While all Performance Standards are applicable to this investment, IFCs environmental and social due diligence indicates that the investment will have impacts which must be managed in a manner consistent with the following Performance Standards. If IFCs investment proceeds, IFC will periodically review the the project’s ongoing compliance with the Performance Standards

PS 1 – Assessment and Management of Environmental and Social Risks and Impacts
PS 2 - Labor and working conditions
PS 3 - Resource Efficiency and Pollution Prevention
PS 4 – Community Health, Safety and Security
If IFC’s investment proceeds, IFC will periodically review the the project’s ongoing compliance with the Performance Standards

This proposed project is classified as Category B according to IFC’s Procedure for Environmental and Social Review of Projects as the environmental and social impacts of the projects are limited, site-specific and can be minimized, avoided or mitigated by adhering to generally recognized performance standards, guidelines, or design criteria. Key environmental and social issues associated with this project include: i) environmental and occupational health and safety management systems and procedures during construction and operation; ii) regulatory compliance with applicable environmental and social national laws and regulations and recognized international standards as requested by the QAIA Rehabilitation, Expansion and Operation Agreement (REOA); iii) implementation of appropriate HR policies and procedures; iv) Occupational Health and Safety (OHS) risks for employees; v) wastewater treatment and disposal; vi) life and fire safety and; vii) fuel/hazardous materials storage and handling; viii) aircraft noise mitigation and ix) bird hazards.

The airport is located in a relatively remote area and the project is limited to the construction activities at an existing, operating airport, and there is no need for additional land acquisition and access. Nor are there threats to biodiversity, including habitat destruction, owing to the airport’s desert surroundings. There are no indigenous peoples affected by the airport development. During construction, should any fossils, coins, articles of cultural value or antiquity or other similar remains be found, AIG is required under the REOA to immediately inform the relevant Government Authority and effect such investigations deemed necessary by the Authority. Therefore no issues have been identified in relation with Performance Standards (PS) 5, PS 6, PS7 or PS 8.

IFC's appraisal considered the environmental and social management planning process and documentation for the project and gaps, if any, between these and IFCs requirements. Where necessary, corrective measures, intended to close these gaps within a reasonable period of time, are summarized in the paragraphs that follow and (if applicable) in an agreed Environmental and Social Action Plan (ESAP). Through the implementation of these measures, the project is expected to be designed and operated in accordance with Performance Standards objectives.

Environmental Impact Assessment:

An Environment Impact Assessment (EIA) has been developed by a consultancy firm “EcoConsult” in 2007, and was approved by the Ministry of Environment. The EIA incorporated a baseline study and an Environment monitoring plan. The scope of the EIA covered the rehabilitation, expansion and operation of the airport. The impacts of the additional expansion activities under the current project are considered minimal compared to the original project assessed in the EIA. Accordingly, no additional assessment is required for this project.

Management Systems:

As per the requirements of the Government of Jordon (GoJ) in the REOA, QAIA is certified against ISO 9001, a quality management system, and ISO 14001, an environmental management system. AIG has also put in place a customer satisfaction conduct code in accordance with ISO 10002, a customer complaints management system. The certified operations include: operation (terminals, landside, and airside), information technology and telecommunication, security, commercial, and customer service, engineering and maintenance. In addition, AIG is in the process of getting certified against OHSAS 18001, an occupational health and safety management system.



AIG has developed an Integrated Management System (IMS) in 2009. This system integrates the operator’s activities into one cohesive framework to deliver QAIA objectives and to ensure continual improvement. The IMS highlights AIG commitment towards complying with national laws and regulations, ensuring high levels of customer satisfaction at QAIA, developing and operating a safe airport complying with applicable aviation standards as well as best practices related to OHS as per the requirements of OHSAS 18001, developing and operating a secure airport, and implementing a sustainable carbon management strategy and advanced environment with a focus on preventing pollution and reducing greenhouse gas emissions.



