ways to seek out and promote greater opportunities for women to participate in the workforce.
Protecting the Workforce - Hidrovias has strict prohibitions, as articulated in its code of conduct (Código de Ética), against employing underage workers or engaging in any forced labor practices, both through its own operations and those of its suppliers or contractors. Recruitment and contracting procedures, including of workers employed by third-parties, guard against such practices. Only where permitted and regulated by law – as in the case of Brazil''s Menor Aprendiz program – will Hidrovias allow young workers to participate in formal apprenticeships but not engage in any hazardous activities.
Occupational Health and Safety - As stated in its corporate code of conduct, Hidrovias places a high degree of emphasis on occupational health and safety (OHS). By incorporating best industry practices from logistics operations around the region, the company seeks to become a sector leader in this respect. IFC observed that the company has a comprehensive and well-developed OHS system functioning throughout its operations. At the corporate level, OHS policies and approaches follow the International Safety Management (ISM) Code of the International Maritime Organization, and Hidrovias is aiming for ISM certifications at both the company and operational levels. In each country, the company scrupulously follows national legislation and regulation regarding workplace safety (such as the normas regulamentadoras, or NRs, in Brazil), and these are reflected in operational procedures and practices. In its approach to OHS at its Vila do
Conde worksite, for example, HDB has implemented a full panoply of OHS measures: onsite induction and weekly trainings on OHS, monthly awareness campaigns, workplace safety committees, daily safety briefings, obligatory use of personal protective equipment, prior analysis of any hazardous work activities, the issuance of specific permits for such work, and investigations of any workplace accidents or injuries. This focus even extends to the analysis and rectification of potential sources of ergonomic problems for office workers. Beyond Brazilian legal requirements the company has sought to implement further innovations and good practices, for example by requiring any vehicle used by a third-party contractor at its Vila do Conde site to pass HDB''s own safety inspection every six months and by assembling all of its contractors'' health and safety staff on a weekly basis to focus exclusively on OHS issues. The Vila do Conde site has also instituted a system – which Hidrovias hopes to expand throughout its operations – of encouraging staff to flag OHS issues proactively that require further training and attention through a system of anonymous suggestion cards. Moreover, senior managers are held to the same standards and inspected regularly on OHS issues as well.
This rigor extends throughout the company''s operations. For example, IFC observed at the Montevideo port worksite that the local Hidrovias affiliate, Obrinel, has hired dedicated OHS staff to guide and monitor both company and contractor staff regarding health and safety through the application of a well-structured and thorough approach. In its Paraguayan operations, the company has introduced the safe use of hand winches and plans to introduce special lightweight ropes to minimize potential injuries while barges are being lashed up. So far there have been very few and relatively minor workplace accidents within Hidrovias'' own operations or among the contractors involved in building its ports. However, as noted below, the subcontractor of a Chinese company hired to build barges for Hidrovias suffered two fatalities and two additional injuries in a late-December 2013 accident, after which Hidrovias mounted both an investigation and a number of corrective measures, including the assignment of its own OHS staff to monitor such issues at its manufacturers directly.
Workers Engaged by Third Parties - Hidrovias seeks to extend its responsible practices on labor and OHS issues to its principal suppliers, contractors, and service providers. The principal employers of third-party workers in HDB’s supply chain include first-tier suppliers, namely the following: Robert Allan, a Canadian naval architectural consulting firm established in 1930, and a leader in creating cost-efficient vessels for service in the marine transportation industry; Uzmar, a Turkish shipyard, founded in 1984, which builds tugs and workboats using compact tug designs from Robert Allan; ZPMC, a state-owned Chinese company bas
ed in Shanghai, which engages in the design, building, installation, sale, and leasing of heavy port handling systems and machinery, heavy ocean equipment, and large metal structures and components; CIE, a Paraguayan company founded in 1978, that manufactures and installs capital goods for both domestic and international clients in the energy, transportation, and industrial sectors; Roll-Lift, a subsidiary of Roll-Dock formed in 2011, which provides door-to-door solutions for the transport of heavy loads; and Erin and Estaleiro Rio Maguari, Brazilian shipbuilders engaged in the design, construction and refurbishment of some of HDB’s barges and pushboats. As part of its contracting process, HDB screens its third-party contractors and requires them to submit valid documentation regarding EHS issues in conformity with local and national environmental regulations. Likewise, HDB’s control procedures will require proof of appropriate training or certification for third-parties hired for specialized skills or to carry out hazardous activities.
After a serious accident in December 30, 2013 in the block fabrication area of HRDD (Huarun Dadong Shipyard), a subcontractor of ZPMC in China, that resulted in the death of two workers of HRDD and injuries to two others, Hidrovias immediately sent a senior manager to China to interact with ZPMC and HRDD to make sure that the investigation and analysis of the accident was carried out at the appropriate level. The preliminary action plan presented by ZPMC was found to be adequate, and Hidrovias is following up on its implementation. The company has subsequently stepped up enforcement of its system under which it guides and oversees supplier performance on OHS through onsite monitors who work for Hidrovias. Weekly calls are carried out between South American-based OHS managers and these site monitors to ensure that problems are identified early and corrective actions are taken expeditiously.
The second major category of third-party workers comprises employees of the construction and specialized service companies contracted to build Hidrovias'' terminals. These currently include the Vila do Conde site in Pará, northern Brazil, and the Obrinel terminal within the Montevideo port. Construction is also likely to commence on two additional inland terminals (Miritituba and Marabá) within the next 1-2 years. In the case of Vila do Conde, some 1,000 construction workers will be hired in the course of the project, and HDB has sought to manage labor and OHS issues of these contractors through strict performance clauses and ongoing monitoring by the company''s own staff. In the case of Obrinel, construction work is divided among seven different contractor packages, with a total estimated workforce of 400 over the course of the project. Obrinel has hired a full-time consultant exclusively to guide contractors and monitor their performance on OHS issues. In the case of Miritituba, which is due to begin construction in July,
2014. HDB is hiring contractors for different packages of work. They will be managed and overseen by a project team from Promon (a strategic partner of Pátria''s in the P2 private equity fund that owns Hidrovias). Under Hidrovias'' supervision, Promon is already hiring a health, safety, and environmental manager and team for overseeing contractor performance.