There are approximately 2,300 people employed by the Current Operator (40% women), including 216 employees with disabilities. All employees are directly hired by the current operator.
Human Resources Policies and Procedures
Bulgaria ratified the ILO core labor standards and they are incorporated in the national labor laws. Hereby the core labor standards, as defined in Performance Standard 2 are part of the national requirements which the Airport is required and committed to follow for its employees. The Labor Code of Republic of Bulgaria forbids forced labor. Legally prescribed minimum age for employment contracts is 16, except for positions that involve difficult, dangerous or harmful work, when the minimum age for employment is 18.
The main documents regulating labor-related issues are the Internal Rules and Procedures for Employees, the Collective Bargaining Agreement (CBA), Code of Ethics and individual employment contracts, as discussed below. While the standard employment contract is in place with all airport staff, the CBA covers about 80% of the workforce. The Current Operator does not permit employment contracts with persons under the age of 18.
As per ESAP item 4 the Concessionaire will conduct a review of existing HR procedures and policies and, as required, update these to meet IFC’s PS2 requirements, including respect of employees’ rights to join a lawful organization of their own choosing and commitment to comply with the laws pertaining to freedom of association and collective bargaining, policies to prevent any forms of forced labor, child labor, discrimination, gender based violence (GBV) and sexual harassment. These requirements outlined within the revised HR procedures & policies will be extended to contractors & sub-contractors.
Working Conditions and Terms of Employment
The employee rights and duties (including wages, working hours, overtime arrangements and compensation, benefits etc.) are communicated at employment and documented in individual contractual agreements signed with each employee and which are clearly spelled out in the CBA.
Full-time working hours amount to 40 hours per week. Due to the specific nature of business that requires continuous operation, there is a need to organize work in shifts, including night shifts. Duration of a shift can be up to 12 hours. Employees who work in shifts are entitled to an additional 12 days of paid leave. The Current Operator has a system for checking in and out of work.
Line managers are informing their team members in case of the need for overtime work. Employees have the option to refuse overtime. Overtime work is remunerated, in line with national legislation.
Workers’ Organization
There are two trade unions in operation at the airport: Podkrepa with 741 members, and Confederation of the Independent Trade Unions of Bulgaria with 889 members. The trade unions’ members and the representatives of the Current Operator’s management organize regular meetings on a monthly basis. In addition to this, there’s a worker representation system, every 57 workers are represented by a `proxy` elected for a period of three years.
As indicated above, the Concessionaire has hired an HR Advisor to engage with workers and their representatives. Current CBA will remain in place until end of its term in 2022.
Non-discrimination and Equal Opportunity
The Code of Ethics contains basic ethical and moral norms to be followed by Current Operator employees and it is based on the principles of humanity and respect of human rights.
The Collective Bargaining Agreement prohibits any direct or indirect discrimination based on sex, race, nationality, ethnicity, human genome, citizenship, origin, religion or belief, education, opinion, political affiliation, personal or social status, disability, age, sexual orientation, family situation, property status or any other features established by law or in an international agreement to which the Republic of Bulgaria is a party.
Retrenchment
The Concessionaire plans to transfer all existing employees automatically to its payroll once it takes over the operations. The terms and conditions of work will remain the same as per the existing contracts and the CBA that is in place until 2022. This has been communicated to all workers by the HR advisor who lead the consultation process for the transition stage.
The CBA contains a section on obligations of the Operator in case of restructuring or retrenchment, including involvement of the trade unions in the process and potential relocation of workers to other job positions. Additionally, it prescribes that persons covered by the CBA cannot be included in collective redundancies without consultations with the trade unions’ management.
The HR policy, that will be developed as per ESAP item 4, will include commitment to prepare and implement a Retrenchment Plan meeting PS2 requirements at least three months prior to any future retrenchment (if any), in consultation with workers and their representatives.
Workers Grievance Mechanism
The Current Operator does not have a specific workers grievance procedure, nor does it have designated grievance officers for resolution. Grievances can be submitted to the registry office, HR department or directly to Executive Director. There are also grievance boxes that allow to submit anonymous complaints. Grievance logs are kept and issues raised are followed-up by relevant departments.
As outlined in ESAP item 5, the Concessionaire will review the current arrangements and will formalize and implement a grievance procedure compliant with IFC PS2 requirements, including relevant procedures and resources to address anonymous complaints, appointment of a grievance officer and grievances related to sexual harassment and GBV and all other forms of harassment in the workplace.
Contractor Management
As indicated above, the CA requires the Concessionaire to develop the ESMPs for construction and operations, which will include a contractors’ management plan for construction and operations & maintenance (O&M) contractors respectively. The contractors’ management plan will outline how the Concessionaire will monitor compliance with national law and relevant labor and working conditions requirements and Concessionaire’s policies by all contractors and their sub-contractors. To manage OHS and labor standards during the construction phase, contractors will be contractually required to develop and implement an E&S and labor management plan and relevant procedures which will comply with the Concessionaire’s policies and IFC Performance Standards and will be subject to audit. All contractors will develop and implement such plans before mobilization. The plans will be approved, and their implementation monitored by the Concessionaire. This will be implemented as part of the ESMP as required under ESAP item 1.
Where applicable, the Concessionaire will monitor and ensure that accommodations for construction workers (contractors and sub-contractors) are in line with IFC and EBRD Good Practice Note on Workers’ Accommodation.
Occupational Health and Safety
As noted above, the airport operates a Health & Safety Management System which includes OHS policies, risk assessments, management plans and mechanisms for reporting and managing incidents.
As outlined in the CA, the Concessionaire will develop, implement and maintain a formalized H&S management system for the entire scope the airport’s operation and should consider an accredited system such as ISO 45001. As part of the management system, the Concessionaire will develop the H&S Policy and provide adequate and competent H&S resourcing with a Senior Manager in place to oversee implementation of the H&S across the airport. The Concessionaire is also required to prepare and maintain a risk register to ensure risk assessments have been completed for all activities presenting risks and that risk assessments are reviewed annually or in the event of significant change. As outlined in the ESAP item 6, the Concessionaire will review the OHS indicators and statistics and will ensure collection, analysis and reporting are carried out per GIIP. The Concessionaire will adopt procedures aimed at ensuring incident and near miss reporting by the staff and contracted workers. The Concessionaire will also include the reporting of contractor accidents and accidents involving airport users.
Personal protective equipment and annual medical examinations are provided to personnel, according to their functions, including personnel working in hazardous working conditions and exposed to high noise levels in the workplace. The Concessionaire will ensure that workplace monitoring and occupational disease surveillance are carried out as part of the airport management system. The Concessionaire must also ensure the continuation of the Work Condition Committee as required by local legislation, which has a role in monitoring the status of H&S performance and proposing improvement measures on a quarterly basis.
Health and safety induction training is provided to both airport’s and third parties’ employees working at the airport. Training is provided based on the job roles and written procedures are in place. Going forward, the Concessionaire will review and update the relevant training programs and will ensure site specific and critical role specific training needs are analyzed. The training programs will be reviewed annually.
COVID-19: The Current Operator has developed OHS procedures on how to prevent and respond to COVID-19 risks for its workforce and airport passengers. Measures include regular cleaning and disinfection, PPE requirements, medical support, and compliance with general biosecurity measures.