There is an Environmental committee that is chaired by the Airport Chief Operations Officer and attended by the Quality and Safety Director and all division heads under the Quality and Safety department. Also in accordance with the Jordanian Labor regulation, AIG has an OHS committee to assist with the improvement and implementation of a safe working environment and safe systems of work.



Environment procedures and occupational health and safety procedures have been merged in an integrated EHS procedure in 2013 that covers procedures applicable to AIG operations, tenants and concessionaires, and AIG contractors. Currently, these procedures are applied only on AIG operations. Environment clause has been included in tenancy and concessionaire agreement template back in 2012.



For the existing construction activities, there are two contractors’ working on site, J&P and BUTEC. J&P current activities include completion of the demolition of the old terminals and removal of the debris, while BUTEC activities include
construction of the fuel hydrant lines. J&P will also be responsible for construction of the airport activities under this project.

Louis Berger, the Independent Engineer (IE) under the EPC Contract, continues to monitor performance of the activities under the EPC contract. The independent engineer is responsible for providing quality oversight, QA/QC guidelines and procedures are being implemented under EPC contract (J&P). For the fuel hydrant system. AIG has appointed Dar Al-Handasah as an Engineer for this project.

A Quality, Environment, Safety and Health (QESH) manual has been developed by J&P and approved by AIG within the scope of the EPC contract. As set forth in the ESAP, AIG will develop procedures based on the QESH manual specifying procedures and roles and responsibilities for managing environment and OHS during construction.



For both construction contractors, prior to implementing any construction activity a risk assessment is carried out and a method statement including HSE measures, is developed and submitted to AIG for review and approval. The work permit is only issued after approval of the method statement.



The IE conducts monthly environmental inspection for activities under the EPC contract and the findings are communicated to AIG Chief Technical Officer (CTO). In addition a Quality, Safety and Health (QSH) meeting is held on weekly basis between the IE and contractor’s teams with the participation of AIG.



Organization:

AIG Quality and Safety Department has recently been restructured to include four divisions with four division heads, namely: Quality Assurance (QA), airport safety, customer knowledge and satisfaction, and Environmental, Health and Safety (EHS). The head of the EHS division has recently resigned and the head of the QA division is currently in charge of EHS until a new division head is hired. As set forth in the ESAP, AIG will hire an experienced EHS division head.



The HSE division is responsible for operation activities only, while HSE issues related to construction activities are covered by the technical division. As set forth in the ESAP, AIG will assign an HSE Officer to supervise EHS in construction activities.



Monitoring:

AIG has assigned the Royal Scientific Society (RSS) to conduct periodic environmental monitoring. The monitoring program covers wastewater, drinking water, industrial wastewater, soil, stack emissions and sludge resulting from the wastewater treatment plant.

The monitoring results indicate compliance with national regulations as well as World Bank Group (WBG) Environmental Health and Safety (EHS) Guidelines, except for wastewater. The wastewater discharged to the network from certain tenants is not complying with the national regulatory limits for discharge to the sewage network, as tenants do not treat their industrial wastewater before discharge which includes high concentrations of oil and grease and total suspended solids. Tenants include Alpha (Catering),
Jordan Aviation (Aircraft Operator), JPRC (Aircraft Fuelling), Jalco (Aircraft Engines Maintenance), and Joramco (Aircraft Maintenance).



An environmental commitment has been signed by some tenants (JALCO, ALPHA as of now) to encourage non-compliers to adopt corrective action. For new tenants, a clause will be included in the legal agreement to ensure compliance in discharge to the sewage network.



Training:

Training needs are identified based on the performance appraisal and the HR department is responsible for developing the training plan for the employees. OHS training is an integral part of the program. In 2013, The National Examination Board in Occupational Safety and Health (NEBOSH) training was completed by 11 AIG employees.



Emergency and Firefighting:



QAIA Emergency plan was last updated in November 2012. The plan is set out to define the roles and responsibilities and prepare the chain of process in case of any incident or accident on the airport or in its immediate up to 5 km East-West and up to 3 Km South-North.



