599527 - Public Service Delivery

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Summary of Advisory Services Project Information

Project Number

599527

Primary Business Area

Trade and Competitiveness

Disclosure Date

Apr 23, 2017

Country

Morocco

Region

Africa

IFC Approval Date

Nov 22, 2013

Status

Completed

Estimated Total Budget

$517,601.00
(Project budget includes all project-funded activities)

Last Updated Date

Sep 30, 2022

Project Estimated Start Date

Dec 1, 2013

Project Estimated End Date

Jan 16, 2017

Project Description

Over three years, the project will provide assistance to the Government of Morocco across areas identified as key concerns through public-private dialogue. These areas are characterized by an apparent discrepancy in regulatory implementation as well as an absence of comprehensive measurements available to quantify this gap. They were also identified through the National Committee for the Business Environment as constituting a bottleneck for companies. The areas of intervention will be: 1. Public procurement payment delays 2. Construction permits To address these issues, the project will follow a common methodology based on the following components: A. Diagnostics to determine bottlenecks and underlying problematic processes and regulations throughout the procedural chain. B. Design and dissemination of indicators to measure the efficiency and predictability of public service delivery to private sector. C. Recommendations for improvements that can increase predictability, reduce the discretionary margin and improve quality of service performance based on the findings. The work will entail the adoption of innovative approaches in terms of measurement as well as reform recommendations. The team will customize the methodological approach to each of the areas based on existing systems and capacities of the implementing agencies, as well as the needs and availability of existing data.

Development Results

This project intends to support the Government of Morocco in improving the quality of service provision by measuring and reducing the gap between regulations and their application over a three-year period, thereby increasing transparency and promoting predictability of service provision. The project will support the Government of Morocco across several areas (construction permits and public procurement payment delays) in piloting a set of indicators measuring the efficiency and transparency of public service delivery. The introduction and public dissemination of such measures will aim at increasing regulatory transparency, enabling performance monitoring, and establishing a consistent implementation of regulations across the economy. The project will also propose reforms to bridge the observed gap between laws and their implementation, and support the Government of Morocco in building awareness around these issues.

Indicator	Calendar Year 2019 Results	Cumulative Results as of 2019
Number of workshops, training events, seminars, conferences, etc.	Not Available	16
Number of entities receiving advisory services	Not Available	9
Number of participants in workshops, training events, seminars, conferences, etc.	Not Available	172
Number of reports (assessments, surveys, manuals, Phase I/strategic option reports) completed	Not Available	14
Number of reports accepted by client	Not Available	13
Number of entities that implemented recommended changes	Not Available	6
KM project: Number of follow-on IFC projects that benefited from the KM project	Not Available	5

E&S Risks / Impacts and Mitigation

Performance Standard	Description & Potential Impact	Mitigation
PS 1. Assessment and Management of Environmental and Social Risks and Impacts	As part of its Due Diligence, and as mandated by IFC's Sustainability Policy, the IFC team has screened this project to assess consistency with IFC's Performance Standards.	IFC's advice will be provided in a manner consistent with the principles of the relevant Performance Standards. The IFC team will assist the client, as the final decision maker, in gaining a good understanding of IFC's Performance Standards and will provide recommendations for appropriate mitigation measures whenever warranted.

This Summary of Advisory Services Project Information (ASPI) is prepared by IFC to disclose a factual summary of the main elements of this advisory services project. It may also include findings and recommendations related to environmental and social considerations regarding this project. The purpose of the ASPI is to enhance the transparency of IFC's activities. For any project documentation or data included or attached herein, whether prepared by the project sponsor or otherwise, authorization has been given for public release by the client. IFC considers that this ASPI is of adequate quality for release to the public, but has not necessarily independently verified all of the project information therein.
It is distributed within sixty days of project's approval and may be updated periodically afterwards. Total budget and start dates are estimates only. The following ASPI is disclosed in accordance with IFC's Access to Information Policy (AIP) that went into effect on January 1, 2012.

The map is for illustrative purposes and does not imply the expression of any opinion on the part of the World Bank, concerning the legal status of any country or territory or concerning the delimitation of frontiers or boundaries. Country borders or names do not necessarily reflect the World Bank Group's official position. In some cases, available project location information is limited to the country of the project's activities. Locations are approximate.

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