OT’s comprehensive stakeholder engagement activities are guided by the Stakeholder Engagement Plan (SEP), which has been developed to manage the many aspects of stakeholder engagement by the company and it is publicly available from OT’s web-site.
OT’s stakeholder engagement builds upon Rio Tinto’s “Communities Standard” described in Performance Standard 5 above . It specifically deals with the principles of consultation and engagement and is closely aligned with the IFC Performance Standards and EHS Guidelines and EBRD’s Environmental and Social Policy.
Multiple stakeholder engagement and public consultations activities have been undertaken as part of the ESIA. Stakeholder identification was conducted in 2008 in a comprehensive workshop with community relations staff and other OT departments, including Environment, Communications, Human Resources and Procurement. A comprehensive list of stakeholders was developed from this process and is continually being updated. The stakeholder mapping process has been used to define the appropriate level and types of engagement required for the different affected parties.
A number of methods of stakeholder engagement are used, including: (i) meetings with Government Representatives such as collaboration with the SGRDC; (ii) household visits and consultations; (iii) surveys and interviews; (iv) focus group discussions and workshops; (v) participation in local community meetings (Bagh Khural); (vi) participation in public events, education and outreach; (vii) site tours for local community members.
OT has developed a schedule and Action Plan based on results from the assessment of the stakeholder engagement programme to date. The action plan identifies target groups and the specific range of engagement activities required for each stakeholders group. The Action Plan is included in the SEP.
In addition, OT has developed a specific community consultation plan to ensure effective engagement with local communities prior to, during, and after the Undai river diversion (Undai River Diversion Plan). The plan contains the methods and recommendations for ongoing engagement with local herders living near the Undai river, as well as the wider herding community in Khanbogd soum, government authorities, and other stakeholders who may be affected by or interested in this specific component of the Project. The Undai River Diversion Plan is included in the SEP.
Community Development and Community Agreements
Community development projects have been in place since 2004 at OT. The five core programmes for health, education, local business development, cultural heritage and herder support have been central to community consultation and engagement efforts conducted by the Project during exploration and early works construction. As a result, numerous local communities, NGOs and other partners have been engaged with the Project.
OT has actively sought to develop long-term community development initiatives within its target soums. A series of regional community development programmes have been launched including: (i) Herder Livelihood Improvement Program; (ii) Local Business & Economic Development Program; (iii) Cultural Heritage Programme (CHP); (iv) Community Health, Safety, and Security Programme (CHSSP); (v) Participatory Environmental Monitoring (PEM) Programme by stakeholders for the Project; (vi) Local Supplier Development Program, with programmes started in Khanbogd, Dalanzadgad, and Ulaanbaatar; and (vii) Local and Regional Planning and Infrastructure (LRPI) Program.
OT began development of Community Agreements with local communities and soum/aimag authorities in September 2010, in accordance with Article 42 of the Minerals Law and with the Rio Tinto Communities Standards.
OT has engaged local NGOs and specialist “community visioning” consultants to facilitate the development of a clear and broad-based community vision for each of the four target soums around the Project. This exercise is also intended to result in the development of strategic community development plans and programmes for each soum.
Visioning exercises have been completed with all target communities and a range of government and non-government stakeholders. A Steering Committee was established to guide the process and identify participants, and facilitate the future agreements. This included aimag and soum authorities, herders and elders representatives, local women’s and youth NGOs, business representatives and OT. It is expected that formal agreements will be finalized with communities before production begins.
Grievances procedure
OT has implemented a comprehensive Community Grievance Procedure, described in the SEP.
As part of the community grievance process, grievances are required to be categorized, so that the type of complaint being reported can be readily identified. Complainants/Aggrieved Persons or OT may complete the classification of grievances. When public grievances are reported, the Community Grievance Procedure (a six-step process) shall be invoked to ensure containment and resolution of grievances. Detailed actions required for each step are outlined in the procedure, together with the key responsibilities for each step in the community grievance process. The grievance process and a summary of grievances will be report to the community through the Khanbogd soum government and Citizen’s Khural at regular intervals, to be determined by the Mediation Committee
The Community Relations department is responsible for ensuring that community grievances are adequately managed and resolved, including coordinating the receipt of and response to all complaints / grievances. Relevant OT managers actively participate in and are responsible for helping to resolve complaints that relate to their technical areas, e.g. environment, engineering, construction etc. All contractors and relevant suppliers are required to follow and implement the Community Grievance Procedure.
Consultation and Disclosure of the ESIA
OT has a dedicated website (
http://www.ot.mn) which is in both Mongolian and English. The website contains background information about the Project, policy documents, as well as current details about activities being undertaken and key Project milestones. A range of environmental and social reports are disclosed on this website including a copy of the ESIA and SEP.
OT prepares a monthly info sheet in Mongolian for local communities. The info sheet has been in place since January 2009 and is used to keep local people regularly up to date with Project related activities and issues.
Print media, television and radio are used by OT to provide updated information about the Project. Specific articles have been published following key milestones in the Project development process.
Disclosure and consultation on the consolidated ESIA and Management Plans will be undertaken to ensure that the affected parties are fully aware of the environmental and social impacts that may affect them and OT’s commitments towards minimizing and managing such impacts.
General activities will include the following: (i) the ESIA (including a Non technical Summary) and Management Plans will be released by OT on its website, and will also be available in OT branch offices in the south Gobi, other public locations in the south Gobi (see below), and at the Oyu Tolgoi Information Center in Ulaanbaatar; (ii) disclosure of the ESIA documentation will be in Mongolian and English, as relevant to the location where it is being disclosed; (iii) Fact Sheets on key ESIA themes/topics and commitments by OT to manage impacts will be prepared in Mongolian for local disclosure. Fact Sheets will include information in a culturally- appropriate format for residents in Khanbogd, Manlai, Bayan Ovoo and Dalanzadgad soums; (iv) OT will advise people e.g. through the website, advertorials, in newsletters, one-on-one meetings, advisory groups and the media etc, on how they can access a copy of the updated ESIA documentation, as well as the timetable and process for making comments on the ESIA; (v) OT will engage with local communities and relevant local, regional and national authorities on the content of the ESIA / Management Plans to discuss key social and environmental impacts and mitigation measures that may affect them; (vi) OT will provide appropriate mechanisms for stakeholders to provide feedback on the ESIA documentation, including through a response mechanism on the OT website, through comment boxes at branch offices in the Project area and through regular contact with community relations staff as part of routine consultation activities; and (vii) lenders will provide project information and website links to the OT website in accordance with their own disclosure policies.