There is an Airport Emergency Plan and Committee including representatives from all AIG concerned departments, as well as representatives from Directorate of Airports Civil Defense, Airport Police Department, General Intelligence Department, Military intelligence, and Ministry of transport.

Human Resources Policy and Management:

The number of AIG employees is 380, 16% of whom are female. The expansion project is expected to result in an increase in the number of employees in 2014 to 421.



Human Resources (HR) & Administration policies and procedures manual have been developed and are effective since May 2013. The manual covers HR resources planning, hiring process, performance appraisal, development and training, employees’ leaves and benefits, code of conduct, grievances, and harassment. The HR policies and procedures are in line with national Jordanian labor law and IFC Performance Standards 2.



All employees have social security in compliance with the labor law, and health insurance for the employee and up to four family members (spouse and children). All employees have contracts. The contracts include the period of employment, working hours, salary, employee’s benefits, number of days of paid annual leave, and any commitments by the employee and employer to the labor law regulations and the internal bylaws.



For the office work, employees work for one shift 08:30 am till 4:30 pm. However, since the airport operations is a twenty four hours seven days a week operational organization, AIG reserves the right to have certain employees in specific positions work flexible hours and/or in shifts. The flexible working hours are determined based on the position and is agreed upon beforehand in the employment contract.



The company is committed not to let the employee works for more than 48 hours a week and these working hours are reduced to be 36 hours per week during Ramadan and any working hours that exceed these limits are considered as over time. The maximum overtime hours should not exceeds (40) hours per month.



The company is also committed not to let the employee works for more than five continuous hours without taking a break of not less than an hour.



All employees in AIG are above 18 year, and as indicated in the HR policies one of the recruitment conditions is employee’s age should by 18+.



Workers’ Organizations:

Based on the ratified ILO Conventions that guide this Performance Standard, Jordanian Labor Law provides an adequate framework for protection of the basic rights of workers. Workers have the right to establish and join unions, which exercise their rights to bargain collectively. Labor disputes are usually resolved through mediation or arbitration. Labor law prohibits employers from dismissing a worker during a labor dispute.



A number of AIG employees have joined the General Trade Union of Workers in Air Transport and Tourism.



Non-Discrimination and Equal Opportunity:

As per the HR policies, AIG has an equal opportunity and diversity policy where the company adopts equality of opportunity and treatment for all employees regardless of their gender, color, ethnic origin, culture, marital status, race and religion.



Grievance Mechanism:

QAIA grievance mechanism policy is developed
to provide a tool for handling the employees’ grievance and appeal transactions in a way that ensures achieving the employees’ equity, fairness and satisfaction. Based on the nature of the grievance and seriousness, the grievances are addressed by direct manager, the division director or escalated to a grievance committee. As set forth in the ESAP, QAIA HR policy will be revised to provide opportunities for anonymous reporting, for both AIG employees and contractors workers.



Retrenchment:

There are no current plans for retrenchment given the expansion plans.



Occupational Health and Safety:

OHS procedures were established to ensure compliance with OHSAS 18001 and related Occupational Health and Safety requirements, the procedures put the guidelines for handling hazards and accordingly protect the health and safety of all employees. The OHS procedures cover operation and are managed by the Quality and Safety department. The EHS department keeps records of incidents and inquiries, nine injuries were recorded in 2013).



OHS procedures during construction are covered by the QESH manual. The HSE Officer planned to be appointed to supervise EHS in construction will ensure oversight of contractor implementation of this manual. AIG keeps records of the near misses, vehicular accidents, first aid incidents, and fatalities. In 2012, there were accidents and three fatalities among contractor workers. AIG has taken corrective actions to ensure contractor OHS procedures and practices are in place and being implemented adequately. These actions included replacement of one of the contractor’s HSE officers, and stopping of the construction work of the same contractor for three months, and the work was only resumed after ensuring proper OHS training of workers.



Contractor workers:

Contractor workers in construction activities are managed by the project controls department. As set forth in the ESAP, contractors will have to comply with PS2 requirements and this will be stated in the contractual agreement between AIG and the contractors.

Water Use

The main source of water is through a contractor who supplies water from external wells (Fayez wells) located outside the airport. The water is tested before use to ensure that it is in compliance with the regulatory requirements. In addition there are three wells in the airport, two operating and one still not in operation, and they are all have the necessary permits from the government. Chlorination of the water is carried out, and testing is carried on daily basis in an AIG laboratory. The annual total water consumption is estimated at 597,000 cubic meters. External wells provide more than 80% of water consumption. Plans are underway to install an hourly testing system for water chlorination levels.



As agreed in the ESRS of the original project in 2007, AIG has designed and constructed the new terminal with water efficient technologies – such as low-flush toilets and low-flow spray taps – to minimize water consumption.



Energy Use

The main source of energy onsite is electric energy which is provided through the national grid. Diesel Fuel is used for boilers (to heat water for winter months only) and generators in case of power cuts. QAIA site includes two boilers and two generators.



Jordon Petroleum Refinery Company is responsible for jet fuel underground storage tanks and the fueling of the aircrafts.



Solid Waste:

In 2013 a contractor named “Clean City” was assigned for collection and disposal of solid waste, hazardous waste, and sludge.



Annual solid waste generation rate is approximately 3,000 tons. Waste segregation initiatives have been introduced in QAIA. In the terminals there are currently three different colored waste bins for paper, plastic and general waste. In the administration building there is printer cartage bin segregation. On the airport apron there are two dumpsters for segregation of foreign object debris (FOD) and chemicals containers. The contract with “Clean City” includes awareness sessions to AIG staff.



Hazardous waste generation is approximately 20 tons per year. Hazardous waste includes mainly empty chemicals containers, spent batteries and tyres. Hazardous waste is also managed by “Clean City” and is disposed of in a hazardous waste landfill designated by the government. For each trip from QAIA site to the landfill an approval is provided by the Ministry of Environment. Clean City also handles spent oil and is certified from the Ministry of Environment for this purpose.



Hazardous Substances: The hazardous substances warehouse has been renovated in 2012. It includes flammable substances such as paints and solvents. This area currently includes firefighting extinguishers and an alarm system, and plans are underway to include sprinklers. As set forth in the ESAP, a review will be undertaken of the hazardous substances and waste storage practices to ensure that there are adequate spill containment, fire extinguishers and sprinklers in place. Compatibility of the substances/waste in s
torage, and accessibility to the storage area practices will also be reviewed.



Wastewater Management:

Both domestic and industrial wastewater generated on site are discharged through the airport internal sewage network and treated onsite, including the wastewater generated from the tenants’ activities. The wastewater treatment unit entails oil separation, biological treatment, and settling.



Treated wastewater from the wastewater treatment unit managed by AIG, is used for irrigation in the airport area. Irrigated land includes grass and olives and ornamental trees. As set forth in the ESAP, IG will conduct analysis of treated wastewater to ensure compliance with national regulations (JSR 893/2006) for irrigation of category B (fruit trees).



GHG Emissions and Energy Efficiency

AIG has engaged in a high quality carbon management program at QAIA, starting with accreditation of the Airport Carbon Accreditation Scheme (ACI) Scheme at Level 1 (mapping) in 2013. The ACI certification process is composed of 4 levels, namely: mapping, reduction, optimization, and neutrality.



AIG has completed the mapping level and the results indicated that carbon dioxide emissions for which AIG was directly responsible at QAIA in 2012 are reported as 36,554 tonnes of CO2 (tCO2). Methane and nitrous oxide emissions are reported as an additional 12.71 tCO2e combined. As per the requirements of IFC PS3, AIG will quantify direct and indirect GHG emissions annually in accordance with international recognized methodologies and good practices.



Passenger numbers at the Airport in 2012 are reported by AIG as 6,251,404. As such CO2 emissions per passenger are reported as 5.85 kg CO2 per passenger. It has been decided to do re-mapping to take into consideration the new development in the airport. Currently AIG are investigating options for reduction and for getting accredited to Level 2 of the ACI.

Wildlife Strikes Risks

A Wildlife Hazard Management Plan (WWHP) has been developed in 2009 and revisited in 2011. Around seventy bird species are found in the area, mostly migratory. The most common two species in the area are stone curlew and pigeons. Wildlife monitoring devices installed on the runway and workers conduct visual inspection.

Mobile operation monitoring vehicles are also deployed to spot birds that may distract aircraft traffic. In addition, fixed scaring devices have been installed along both runways enhancing bird control and strike prevention. As planned by AIG and set forth in the ESAP, hangers and bird control systems will be installed in 2014.

Noise Pollution

A noise modeling study has been carried out in 2011 where aircraft noise impact on the ground of one year traffic was assessed. The study was carried out for year 2008, 2010 and a forecast for year 2020.



As per the study, in 2008 population exposed to noise level DNL (day night level) 60 dB - were 540 only, while in 2010 were 3,742. For maintenance purposes, the south runway was closed to traffic in 2008 and all the traffic is operated on the north runway, while in 2010 the operational condition was the opposite. The north runway was closed for maintenance and all the traffic is operated on the south runway. The modeling was carried out assuming both runways were operating in 2008 and 2010. As result the estimated population exposed to DNL 60 dB were 801 and 1,170 respectively. For the forecasted traffic in 2020, the population exposed to noise level DNL 60dBranges from 3,083 to 3,765 based on different traffic forecasts. All modeling results indicated that no population were exposed to DNL 65 dB, which is the threshold set by the United States Federal Aviation Administration (FAA).



Currently only the south runway is operating while the north runway is still pending approvals from the civil aviation authority. AIG has to date not received any complaints from the surrounding communities, the closest of which is Al Jizah community, located approximately 15 km north of the airport. However, operating the south runway only has higher impact on the noise levels on Al Jizah community. As set forth in the ESAP, AIG will conduct ambient noise measurements at the receptors to ensure that noise exposure levels are within acceptable limits set by the WBG EHS Guidelines or other good international industry practice limits for airports.



Security Personnel

All security guards are assigned by the Jordanian Armed Forces. They are armed and trained. There is a security committee that is held once a month and is headed by the Chief-Operation Officer (COO) and has representatives from the Jordanian Armed Forces, Civil Defense Authority, Ministry of Interior, and the Project Management Unit (PMU) in the Ministry of Transport.



AIG will coordinate with the government to ensure that the security personnel follow good international practices in term of rule of conduct, t
raining, and equipping. AIG will also ensure that security guards are continuously monitored. In case AIG receives any grievances related to the security guards, it will be addressed immediately with the government authorities.



The risks associated with the use of Government security for passengers and community members are considered to be low, based on 6 years of AIG operating experience at the airport during which there have been no significant confrontations or incidents involving inappropriate use of force. In addition, there are no communities located nearby the airport and hence security - community interactions are anticipated to be insignificant. Nevertheless, as set forth in the ESAP, AIG will assess and document any risks to the general public associated with the use of armed personnel at the airport, in accordance with PS 4 requirements.

QAIA is located 36 kilometers south of Amman with the closest community being Al Jizah, with a population of approximately 4,500 inhabitants.

The EIA process for the Airport rehabilitation and new terminal expansion was initiated in 2007 by scoping meeting, the Ministry of Environment invited public and private parties that may be potentially affected by the project to participate in the scoping session. At this meeting the project was described, and the likely environmental and social issues are identified and discussed. After completion of this EIA, the results and finding were disclosed to the public in a disclosure meeting. The results of additional E&S monitoring studies which may have an impact on communities will be shared with those communities on a periodic basis, e.g. noise monitoring results.

With the new structuring of the Quality and Safety Department, a Customer Knowledge and Satisfaction (CKS) division was introduced. CKS receives grievances from customers as well as from the community. Complaints and feedback are received through comments card in the airport, email and telephones. The system allows for receiving anonyms complaints. Any complaint has to be investigated and replied to within 21 days.

AIG coordinated with Tekeyet Um Ali NGO to assess the needs of the Al Jizah community, which is the closest community to the airport, and accordingly provided support based on in the identified needs.
AIG & the King Hussein Cancer Foundation (KHCF) signed a MoU, in which AIG will provide support to the KHCF Stars initiative. This initiative was launched in 2011. Other initiatives undertaken by AIG include: Support of Al-Aman Fund, that supports orphans, blood donation campaign by AIG employees, sponsorship of the Union Education Fund that is offered to the children of those who work in the transport sector.

As part of Client’s community engagement, the ESRS and the ESAP will be translated into local language and utilized to convey assessment and remedial measures to the local community. Local disclosure of the information will be in publicly accessible place and at QAIA and will be published in the AIG website.

For more information, enquiries and comment please contact:

Rodolfo E. Echeverria
Airport International Group
Queen Alia International Airport,
P.O.Box 39052,
Amman
11104 Jordan

Email: mailto:rodolfo.echeverria@aig.aero
Tel: + 962 6 445 3000
Fax: +962 6 445 1758

Broad Community Support is not applicable for this project

Queen Alia II(34536) Supervision Disclosure Snapshot – Version 2
Description	Anticipated Completion Date	Status	Comments	Completion Date
AIG to develop procedures based on the QESH manual specifying procedures and roles and responsibilities for managing environment and OHS during construction, that are consistent with the requirements of IFC Performance Standard 1 , and incorporate:: • OHS risk assessment procedure and action plans and procedures to mitigate the identified risks • Measures to be implemented by contractors to comply with the requirements of PS2: Labor and Working Conditions. • Roles and responsibilities of AIG, the contractors and the Independent Engineer in managing OHS during construction	30-Sep-2014	Completed	Completed	9/30/2014
AIG to develop procedures based on the QESH manual specifying procedures and roles and responsibilities for managing environment and OHS during construction, that are consistent with the requirements of IFC Performance Standard 1 , and incorporate:: • OHS risk assessment procedure and action plans and procedures to mitigate the identified risks • Measures to be implemented by contractors to comply with the requirements of PS2: Labor and Working Conditions. • Roles and responsibilities of AIG, the contractors and the Independent Engineer in managing OHS during construction	30-Sep-2014	Completed	Completed	9/30/2014
AIG to hire/assign an experienced EHS division head to manage the operational activities of AIG within QAIA.	30-Sep-2014	Completed	Completed	9/30/2014
AIG to hire/assign an HSE Officer to follow–up and supervise EHS in the construction activities.	30-Sep-2014	Completed	Completed	9/30/2014
AIG to revise the QAIA grievance mechanism to provide opportunities for anonymous reporting for both AIG employees and contractors workers, as per the requirements of PS2.	30-Sep-2014	Completed	Completed	9/30/2014
AIG will include in the contractual agreement with new contractors and in the renewal of agreements with existing ones, requirements for complying with PS2.	30-Sep-2014	Completed	Completed	9/30/2014
Review the hazardous substance and waste storage areas and practices to ensure that there is spill containment, fire extinguishers and sprinklers in place. In addition, compatibility of the substances/waste in storage, and accessibility to the storage area practices also to be revised. AIG will report to IFC improvements to the hazardous substance and waste storage areas.	31-Dec-2014	Completed	Completed	12/31/2014
AIG to conduct analysis of treated wastewater to ensure compliance with national regulations (JSR 893/2006) for irrigation of category B (fruit trees)	30-Sep-2014	Completed	Completed	9/30/2014
AIG to install bird control systems to repel birds and other pest animals away from airports and runways.	31-Dec-2014	Completed	Completed	12/31/2014
AIG to conduct ambient noise measurements at the receptors identified in the noise modeling study to ensure that noise levels are within acceptable limits.	31-Dec-2014	Completed	Completed	1/31/2022
AIG will assess and document any risks to the general public associated with the use of armed personnel at the airport, in accordance with PS 4 requirements.	31-Dec-2014	Cancelled	Changed project circumstances mandated cancellation of this task